Six Senses Ibiza

Excellent

地點位置偏遠不近任何的公共交通工具 建議租車或者搭的士前往。 酒店環境舒適，有無邊際泳池 Spa雖然 $2000 60分鐘 但係10分高質舒服。 酒店食物質素非常好，喺酒店泳池叫咗壽司和果汁都好好。早上早餐亦都10分豐富。 退房之後仍然可以繼續享用酒店設施十分欣賞。 不過唯一不滿意的是在Trip.com訂房時顯示普通房，但到達後竟然提供了傷殘人士房。

食物很一般且overprice 房間非常棒 服務很慢

Just returned from a wonderful stay, everything about this hotel is absolutely perfect. Beautiful surroundings, with a really relaxing feel. Every staff member we spoke to was lovely, and went out of their way to make us feel welcome. A shout out in particular to Ayla who always greeted us every morning with warmth and friendliness and to Julian who we did a mini wellness screening and yoga/stretching with and who was amazing. We visited North and the beach caves for food during our stay and both were on the expensive side with small portions however both were delicious making the price worth it and the sunsets at beach caves were stunning.

We booked the six senses for 3 nights following our wedding in Santa Eulalia, to escape everyone and have time to relax. We had viewed the hotel as a possible wedding venue and fell in love, although we didn't choose it for the day, we knew we wanted to spend some time here during that period. On arrival we were greeted warmly & the check-in was seamless. Our travel agent had given them the heads up it was a special occasion so we were a little miffed when there were no 'treats' when we arrived in our room , however a little nudge from said agent and our doorbell rang & treats were delivered. We chose a junior suite with pool access and it was the perfect setup for us, we could dot between our sun loungers & the Bali bed on our terrace easily & it was really quiet despite being right by the pool. We didn't experience the lack in service that seems to be a theme on here, the only thing i think is lacking is that the 'book your car' service on the in hotel app didn't seem to register, we would book to have our car ready at 7 pm and the Valet team didn't seem to register/be aware of the request. breakfast is fantastic , the Al la Carte Egg & sweet menu is delicious - we worked our way down the list over the 3 mornings ! The gym was well equipped if not a little small. Overall we left not wanting to leave and already planning our next stay !

Immediately upon arrival I heard a couple complaining about things being broken in their room and their repeated requests for someone to attend and fix them. This also summarised my stay. The property location is stunning but that's where it ends. The service is consistently the worst I have ever experienced anywhere. The food is shockingly bad and extortionately overpriced. Since opening it seems they have cut back each year even further on costs and room amenities. Upon check in you used to be presented with a platter of amazing food and a bottle of champagne - which you would expect at this price point, now its a jar of olives and three figs! It would be better to not do anything than this embarrassing offering. My room smelt very strongly of cheap air freshener and lots of things were not working properly such as the bath tub, the toilet, the curtains, the speaker and so on. It's such a shame that this hotel has not managed to up its game over the years since its opening as it is truly in one of the most beautiful spots in the world. Its clear however that service just isn't a priority here, the staff are really poorly trained and always seem flustered. Room service orders are incorrect every time, it takes an absolute age to get your bags and they even lost my car on one occasion (for almost an hour!) I feel at this price point there are so many other wonderful places to stay where you are prioritised as a guest and made to feel like nothing is too much trouble. Six Senses Ibiza is just a money grab at this point - go elsewhere.

Six Senses Ibiza was our choice to close our anniversary trip to Ibiza and Formentera and I must say that it was a huge disappointment from the beginning to the end. When we looked for the property, we were expecting service and facility equivalent, or maybe better than Four Seasons or St Regis, but what we received was a treatment inferior to a 3-star hotel paying more $1,200 per night. Reception staff are friendly but very junior with no training and with an unprofessional attitude for a hotel of this class. The General Manager or the Senior Manager (I don’t what she was as she never introduced herself) should be fired for running a property like this with such negligent attitude. Problens started with a very slow check-in process, our room not being ready at the check-in time, a promise to be contacted as soon as the room is ready, but having to go back to the reception to find out that the room was ready, and nobody let us know at the time. Pool service and food and beverage price is a joke. Everything is 2-3 times the price we found in other 5 stars hotels in the island. When we were guided to our room, we saw that we received a reduced mobility room. It would be ok if it was the same layout that we booked or if it could attend us with the same level of comfort that a regular room would provide. The problem is that the way they designed the room, the shower and the toilette are together in a small cubicle in a way that if you need to use the toilette after someone took a shower you will have your feet, or your shoes, completed soaked and the floor a huge dirty mess. Also, there is only one sink to be shared. I believe have never been in a 5-star hotel with such an awful layout. I went back to the front desk explained the situation and asked to change room, but the response for the lady was that some of the rooms in our category are designed for reduced mobility and that if we want to change rooms we would need to pay for an upgrade. I showed her the pictures and the layout of the room that I reserved in their website, but she insisted to say that some of the rooms are designed liked this and there was nothing that she could do. She said that she could offer me a complimentary drink at the bar for all my trouble. At this point you can imagine the frustration of having the last days of our vacation that was supposed to be the best part of it, after paying $1,200/night, completely ruined, and being offered to receive a complimentary drink as a compensation. The problems don’t finish with this. We went to have dinner at the Beach Cave restaurant (by the way, nobody let us know that there was a restaurant there, they just showed us the main one close to the pool). I believe that this place was really a scam. Starts with the server saying that she would recommend each of us ordering 3 to 4 plates each as they serve tapas style with the price ranging from $40-60 you can add this. If you got what you paid it was ok for me, but two of the plates we c

Six senses has lost its operational senses. Room not ready til past 7 pm. Staff clearly not able to deliver to standard levels of 5 star. A disastrous operation. Housekeeping even though requested few times leaves excuse letters and not making up the room for the whole day. (No dnd sign was not on) slow unattentive service. During breakfast I had a staff member tell me about her and team’s unfavorable situations which clearly reflects back to guest experience. Overall just no. Its one of those properties that crash and cant delivery even the basics when during a busy period or week.

Stayed last month and had a lovely stay at the six senses. The location is a bit far from Ibiza downtown but it’s peaceful, with beautiful surroundings and gorgeous sunset views from our room and the quality of the food was impressive. We had a few requests related to our room, and the staff had them on time. Maria from housekeeping was always taking care of our comfort, we met her and she truly made us feel special, and she was always advanced to our needs.. so talented!! We made lovely memories at the Six senses in Portinatx and can’t wait to come back.