Hotel Novotel di Santiago

We had a great stay here. The location was perfect for getting to different parts of the city. We could walk or easily pick up Ubers just about anywhere. There was always someone at the door to greet us and help us if we needed it. Our room was clean and comfortable. Great breakfast with lots of options.

We stayed in this hotel for two nights while visiting Santiago de Chile, and my experience was pretty good. Check-in process was smooth with no complaints other than the lack of staff to escort the luggage. We got a room in the middle of the building and the room was spacious and comfortable with working heater plus air conditioner for warning up from the chilly Santiago weather. Unfortunately we were unable to enjoy the breakfast due to the constraints of our tour but overall we had a very nice stay and would recommend this to anyone who's looking for a good accomodation in the centre of Santiago.

I stayed 3 nights in the so called executive single room. My room was of a decent size, with all the appropriate amenities including a chair, a table, etc. There was also a small balcony, which was a nice surprise. The balcony was overlooking the street, which ended to be relatively quiet (Saturday and Sunday felt pretty dead in this area though). The bathroom was also spacious, everything worked properly, with enough hot water and a proper water pressure. The room looked clean to me and there was no issues with housekeeping. I could tell that the room furnishings were worn out though, like old furniture, etc. It didn’t bother me much because of my short stay, but it was quite apparent nonetheless. A/C also looked old and it was a bit noisy. The buffet breakfast was adequate. It didn’t have a plenty of choices but it was OK for me. In terms of location, as you probably already know, it is very central. I walked to the hotel back from San Cristobal's Funicular Station (taking Uber there) and also walked everywhere. If you don’t like walking, then Uber is readily available in the area. Also, as I said earlier, keep in mind that this area is pretty dead on weekends. On weekdays the area comes to life and there are many restaurants next to the hotel that offer lunch menus. In terms of service I can’t say much because I barely asked for anything. But it seemed OK. Wi-Fi in my room was non-existing. This was a bad experience. But I suspect it was because of my room’s location. Otherwise Wi-Fi worked OK on the floor or in other places. The hotel also charges for everything, even for a bottled water in your room that is there on your arrival. All in all, not a bad experience. I am giving 4 stars but it is more like 3.5 stars review. I would recommend it for a short stay.

The location is great. Just 30 seconds walk from hotel to Terminal 1 (Domestic Terminal). The staff is very very very helpful.

Muy bien el servicio del hotel, pero la cama ”extra grande” no es tan ”extra”, sino solamente grande. Esperaba una cama más grande. La atención del personal muy buena, muy amable. Respecto del acceso, desde el estacionamiento, debo decir que es muy malo. Está muy mal señalizado cuando uno llega en auto. No hay letreros claros que muestren dónde está el ingreso al hotel.

We found the staff so helpful and answered all our questions,Housekeeping was good, and efficient.The staff cooking at the egg station in the morning were always ready to do what you asked. Camilio (sorry if I got your name wrong)couldn't have be more helpful and answered all our questions.Thanks for a lovely time in your country.

We spent 2 nights/3 days here before boarding our Viking cruise. Highly recommend! Val at the front desk managed to get us us an early check in, which was much appreciated after we flew overnight from the US. Room was modern and comfortable with a GREAT view. We were surprised and thankful there was a USB and a 110v plug as we brought the wrong converter … would have been a real problem if we couldn’t charge our devices! The restaurant on the 17th floor was excellent, both for the food, the service and the wonderful view of Santiago’s financial district and surrounding parks. We ate breakfast there each morning and had drinks on the shaded patio before dinner each night. Ask for the hard copy menu in English if your Spanish is as rusty as mine. If you want to keep up your exercise, you can use the hotel gym OR the long, wide path that goes through the city that is right outside the hotel front door. Not sure how long it is (just did 3 miles) but bring your sunscreen as it is not shaded. Just across the street from the hotel is a building called CV Galeria. It has about 8-9 restaurants / bars across three levels, all with outdoor seating. Great options for dinner after a busy day touring Santiago with no Uber ride required! One tip: contact the hotel ahead of time to arrange a pickup at the airport. It will save you time and angst trying to navigate the airport and choose unknown transport… great to have a guy from the hotel holding up a sign with your name! In summary: great centrally located hotel in a safe area.