Terribly Disappointing Stay – Only the Location Saves It As a Diamond member, I have stayed at numerous Hilton properties and always expected a certain standard of quality. Unfortunately, this Hilton property in Santa Fe falls far short of what I have come to expect from the brand. While the location is indeed fantastic, that’s about the only positive thing I can say about this hotel. The pool, which was a key reason for choosing this property, is in a state of disrepair. It’s run-down and uninviting, far from the relaxing experience I was hoping for. The rooms are even worse. I was given a room with a king bed, but it felt extremely claustrophobic because there was way too much furniture crammed into the space. To make matters worse, there was no access to open a window or a balcony to get any fresh air, making the room feel even more suffocating. The peeling wallpaper and overall poor condition of the room added to my discomfort. Adding to the disappointment, the staff was not very helpful. They seemed indifferent to the issues I raised, which only added to my frustration. For a brand that usually prides itself on excellent service, this was a big letdown. To top it off, the coffee bar in the middle of the lobby was always running low. The coffee was lukewarm at best, and the area was poorly maintained, with no attention to cleanliness or presentation. It really felt like no one cared about the guest experience here. What makes this even more disappointing is that I used my hard-earned points to stay here. It’s sad that a reward stay, which should have been a special experience, turned out to be so dismal. For the points I redeemed and the price I paid, I expected so much more. Hilton, you really need to step up your game in Santa Fe. I won’t be staying here again, and I recommend others look elsewhere if they want a comfortable and well-maintained place to stay. Whether you’re paying for a room or redeeming points, Marriott consistently delivers a level of service and experience that far exceeds Hilton’s.
Bagus
97 Ulasan