Courtyard by Marriott Liuzhou Sanjiang

Extremely warm reception from excellent hoteliers from the moment you arrive .Door to Front Desk ! A real gem in Sanjiang. Strongly recommended. The sumptuous breakfast and Hot pot Dinner is overflowing with ingredients.

Huge hotel, typical Chinese style but totally modern with all what you can wish. The staff speak good English and is very helpful. Big parking if you come by car. The hotel is located on a small hill with a nice view of Sanjiang city. Only 2km from the bird’s nest and drum tower. Very big room with all amenities. Special mention for the beds which are fantastically comfortable.

To whom it may concerns, I’m writing this letter to deliver the disappointment and regret of my stay in Courtyard Marriott Sanjiang Liuzhou during 2-3Sep2023. The whole stay was just fine and the light rain in the next day morning was a bonus for my journey being in the beautiful countryside away from the city. The room service was good and people were very nice with greetings along, and the check-out was quick and smooth (handled by the receptionist ************). Although it was a rainy day and Marriott is always considerate to prepare umbrella (in the room) in case of needs, which is also allowed to take (I was given 1 or 2 umbrellas during my stay in Marriott Guangzhou) as far as I’m concerned, ****** came to me during my waiting for taxi and told that the umbrella in my room was missing left me confused and embarrassed when outside raining and my taxi was yet to arrive. I requested ****** regarding the umbrella issue and showed my confusion with my previous experience in Marriott, it seemed that 2 years time since the opening of this hotel WAS NOT sufficient to train up hotel staffs when handling customer inquiry and my disappointment is on the ground of below:- 1. ****** was not able to explain why the umbrella was not allowed to take even it was raining outside and customer was about to leave, as well as the customer had explained the previous experience with Marriott in Guangzhou. Besides, ***** had already completed my check-out with no further outstanding issue, what if I had left right after and she found the umbrella was missing? Do I have to return the umbrella during my ride to the railway station? 2. Another receptionists Mr. Jerry Xie and Mr. Mike Yao came up but failed to provide:- a) name card, they explained it was under preparation but did not make any sense when they also said they were not new-join staffs; b) customer care email address, they only provided customer hotline but it should not be the case that staffs of Marriott did not know the customer care email. Mr. Mike Yao did also mentioned for his two employments by Marriott giving out umbrella in the room for guest was never the case ( I didn’t see what’s the point saying this instead of giving customer meaningful solution) The whole conversation had been calm but the above-mentioned staffs were not being helpful even what I requested was just extremely basic information instead of demanding request, and being in the tier-2/3 city hotel service standard would be different (poorer?) would NOT be considered as an excuse if Marriott positioned itself as an international hospitality specialist, and this had make a very bad and unpleasant memory for my trip to this place. Appreciate your feedback at the earliest, and I’m available for further communication. Looking forward to your best solution before I reached out to other social media for escalation JUST BECAUSE OF AN UMBRELLA. Reservation No. 26013298508 Regards, The guest

Top modern new hotel with a great breakfast and really welcoming stuff. It's perfect for a few nights to enjoy the landscape around sanjiang

住宿了兩晚，舒適性很高，房間乾淨明亮、設施良好，早餐豐富，晚餐非常有特色！不愧是萬豪集團旗下的酒店，又有地方城投的加持，來三江非常值得推薦！酒店位置雖然不在縣城中心，但是位於縣城邊上江灣一角，很安靜，距離縣城中心衹有兩公里，自駕出入很方便。感謝前台的一個帥哥介紹三江最大最新的宜陽風雨橋，真的太讚了，行人道又寬大且三層，中間還有天橋連接，實木結構，夜景美，晚風拂面，飯後散步好地方，距離酒店5公里，車程大約10多分鐘。酒店唯一缺陷是地下停車位距離入口近的地方全是商業外包充電樁車位，油車需要步行有點遠。這點很不好，不過在我和前台投訴後，前台讓我停在一個距離入口很近的車位（畢竟我入住的時候是淡季，兩天都沒見一輛客人車充電）。

這個酒店設計夜景還是很好看，但是設計的缺陷太多了，浪費空間很多，使用很不方便，好象迷宮一樣。房間不能直接下地下車庫，衹能在2樓轉電梯，行李多的累**。早餐地方轉18灣才找到，早餐也差。地下車庫氣味很大，環境非常差，酒店體驗感非常不好

來三江，必住！ 由於清明放假的原因，商户都基本不開門營業了， 衹能呆在酒店解決三餐 ，本來有點小失望，沒想到酒店還是給了很多驚喜 。 説説吃的，酒店無論是早餐還是正餐，出品和性價比都很高，螺螄粉和臘味糯米飯簡直一絕，正餐的168雙人套餐也是出品絕佳，竹筍炒牛肉特別好吃 。 我住的酒店套餐有下午茶，賣相特別好看，味道也好吃 。還有送夾娃娃機的幣，竟然夾到了娃娃。 其次環境很舒適，對得起萬豪品牌！ 服務人員態度也特別好。

我想這是目前三江最好的酒店了吧，高端大氣上檔次，性價比非常高，房間面積比較合理，精緻，佈局也非常好。特別是早餐，真的不錯，當然晚餐的168元兩個套餐真的划算，吃飽吃好。酒店離程陽八寨景區驅車二十分鐘左右。這是我特別推薦的一家五星級酒店，性價比特高。

整個環境非常好，很有三江侗族的特色，在九點鐘很多地方都有民族元素。酒店裡的香薰香香的，很好聞，（小建議，集團既然出售洗浴套裝，能不能也賣香薰啊）遇到的所有工作人員態度非常非常好，我們衹是看了一下文創就有工作人員馬上過來介紹。酒店裡非常安靜，衞生也很乾凈。唯一優點不足，我們住的是標間，感覺廁所和浴室的設定不是很合理。