Hotel berhampiran Parroquia Santo Cristo Lord of Miracles, Santa Marta

We initially booked one night after leaving Minca but extended to another night since we were recovering from food poisoning. The hotel's lobby is on the 3rd floor and there was always a security guard on the first floor. There were some jewelry display right by the entrance. No air conditioned upon walking into the first floor. There wasn't a Hilton Honors check-in and there were 2 front desk reps. I stayed in queue for almost 15 minutes which was kinda long. They also didn't offer digital key. However, Ronaldo was friendly and helpful when he assisted us. We received 2 welcome drinks where you can redeem on the roof top bar for juices, beer or house wine. We opted for some mango and guava juices. We were upgraded to the ocean view due to the gold status and also complimentary buffet breakfast. The beach is merely 5 minutes walking distance away. Bed was comfy, wifi and water pressure were both good but the temperature of A/C didn't go below 21'C which was 70'F. There was a mini-fridge and basic TV where you can't stream. Pool on top floor was very small and crowded. However, it was still good to enjoy the sunset. We like the buffet breakfast with lots of fruits, juices and some typical Colombian pastries (deep fried though). They also had an omelet station. The restaurant was quite packed in the morning and service was slow (in taking the plates away). There were no tea bags left and it took more than 10 minutes for the waitstaff to get the tea bags. Overall, it was a pleasant experience.

It was an incredible experience and we enjoyed our time at this hotel, it's location is perfect to take different activities such as going to the aquarium and playa blanca, tayrona park and other places. There is a little options for fun and parties and the nights has not quite fun. The hotel is very clean and comfortable, the elevator looks like old and unsafety but you can used the stairs.

Great apartment well located. Clean enough. Will come back.

The Hilton Santa Marta was a great experience. The staff were very helpful and courteous. The location is great! It's close to the airport and Zazue Plaza which is full of restaurants and little shops. The rooms were spacious, super clean and luxurious. The beds were very comfortable and the shower in the bathroom was wonderful. We loved the breakfast buffet each morning. Room service was also very tasty. The pool on the second floor was the perfect temperature and offered an amazing view. I didn't use the rooftop pool but walked up there to see the spectacular views.

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

The hotel is very well maintained and clean with amazing pools and a clean beach with good security. The apartment we had had an amazing view of the sea and open air balcony to enjoy. The bed was comfortable, however, the pillows were too flat and very uncomfortable. We had an issue with the toilet leaking continuously, but we understand they resolved this upon reporting it. It's a bit strange that they charge for dish soap and a sponge to clean the kitchen utensils as well as water, however, in the end we didn't need to use either of these as there is a supermarket nearby where we bought these essentials for cheaper. It would be nice to see a few more trees and greenery around the pools to offer some more shade and cool down the pools a bit. They seemed to have daily activities around the main pool, however, we never received clear information about these. The same applies for other activities that we saw, for example, dance classes. The restaurants really were the biggest let down. Really low quality food that just didn't match with the nice surroundings. For instance, the hamburger was a cheap processed one that tasted like cardboard and their Pad Thai was really not at all Pad Thai but a spaghetti mixed with sweet and sour. The best option though was the buffet breakfast where they did have a wide variety of options that changed slightly daily. The sea by the hotel is apparently cleaned frequently and it has to be said this was noticeable. Also a plus here was that there was a lifeguard on the beach taking care of everyone's safety, something very rarely seen in Colombia! Overall, we enjoyed our stay and are very grateful to have had the opportunity to spend a couple of nights here, however it is unlikely that we will return unless the price dramatically reduces, along with the quality of the restaurants.

Kemudahannya baru dan makanannya luar biasa! Kakitangan sangat ramah dan kebanyakan masa ada untuk membantu. Namun satu perkara yang saya sangat kecewa ialah koktel. Saya bukan peminum bir, jadi saya lebih suka memilih margarita atau piña colada. Tiada koktel yang saya pesan terasa seperti alkohol dengan harga yang begitu tinggi. Saya akan kembali!

Let me start of by saying that the staff at GHL Hotel were VERY helpful. The minute we walked through the door we were treated like family. The check in process was very easy and quick. We didn't have to worry about our luggage the hotel handled all of that. The room were very clean. The rooms had a small sink near the entry door which I'm not sure why, a small closet, small refrigerator which included snacks and drinks (at a cost of course). I did notice that the hotel did not furnish face towels. Only had 2 towels and a hand towel. I did ask the front desk if any face towels were available and the response was we don't supply those. We were able to pickup a few face towels at the dollar store. The pool was amazing (kiddy pool and adult pool). The loved the location of the hotel. Was not far from the airport about 10 to 15 mins. The hotel is not that close to a grocery store but its a 10min cab drive. There is a small convince store on the property but will be limited on some things. The hotel sits on the beach shore which I took a beach walk every morning. The hotel restaurant was EXCELLENT!!!. The food was outstanding and very cheap. Although we did not know that much Spanish the staff was very helpful to cater to us and using our phone translator came in handy. I would have never thought I would have visit Colombia but now that I have I can't wait until I go back. This was a truly a great vacation. Thank you GHL Hotel Relax Costa Azul for a wonderful time. I like to give thanks to all the hotel staff.