We've been to this hotel over a dozen times and have spent thousands of pounds to come here over many years. In the last year or so we have seen a real decline in the quality of the hotel. Firstly THE ROOMS The suites are looking really shabby, the walls are marked and wallpaper lifting from the walls, chipped furniture, dirty door hinges, soap trays hanging off the shower room wall, and dusty lights. Oh, and Jacuzzi on balconies that fill up with rusty water! The POOL There are big craters appearing in the swimming pool (I actually caught my foot on one and it bruised my toes), it's dangerous. Then there's the filthy torn sunbed pads with foam hanging out, these are disgusting and unhygienic. As everyone else mentions, the tiled flooring around the pool area are slippery as hell, we saw two people fall over whilst there, this is also an ongoing issue. Also whilst staying at the hotel we were talking to a gentleman in the swimming pool who said he was actually from another hotel, along with his wife and that their friends (who was staying at Gran Tacanda) had let them in to sunbathe and drink around the pool. That poses a SECURITY risk. For that reason, be careful of your personal belongings being left on the (filthy) sunbeds, there are people who aren't even residents at this hotel using the facilities here. See all of my photos taken in January 2025. We pay €350 a night to stay in that! This is NOT 4 or 5 star hotel anymore. You'd get better kept, cleaner suites, safer pools and nicer sunbeds in a 3 star hotel. STAFF The staff in the main breakfast area are good, always helpful, the food at breakfast is good enough, although I noticed that they have cut back on a few things (bread, cheese and pastry selection) and sometimes we had to nudge the person behind the fruit counter and salad counter to top up the bowls as they were empty every morning. The Staff in the poolside restaurant are abysmal. Service is non-existent, and when it does happen, there are no greetings, no smiles, just miserable staff. The food is mediocre, we had to send two portions of fries back because they were undercooked. If you can't get fries right, then God help them with the rest of the menu! Fries are easy to cook? We have never been in such a slow and rude restaurant like this one before. The staff clearly do not enjoy working here and it shows. We wish we had not eaten there, it was our last night on the holiday and not a good way to end our holiday, it was awful. We have visited many other wonderful restaurants nearby to the hotel during our stay with happy friendly staff and chefs that know how to cook! For us, the staff have always made this hotel, but unfortunately the hotel is now in such a poor state of repair, that we don't want to stay at this hotel anymore and whilst on holiday we went to look at another one further down the road which truly IS a FIVE star hotel, similar price to Gran Tacande (but also includes evening meals). After over
Bagus
16 Ulasan