Hotel dengan Bar di Santa Ana

Hotel is clean, but a bit out dated. If you're used to 4 star or newer hotel you'll be disappointed. But for budget travelling, its wonderful value

真心不錯， 每次到了這邊都會選擇這家酒店， 就一點，停車24 塊一晚， 還是有點小貴， 酒店過一條馬路，走路3 分鐘， 有煎包，快餐，日本拉麪， 吃飯很方便，門前有個大的人工湖， 湖景房還是很不錯的， 每次來都去要湖景房

tuala kertas sentiasa tempat yang bagus untuk tinggal pada harga sentiasa tepat mereka mungkin tidak mempunyai restoran lagi tetapi mereka mempunyai kedai serbaneka icoffee semuanya dibuka 24 jam

先說優點，環境還OK，比較安靜，周圍較近的Plaza開車幾分鐘就能到。缺點，設施比較舊，甚至有破損，部分房間有異味，準確來講是潮濕的黴菌味，集中在客廳，很影響住宿體驗。SPA池泡沫很多，消毒漂白劑味道特別濃，不太好。 總而言之，想要經濟實惠又需要套房空間的話，這裏還是OK的。但畢竟是一分錢一分貨，不要對這裏抱有太大希望。要是相想住好的套房，還是選擇一些高端酒店吧。

Amazing staff. Clean rooms. Great service. Will be returning

We want to thank Elvira, Veronica, Francisco, Jim and Carlos for their wonderful hospitality at breakfast every morning. Housekeeping was very kind and helpful as well. The exercise room was complete and up to date. The jacuzzi was clean. We will definitely be back again.

So 2 of my colleagues and myself, checked in on 1/3 for a company training for one week. The company paid for room, tax, parking and breakfast daily. I was asked for my card for incidentals (who even has incidentals anymore since everyone has a cellphone and a Netflix account, but I digress). My card was charged $1,000 for incidentals. Yes, you saw that correctly, $1,000. When I called down to the front desk, I was told it was a mistake and they apologized. They also comped my dinner for the evening. No worries, continued my week of training. I noticed however, at the end of the week, the $1,000 was still on my card. When I asked why, I was told by a different front desk agent that the hold was put on my card ”just in case my bosses card did not go through.” What? So if I was traveling on vacation, would they ask for my best friend's card ”just in case my card didn't go through?” Again, the apology, and EVENTUALLY the money was put back on my card. Fast forward to our 2nd week of training. This time, I called the hotel directly to express my displeasure with the previous week. I was assured that there would be no issues. And was told they had staff that was training. Myself and my same 2 colleagues check in again on 1/10. I give my card for incidentals. A $40 hold this time. Perfect! We are off to a great start. The stay went well. And no issues when checking out. Until today. There is a $20 and a $48 CHARGE, not a hold, to my card. I call the hotel, and was told the $48 was for parking and they have no idea what the $20 charge is for. What? So they did a credit for the $48, but said I need to call the bank for the $20. Marriott is normally my go-to for travel but i have never heard of this crazy policy of charging a guest's card ”just in case the company card declines.” Needless to say, I will be letting my company know about this. They should definitely find another hotel to put employees in when coming to town.