Hotel berhampiran Orange Mall, Santa Marta

La estadía fue toda una maravilla, agradecí la atención servicial super descomplicado, la limpieza impecable y siempre dispuesto a satisfacer la imagen estética. La comida fue de gran calidad, a un precio muy justo para lo que se recibía, el menú es variado, sin embargo les faltó de pronto extender un poco más las opciones, pero eso sí, todos los platos son una delicia, hasta el que llega con estómago gourmet quedará encantado. Un hotel MAESTRO en la atención, ideal para estadías también en familia, y las instalaciones muy bonitas, lo único que hacía falta en el hotel es un portafolio más amplio de zonas sociales, como por ejemplo Jacuzzi o Turco, del resto: digno de ser un hotel de 4 estrellas, superando todas las espectativas! Volveremos, hasta la próxima!

We initially booked one night after leaving Minca but extended to another night since we were recovering from food poisoning. The hotel's lobby is on the 3rd floor and there was always a security guard on the first floor. There were some jewelry display right by the entrance. No air conditioned upon walking into the first floor. There wasn't a Hilton Honors check-in and there were 2 front desk reps. I stayed in queue for almost 15 minutes which was kinda long. They also didn't offer digital key. However, Ronaldo was friendly and helpful when he assisted us. We received 2 welcome drinks where you can redeem on the roof top bar for juices, beer or house wine. We opted for some mango and guava juices. We were upgraded to the ocean view due to the gold status and also complimentary buffet breakfast. The beach is merely 5 minutes walking distance away. Bed was comfy, wifi and water pressure were both good but the temperature of A/C didn't go below 21'C which was 70'F. There was a mini-fridge and basic TV where you can't stream. Pool on top floor was very small and crowded. However, it was still good to enjoy the sunset. We like the buffet breakfast with lots of fruits, juices and some typical Colombian pastries (deep fried though). They also had an omelet station. The restaurant was quite packed in the morning and service was slow (in taking the plates away). There were no tea bags left and it took more than 10 minutes for the waitstaff to get the tea bags. Overall, it was a pleasant experience.

La atención del personal fue excelente, estuvieron muy atentos todo el tiempo, desde el momento que se hizo la reserva, al llegar al hotel y durante la estadía. Nos entregaron la habitación antes de tiempo, lo cual fue muy favorable. Nos prestaban toallas para llevar a la playa. La vista de la habitación hacia la playa fue fantástica e increíble. La comida del restaurante estuvo muy buena. El personal estuvo muy pendiente de explicarnos con respecto a todo lo necesario. La entrega de la habitación estuvo bien. El aire acondicionado estuvo excelente. El baño tenía una cortina, pero bueno, eso es lo de menos. Asearon la habitación siempre que lo necesitamos lo cual fue muy favorable. El hotel tiene una excelente ubicación, se encuentra en el rodadero, cerca de restaurantes, bares, farmacias, centros comerciales, entre otros sitios que te permiten caminar con tranquilidad y visitar lo que necesites. El ascensor tiene una tarjeta para subir directo al piso de la habitación, esto me parece muy seguro, sin embargo, si el núcleo familiar se divide, le toca esperar a que la persona que tenga la tarjeta baje hasta donde se encuentran los demás para permitirles acceder al piso a través del ascensor. Lo único que recomendaría es que la piscina del hotel estuviera disponible después de las 06:00 p.m., lo anterior, debido a que este horario coincide con el momento en el cual las autoridades sacan a los turistas de la playa, entonces no se puede disfrutar de la piscina en la noche. Del resto todo muy bien. Lo que más nos gustó fue la atención del personal.

Great apartment well located. Clean enough. Will come back.

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

The hotel is very well maintained and clean with amazing pools and a clean beach with good security. The apartment we had had an amazing view of the sea and open air balcony to enjoy. The bed was comfortable, however, the pillows were too flat and very uncomfortable. We had an issue with the toilet leaking continuously, but we understand they resolved this upon reporting it. It's a bit strange that they charge for dish soap and a sponge to clean the kitchen utensils as well as water, however, in the end we didn't need to use either of these as there is a supermarket nearby where we bought these essentials for cheaper. It would be nice to see a few more trees and greenery around the pools to offer some more shade and cool down the pools a bit. They seemed to have daily activities around the main pool, however, we never received clear information about these. The same applies for other activities that we saw, for example, dance classes. The restaurants really were the biggest let down. Really low quality food that just didn't match with the nice surroundings. For instance, the hamburger was a cheap processed one that tasted like cardboard and their Pad Thai was really not at all Pad Thai but a spaghetti mixed with sweet and sour. The best option though was the buffet breakfast where they did have a wide variety of options that changed slightly daily. The sea by the hotel is apparently cleaned frequently and it has to be said this was noticeable. Also a plus here was that there was a lifeguard on the beach taking care of everyone's safety, something very rarely seen in Colombia! Overall, we enjoyed our stay and are very grateful to have had the opportunity to spend a couple of nights here, however it is unlikely that we will return unless the price dramatically reduces, along with the quality of the restaurants.

Let me start of by saying that the staff at GHL Hotel were VERY helpful. The minute we walked through the door we were treated like family. The check in process was very easy and quick. We didn't have to worry about our luggage the hotel handled all of that. The room were very clean. The rooms had a small sink near the entry door which I'm not sure why, a small closet, small refrigerator which included snacks and drinks (at a cost of course). I did notice that the hotel did not furnish face towels. Only had 2 towels and a hand towel. I did ask the front desk if any face towels were available and the response was we don't supply those. We were able to pickup a few face towels at the dollar store. The pool was amazing (kiddy pool and adult pool). The loved the location of the hotel. Was not far from the airport about 10 to 15 mins. The hotel is not that close to a grocery store but its a 10min cab drive. There is a small convince store on the property but will be limited on some things. The hotel sits on the beach shore which I took a beach walk every morning. The hotel restaurant was EXCELLENT!!!. The food was outstanding and very cheap. Although we did not know that much Spanish the staff was very helpful to cater to us and using our phone translator came in handy. I would have never thought I would have visit Colombia but now that I have I can't wait until I go back. This was a truly a great vacation. Thank you GHL Hotel Relax Costa Azul for a wonderful time. I like to give thanks to all the hotel staff.