Hotel berhampiran The Pier of Santa Maria, Santa Maria

Have stayed before and gave in 4* Was bit disappointed this time Paid extra for pool view as last time was kept awake by Pirate disco. Were initially shown to top floor room directly opposite disco. We asked to be moved and were given a room by the pool. This smelt of damp and there was a large patch of mould on the wall. The toilet leaked water from the back. There was not hot water for the full week. The sunbeds were all reserved by 8am-luckily few guests knew about the upstairs terrace which was great. Breakfast was very good but chaotic constantly running out of everything. The evening meal was ok but service was terribly slow-the poor water was rushed off his feet doing everything. We ate out the other nights and there are loads of good restaurants in 2 mins walk Its basically a decent value hotel with great staff and a fab location 3mins from pier and beach--would I go again ?? --probably. If you want 5* you can probably get in an AI out of town --but you will miss so much.

Excellent hotel in central Santa Maria. We stayed one night on our way back to the UK. The hotel is on the main pedestrian street of Santa Maria, absolutely bang in the centre of everything. The staff were very welcoming and friendly. The room was clean and comfortable. The bathroom was lovely but it took a long time for the hot water to come through. The beds were comfortable. It was nice to have a balcony but with the number of people passing by on the street I felt like I was a mannequin in a shop window, so I didn't use it. There was air conditioning, which was a very nice thing to have on in the heat. Breakfast was included. They made us fresh omelettes, which were delicious. Also a good selection of fruit and a bit of chocolate cake. There was more on offer like bread and cheese and meats, but I don't eat much for breakfast. I didn't like the coffee from the machine, but it is probably just my personal taste. The staff were very nice about checking out and they even kept our luggage for a few hours before we went to the airport.

Super clean hotel with the most amazing staff. Breakfast didnt have a lot of vegetarian options but it was okay. The hotel is situated in a local area which was amazing. Thank you for making our stay amazing! Hope to see you again in the future! 3 girls from Holland :)

We stayed for 1 week end of August, beautiful hotel. Room had 2 double beds, large seating area and balcony, air con and 2 large water added daily. Bathroom was big and spacious, Toiletries offered are Crabtree and really lovely. We ate once in the buffet restaurant which was good but the best is the Bounty Beach Club, amazing food in a beautiful setting. Beautiful hotel with exceptional service.

Thanks to everybody at the hotel for a wonderful 10 days. really could not fault it - quite near the main town -nice friendly little Portuguese bar nearby - and shops - we had B+B which was perfect. good pool for adults and kids alike. No sunbed wars thankully :-) Santa Maria is certainly more vibrant than when we went 5 years ago - Highly recommend this hotel as a good base to explore.

The official rating of this hotel is 4 stars, and with a bit of cosmetic upgrading and better staffing in the kitchen, I could see it reaching that level (it seems like it may have once been a real 4 star). As it was, the room quality itself was more 3 star, and the outside area was 4 stars. We had a 'deluxe sea view' with no terrace. There was lots of rough paintwork and lack of maintenance on the small details in the rooms, but overall it was fine, with a huge comfy bed and a nice shower and a lovely view out the window. Unfortunately the entry was at the street side of the hotel which was our smoking area, and that view was just the dirt road and some houses. Overall we would stay here again as the room was fine, the staff were great, the pool area was amazing, nobody had any screaming kids (very quiet and peaceful, great for couples) and while the beach required stepping over rocks, it also had the best snorkeling area with the most fish. Another sandy beach with less fish and two beach bars is a 3 minute walk away, and the main ***** with the main beach is a 10 minute walk (that one is useless for snorkeling but great for swimming). Besides snorkeling, it's also a preferred spot for wind surfing. We happened to try the hotel restaurant on a really bad night apparently, we waited an hour for our seafood paella which was average quality but double the price of the ***** restaurants. However, according to the other patrons who did all inclusive, the service was usually much faster. and the food usually much better. We did also have burgers for lunch one day, and those were expensive but very nice. Breakfast was included in our stay and it had an extensive and delicious continental selection, plus hot eggs and bacon on order, always very fast. The staff were super attentive and completely on their game, absolutely fantastic service. We got a great deal on a package holiday with LoveHolidays, so for the price we were very happy and would definitely stay again.

Good sized bedroom and we liked the fact that in the bathroom the toilet was separate to the sink area and the shower cubicle was separate too. Great selection of food in the buffet restaurant and lovely meals in the three speciality restaurants. Staff are very friendly, the service is good and the entertainment in the evenings was excellent. It takes only about 25 minutes to walk into Santa Maria. The only thing we found disappointing was that the cocktails served in the pool bar became more and more watered down as our holiday progressed.

This is a lovely hotel. Public areas, pools, beach, bars & restaurants are kept nice and clean. Our room was spacious & also kept clean. There is a big walk in shower & double sink. The safe, kettle, iron and ironing board come as standard. The minibar was stocked up but not the water or tea & coffee, although water is sometimes available as you enter the block. We didn’t know who cleaned our room as we saw various cleaning staff, they didn’t speak or come across as helpful. The buffet food was pretty good and we enjoyed the a la cartes too. The service was good in the restaurants. There were a few excellent bar staff but in general they were ok. The beer, wine and some of the cocktails were pleasant. They will make you whatever cocktail you ask for. The mudslides and margaritas were the best. Some were premixed & not great. There’s a sports bar which is 24 hour and there are snacks available there throughout. There’s loads of room around the pools and on the beach & no issue getting Sunbed’s. The sea is beautiful but too rough to swim most days. It was hot and windy during our stay, so make sure you take plenty of suntan lotion as it is deceptive and we saw a few burnt people. It’s about 20 minutes to walk into Santa Maria, which has plenty of bars, restaurants & shops. You will get pestered to go in shops etc but nothing too bad. We would recommend the hotel and Sal but we did the island tour (which was amazing) and probably wouldn’t go back. Unless it comes down in price.

Points positifs : chambre équipée propre, petit déjeuner (buffet), horaires du minibus pour Santa Maria+ Ponta Preta, proximité avec les plages, plusieurs piscines, Points négatifs : manque de vie nocturne et animations, l’espace sport libre extérieur à refaire, + une réceptionniste très désagréable et qui ne voulait rien entendre (ne voulait pas que nous payons le montant de la taxe de séjour indiquée sur notre réservation mais bonne gestion du service client Trip)