Pengguna Tetamu
1 Mac 2024
Have been coming to Cape Verde for many years, usually staying at a Rui chain, thought would have a change, wish we hadn’t!! This is definitely not a 5 star hotel. Positives: Its a lovely location and the beach is amazing. Negatives: On arrival, no welcome drink Room nothing special, very basic bathroom, hand held shower or it floods the bathroom. No toiltries only shower gel No robes, slippers Towels thin and small. First night unable to sleep due to mattress, all springs coming through. Straight to reception in the morning to ask for mattress to be changed, no apology just I will get it changed. While we were there, mentioned about being all inclusive and having to buy soft drinks package or drinks package, makes no sense, receptionist just shrugged her shoulders!!! Majority of staff are not friendly or polite, there is no real leadership or management, no checking in for any meals only if you have been given vouchers in which you have to book the date at a separate desk. The food is ok but nothing special, the cocktails are a joke. When walking through the hotel there is no a**osphere, the place has no soul, no pictures on walls in corridors etc. Definitely not worth the extra money we paid to stay here, compared to Rui which is a 5 star hotel accross the board. At most a 3, will definitely not return or recommend.
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