Hotel Melia di Santa Maria

We had booked a 5 room Villa for tow families to share to celebrate the end of the year directly through the hotel and were told a. few days before they had overbooked the Villas and ours wouldn't be available for three days. This is when the problems started! We were offered VIP wristbands, two suites, a discount on the bill and some other things to sweeten the deal. Not having much choice, we accepted. The suites we were put in were tired, shabby and overrun with mosquitos and we all had lots of bites from these first few days. The standard at this end of the hotel (which was inland from reception) was way below what we were expecting but we were close to the kids club, pools etc and so just got on with it. The really disappointing thing happened when our Villa was ready. We were told by the hotel to pack up, leave our luggage in the room, go to dinner and our luggage would be there shortly. The next day, our iPad was missing from our luggage. We reported this to reception as soon as we noticed who assured us they would check and investigate and to come back later. We know the iPad was off-site as we were notified about it's location being near the airport after a tour. After multiple visits to reception over the next few days, with different staff fobbing us off, we were getting nowhere. Having email addresses of the staff meant we had another route to ask for help, but that proved fruitless. Needing a report for insurance, we got hold of a member of guest services on the day we left. They were polite, but refused to write a report on what happened let alone claim responsibility. What we should have done is report to the police immediately rather than rely on the stretched customer services in the hotel. At every trip to reception, there was someone complaining about something missing, lack of service etc. Aside from the theft, our stay improved a lot once we were in the Villa which was great. If you have it as part of your package, book a-la-carte restaurants in the evening. We enjoyed each of them. but there is limited availability each night and you need to book in advance. Each of them has a kids menu.

Terletak di Sal, Melia Tortuga Beach berada di pelantar laluan, dalam lingkungan 5 minit memandu dari Ponta Preta dan Zoo & Taman Botani Viveiro. Tempat peranginan merangkumi semua ini berada 3.2 km dari Gereja Nazarene dan 3.5 km dari Pasar Perbandaran Santa Maria.Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut, rawatan badan dan rawatan muka. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk 4 kolam renang terbuka dan pusat kecergasan. Tempat peranginan ini juga menampilkan perkhidmatan rencam, penjagaan anak/bayi (surcaj) dan kedai hadiah atau gerai surat khabar.Tempat peranginan ini merangkumi semua. Kadarnya termasuk makanan dan minuman di tempat makan di tapak. Bayaran boleh dikenakan untuk menjamu selera di restoran tertentu, makan malam dan hidangan istimewa, minuman tertentu serta kemudahan lain. Nikmati masakan antarabangsa di Spices, salah sebuah daripada 4 restoran di tempat peranginan, atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Bersantailah dengan minuman yang menyegarkan di bar pantai, bar tepi kolam atau salah sebuah daripada 4 bar/ruang istirahat.Kemudahan yang ditampilkan adalah termasuk stesen komputer, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 270 bilik berhawa dingin yang menampilkan peti sejuk dan televisyen skrin rata. Bilik mempunyai balkoni atau laman dalam berperabot persendirian. Program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi dan pancuran berasingan menampilkan kelengkapan dandanan diri percuma dan bidet.

Terletak di Sal, Melia Llana Beach Resort & Spa - All Inclusive - Adults Only berada di pelantar laluan, dalam lingkungan 5 minit memandu dari Gereja Nazarene dan Ponta Preta. Hartanah merangkumi semua ini berada 3.4 km dari Pasar Perbandaran Santa Maria dan 3.4 km dari Zoo & Taman Botani Viveiro.Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk 2 kolam renang terbuka dan pusat kecergasan. Kemudahan tambahan di hartanah ini termasuklah perkhidmatan rencam, salun rambut dan beli-belah di tapak.Hartanah ini merangkumi semua. Kadarnya termasuk makanan dan minuman di tempat makan di tapak. Bayaran boleh dikenakan untuk menjamu selera di restoran tertentu, makan malam dan hidangan istimewa, minuman tertentu serta kemudahan lain. Nikmati masakan antarabangsa di Mosaico, salah sebuah daripada 4 restoran di hartanah, atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Bersantailah dengan minuman yang menyegarkan dari bar tepi kolam atau salah sebuah daripada 3 bar/ruang istirahat.Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam, kakitangan berbilang bahasa dan tempat simpanan bagasi. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 303 bilik berhawa dingin yang menampilkan item bar mini percuma dan televisyen skrin rata. Bilik mempunyai balkoni atau laman dalam berperabot persendirian. Program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut.