Hotel berhampiran Royal Plaza Shopping Mall, Santa Marta

La estadía fue toda una maravilla, agradecí la atención servicial super descomplicado, la limpieza impecable y siempre dispuesto a satisfacer la imagen estética. La comida fue de gran calidad, a un precio muy justo para lo que se recibía, el menú es variado, sin embargo les faltó de pronto extender un poco más las opciones, pero eso sí, todos los platos son una delicia, hasta el que llega con estómago gourmet quedará encantado. Un hotel MAESTRO en la atención, ideal para estadías también en familia, y las instalaciones muy bonitas, lo único que hacía falta en el hotel es un portafolio más amplio de zonas sociales, como por ejemplo Jacuzzi o Turco, del resto: digno de ser un hotel de 4 estrellas, superando todas las espectativas! Volveremos, hasta la próxima!

I had an absolute amazing experience at this hotel! First off, ALL the staff is so friendly and helpful with anything that you need. Breakfast included in the morning is delicious and I was even able to enjoy it on their patio outside. The rooms are great, clean and cute with Air conditioning. The best part is the location! It is located just close enough to the beach ( less than 5 min walk) and on the side by the mountain so it is relaxing and quiet even though you are close to everything. I was able to do my work on my computer on the patio as I work remotely. They also provide you with a beach towel which is always nice. Plus the nightly price is unbeatable. I wouldn’t stay anywhere else while in Santa Marta, I would recommend to anyone travelling here. I can honestly say that this hotel made me love Santa Marta even more.

La atención del personal fue excelente, estuvieron muy atentos todo el tiempo, desde el momento que se hizo la reserva, al llegar al hotel y durante la estadía. Nos entregaron la habitación antes de tiempo, lo cual fue muy favorable. Nos prestaban toallas para llevar a la playa. La vista de la habitación hacia la playa fue fantástica e increíble. La comida del restaurante estuvo muy buena. El personal estuvo muy pendiente de explicarnos con respecto a todo lo necesario. La entrega de la habitación estuvo bien. El aire acondicionado estuvo excelente. El baño tenía una cortina, pero bueno, eso es lo de menos. Asearon la habitación siempre que lo necesitamos lo cual fue muy favorable. El hotel tiene una excelente ubicación, se encuentra en el rodadero, cerca de restaurantes, bares, farmacias, centros comerciales, entre otros sitios que te permiten caminar con tranquilidad y visitar lo que necesites. El ascensor tiene una tarjeta para subir directo al piso de la habitación, esto me parece muy seguro, sin embargo, si el núcleo familiar se divide, le toca esperar a que la persona que tenga la tarjeta baje hasta donde se encuentran los demás para permitirles acceder al piso a través del ascensor. Lo único que recomendaría es que la piscina del hotel estuviera disponible después de las 06:00 p.m., lo anterior, debido a que este horario coincide con el momento en el cual las autoridades sacan a los turistas de la playa, entonces no se puede disfrutar de la piscina en la noche. Del resto todo muy bien. Lo que más nos gustó fue la atención del personal.

Went to Santa Marta for its amazing beaches. Tamaca had the best location, right in front of the beach and also had a great pool. Clean, comfortable rooms and friendly staff. Definitely recommend and will be staying here the next time I'm in SM! Fui a Santa Marta por sus increíbles playas. Tamaca tenía la mejor ubicación, justo frente a la playa y también tenía una gran piscina. Habitaciones limpias y cómodas y personal amable. Definitivamente lo recomiendo y me quedaré aquí la próxima vez que esté en SM!

Great apartment well located. Clean enough. Will come back.

The Hilton Santa Marta was a great experience. The staff were very helpful and courteous. The location is great! It's close to the airport and Zazue Plaza which is full of restaurants and little shops. The rooms were spacious, super clean and luxurious. The beds were very comfortable and the shower in the bathroom was wonderful. We loved the breakfast buffet each morning. Room service was also very tasty. The pool on the second floor was the perfect temperature and offered an amazing view. I didn't use the rooftop pool but walked up there to see the spectacular views.

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

The hotel is very well maintained and clean with amazing pools and a clean beach with good security. The apartment we had had an amazing view of the sea and open air balcony to enjoy. The bed was comfortable, however, the pillows were too flat and very uncomfortable. We had an issue with the toilet leaking continuously, but we understand they resolved this upon reporting it. It's a bit strange that they charge for dish soap and a sponge to clean the kitchen utensils as well as water, however, in the end we didn't need to use either of these as there is a supermarket nearby where we bought these essentials for cheaper. It would be nice to see a few more trees and greenery around the pools to offer some more shade and cool down the pools a bit. They seemed to have daily activities around the main pool, however, we never received clear information about these. The same applies for other activities that we saw, for example, dance classes. The restaurants really were the biggest let down. Really low quality food that just didn't match with the nice surroundings. For instance, the hamburger was a cheap processed one that tasted like cardboard and their Pad Thai was really not at all Pad Thai but a spaghetti mixed with sweet and sour. The best option though was the buffet breakfast where they did have a wide variety of options that changed slightly daily. The sea by the hotel is apparently cleaned frequently and it has to be said this was noticeable. Also a plus here was that there was a lifeguard on the beach taking care of everyone's safety, something very rarely seen in Colombia! Overall, we enjoyed our stay and are very grateful to have had the opportunity to spend a couple of nights here, however it is unlikely that we will return unless the price dramatically reduces, along with the quality of the restaurants.

Let me start of by saying that the staff at GHL Hotel were VERY helpful. The minute we walked through the door we were treated like family. The check in process was very easy and quick. We didn't have to worry about our luggage the hotel handled all of that. The room were very clean. The rooms had a small sink near the entry door which I'm not sure why, a small closet, small refrigerator which included snacks and drinks (at a cost of course). I did notice that the hotel did not furnish face towels. Only had 2 towels and a hand towel. I did ask the front desk if any face towels were available and the response was we don't supply those. We were able to pickup a few face towels at the dollar store. The pool was amazing (kiddy pool and adult pool). The loved the location of the hotel. Was not far from the airport about 10 to 15 mins. The hotel is not that close to a grocery store but its a 10min cab drive. There is a small convince store on the property but will be limited on some things. The hotel sits on the beach shore which I took a beach walk every morning. The hotel restaurant was EXCELLENT!!!. The food was outstanding and very cheap. Although we did not know that much Spanish the staff was very helpful to cater to us and using our phone translator came in handy. I would have never thought I would have visit Colombia but now that I have I can't wait until I go back. This was a truly a great vacation. Thank you GHL Hotel Relax Costa Azul for a wonderful time. I like to give thanks to all the hotel staff.