Hotel terbaik di Santiago

I liked their restaurant a lot - they have good people there. The rooms were as expected - perfect. The bathroom was the only thing, I did not like. The design was not suitable for rooms with wooden floors. The window had a wooden support - one can sit there, Lovely view.

I stayed in the hotel for 6 nights during a business trip. PROS: the room (I stayed in room 311 which is a suite) was very spacious. Large living room, bedroom and bathroom. The room is very clean. The cleaning staff did an excellent job. Breakfast was delicious and the food was consistently refilled. Even 10 min before the end of the breakfast time, there was no shortage of anything. The bed was really comfortable. Probably one of the most comfortable hotel beds I have slept in. CONS: the check in process took forever. I arrived early in the morning after a long flight from NY. The young lady in the reception took about 30 minutes to check me in. She kept offering me to have breakfast while she was checking me in. Even after I got my room key, she still asked to keep my passport to finish the check in process. The WiFi was really slow and kept getting disconnected. Fortunately I didn’t have to work from the room. If I needed to, it would have been impossible. The decor is really dated. Looks like nothing has been changed since the 1990s. Overall I enjoyed my stay.

Um apartamento mobiliado. Portaria 24h, elevadores, 2 quartos, sala, varanda, elevador, cozinha bem equipada, bem mobiliado. A poucos metros da praça principal do Chile, área com excelente comércio, restaurantes e pontos turísticos. Coração de Santiago. Recomendo e voltaria.

Razoável… esperava mais da habitação que me colocaram em vista das fotos aqui, mas ao invés disso me colocaram em um quarto no térreo, sem ventilação e extremamente barulhento. As portas tinham janelas, então qualquer movimento que havia al lado de fora, despertava meu sono. Barulho externo não tem, mas interno? Muitooooo! Contudo, vamos aos pontos positivos: - Bem localizado; - Atendimento cordial; - Bom diálogo dos funcionários. Deixo aqui meu obrigada as meninas que cuidam do café da manhã, extremamente educadas.

A sua boa localização permite acesso fácil a facilidades: Mercadinho, metrô, shopping e restaurantes. Foi o que sobrou – sua localização. Chegamos numa madrugada de sábado e recebemos as chaves na portaria do prédio sem problemas. Entretanto, encontrarmos um apto descuidado, desgastado pelo tempo, com cortinas e colchão surrados, ralos parcialmente entupidos, mecanismo do cofre com defeito e geladeira sem funcionar – calefação apenas na sala – aquecia também o quarto desde que a porta ficasse aberta, lógico. A infraestrutura é limitada – Disponível precariamente aos sábados e não funcionam aos domingos. Assim, somente na segunda-feira conseguiram resolver a questão do cofre, graças a única atendente que se empenhou para resolver os problemas – Depois, trocaram a geladeira, seguindo a recomendação do técnico que, no sábado, desistira de consertá-la e ele mesmo recomendara a troca. A comunicação com a administração é feita apenas por texto WhatsApp, sem qualquer iniciativa para oferecer um bom serviço - como se estivessem fazendo um favor. Não havia interfone no apto – qualquer problema com o celular do hóspede, causaria falha de comunicação. Também, não havia dicas e nem orientações dos serviços disponíveis nas redondezas. A limpeza não é um primor e em razão de pequena marca de um sabonete colorido (laranja) na toalha, erradamente confundida com maquiagem, recebemos, já no aeroporto, mensagens da Norus, sem identificação pessoal, cobrando (?) por uma mancha de maquiagem na toalha, insistindo que “maquiagem não sai” – sem sequer terem tentado sua remoção com uma simples lavagem - Isso, só isso. Fica agora a dúvida sobre a qualidade da lavanderia usada. Minha mulher retoca maquiagem com lenço de papel tipo Kleenex, levados de casa e eu não uso maquiagem e nem protetor solar, até deveria, mas não uso. Uma marquinha de sabão colorido ao pousá-lo sobre a toalha. Não recusaríamos o ressarcimento de eventuais danos causados, se efetivamente causados, ainda mais de valores tão irrisórios. Ninguém sai de seu conforto de casa, numa época de restrições de pandemia, a custos elevados de hospedagem, câmbio e passagens aéreas para se aborrecer por coisas tão insignificantes. Ao contrário, esperávamos sim, que se desculpassem pelo tempo que perdemos para lidar com as más condições do apto oferecido e talvez até relevado o desconforto, mas ao contrário, recebemos uma comunicação desnecessária e deselegante. Santiago vale a visita sempre e oferece excelentes opções de hospedagem com melhores diárias e atendimento mais profissional.

