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Terokai Ulasan Tetamu Hotel di Santa Eularia des Riu

Aparthotel Tropic Garden
4.1/553 Ulasan
Just some advice for families of 5 that have to book 2 rooms - we booked our holiday a year in advance and yet when we arrived we were advised our rooms were opposite sides of the hotel. I asked why we had not been given two rooms next to each other as we have 3 small children. We arrived late at night and the man on reception was arrogant and rude and replied they couldn’t just move people to accommodate us! That is not what I asked, I asked why our rooms were not even near each other when we had booked so much in advance. We ended up staying in one room so the other one was wasted and paid for. Unfortunately this let the place down because apart from this one member of staff and room allocation everyone else was amazing, kind, helpful and friendly.
Hotel Riomar, Ibiza, a Tribute Portfolio Hotel
4.6/560 Ulasan
The Riomar is a gorgeous boutique hotel right on the beach in Santa Eulalia. You are greeted with the most stunning sea view when walking into the hotel and the terrace area is a great place to sit and watch the world go by. The rooms are perfectly equipped with robes, slippers coffee machine & a kettle and I would recommend a sea view room for an equally wonderful view as you walk in, also a great location to watch the sunrise. The food and drinks are great, and the location is perfect for wandering out as there are lots of bars and restaurants nearby. The bar, restaurant and staff on the beach /pool were amazing and couldn't do enough for you. I do have one negative and I don’t recall this being an issue last year, there was a really strong sewage smell on our floor and in our room, the hotel mentioned this was due to recent bad weather, unfortunately the smell remained during our stay. I also asked to change rooms on checkin as along with the smell I had been allocated an accessible room with a wet room which we didn’t want. I was made to feel a little bit like I shouldn’t be asking to change rooms even though I was within my rights having paid a considerable amount of money, luckily after a while the manager stepped in and swiftly changed our room, and smell aside this didn’t impact our stay. It really is a perfect hotel for couples, chilled girly holiday (think cocktails & sunbathing) & I can’t wait to return.

Soalan Lazim

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