This hotel is in a very good location being across the road from the Museo de Belles Arte. However, the rooms are so small and tight, one feels like living in a monk's cell. But this is a renovated house, so to maximize space, rooms are small. The ground floor rooms don't have much natural light. The people working at the hotel are very friendly. Breakfast is provided. From this hotel, you can get to the Cathedral and main square with several museums around the square within 15 to 20 minutes of casual walking.

Let's start with the fact that I've been using Booking for many years, and I know that their policy regarding room photos means you get what you book, the pictures when you choose a room are not just ”sample” pictures. We ordered a large room with two bright windows, but got a room with one window that faced a wall. Arriving in the evening at the hotel, leaving in the morning for the flight. So, the first disappointment - a different room. Secondly, since we are just friends, we always choose a twin room, but since there wasn't any available, we settled for an “extra large double bed,” but the room had a regular double bed. The bathroom floor was filthy. The bathroom fan made a noise like a motorcycle. All of this was just the beginning of the upcoming tragedy. The shower - no hot water. Not even warm. First, we were told to wait for 20 minutes. Then we were asked to turn it off, wait again for 10 minutes. One of us was already wrapped in a towel, hoping for a shower. The other was trying to find a solution at the reception. The water was still freezing. The receptionist, although trying to help, was irritated and didn't hesitate to say that it wasn't his fault. Finally, he suggested taking a shower in another room. We grabbed our belongings and went there - a small room on the third floor, where we actually found the “extra large double bed”. Although there was no window and the room was much smaller, at that stage, the most important thing was the shower. We asked about the morning shower, and the receptionist said we could either come back in the morning or move to this room now. Although it was on the third floor and each of us had large baggage, we decided to move, especially since the bigger bed (which we ordered) allowed us to have a comfortable sleep separately. The receptionist offered help with baggage, but never helped. The reception looked rather offended. No one offered us even a cup of tea as an apology. As if the shower was just a whim of ours. Then breakfast was supposed to start at 8 am. We had to leave for the plane at 8:40, so we wanted to have breakfast at 8, being washed up and packed. We went downstairs at 8:05. There was no buffet or set tables. After 5 minutes, the lady brought us a glass of juice and a yogurt, without a spoon. After another 5 minutes (8:15), she brought us cutlery, tea, and toast bread. She asked if we wanted scrambled eggs, we said yes. She asked if we wanted ham with that, to which we said 'no ham' and 'vegetarian'. After another 5 minutes (8:20), the lady brought us scrambled eggs with ham in.. ketchup/jam tiny bowls. I told her I requested no ham, and she said there was no such possibility because they were making it all on one pan, and we had to either eat it with ham or not eat it at all…. 😊 I went to the reception to say that requesting plain scrambled eggs after waiting for 20 minutes was not a sophisticated request, and asked for scrambled eggs without anything. It turned out that it was possib

We stayed here for 3 nights on our visit to Santiago. The hotel seems to be brand new with some of it still under construction and not quite all the way operating yet (huge empty racks for a wine collection, no bar, restaurant not always open). The staff was extremely helpful and spoke English. The room was very nice, comfortable, and quiet. Breakfast was wonderful with servers and menu choices rather than a buffet. The location seemed a little ify - our first night there we walked many blocks in search of an open restaurant since the hotel restaurant didn't open until 7 and we were hungry. The only thing we could find was a Chinese restaurant on the corner in the midst of all the street vendors. Side note - just down the street there is a fabulous restaurant called Chilenazo but it seemed to only be open for lunch. As mentioned by another reviewer, finding the hotel can be a bit tricky. It's located on the 3rd floor of a building that has stores and a gym on the first two floors and there is no signage. The best entrance is on Romero Street around the corner from the actual address.