Hotel terbaik di Santiago

I stayed here 7 days total over 3 bookings as I was in and out of Santiago for flights to Rapa Nui, the Atacama and Torres del Paine NP. Each stay was great. Why? Well, first, unlike the original place that I booked when I arrived in Santiago who flat out lied about the quality of their wifi (it barely worked even at their front desk!), this place has wifi that actually works which they proved after I had to call over to them and confirm that it did before I had to get a taxi over. Once there, even though I had only booked 1 hour before, I got upgraded to a huge room for my first 2 nights w/a mini fridge (all rooms have them). All staff was helpful-all of them spoke good English which was helpful as my Spanish is marginal. The breakfast was pretty good overall-lots of options and they had amazing pastries and cakes. Further, as the hotel is set way back there was no street noise. The location is actually great as well-highly convenient-right next to a supermarket and a few restaurants, close to the metro, about a 15 min. walk to Plaza de Armas. The kicker (and why I kept rebooking it after my first stay) is that it is about a 5 min. walk to the end of the line for the ”Centro Aeropuerto” bus line direct to the airport-each way I paid about $2 US to get back and forth to the airport 5 different times in about 30-45 mins. I save a ton of taxi money. Understand that this is not a super modern hotel in an upscale neighborhood like BellaVista but all the amenities were there and overall, the rooms are quite spacious and well designed. In short this was the perfect place for me to get around Santiago and to/from the airport. And the price, when including the breakfast, is a great deal overall. So glad my first hotel didn't end up working out in the end.

Localização perfeita e teve flexibilidade na entrada. Na saída não foi possível. O apartamento precisa de uma reforma, pois já está entregando sua idade. A limpeza precisa de atenção especial, pois havia muito pó evidente em cima dos armários baixos e mesa, assim como cabelo no vaso e cobertores dos quartos. Faltou um pouco mais de utensílios de cozinha.

A sua boa localização permite acesso fácil a facilidades: Mercadinho, metrô, shopping e restaurantes. Foi o que sobrou – sua localização. Chegamos numa madrugada de sábado e recebemos as chaves na portaria do prédio sem problemas. Entretanto, encontrarmos um apto descuidado, desgastado pelo tempo, com cortinas e colchão surrados, ralos parcialmente entupidos, mecanismo do cofre com defeito e geladeira sem funcionar – calefação apenas na sala – aquecia também o quarto desde que a porta ficasse aberta, lógico. A infraestrutura é limitada – Disponível precariamente aos sábados e não funcionam aos domingos. Assim, somente na segunda-feira conseguiram resolver a questão do cofre, graças a única atendente que se empenhou para resolver os problemas – Depois, trocaram a geladeira, seguindo a recomendação do técnico que, no sábado, desistira de consertá-la e ele mesmo recomendara a troca. A comunicação com a administração é feita apenas por texto WhatsApp, sem qualquer iniciativa para oferecer um bom serviço - como se estivessem fazendo um favor. Não havia interfone no apto – qualquer problema com o celular do hóspede, causaria falha de comunicação. Também, não havia dicas e nem orientações dos serviços disponíveis nas redondezas. A limpeza não é um primor e em razão de pequena marca de um sabonete colorido (laranja) na toalha, erradamente confundida com maquiagem, recebemos, já no aeroporto, mensagens da Norus, sem identificação pessoal, cobrando (?) por uma mancha de maquiagem na toalha, insistindo que “maquiagem não sai” – sem sequer terem tentado sua remoção com uma simples lavagem - Isso, só isso. Fica agora a dúvida sobre a qualidade da lavanderia usada. Minha mulher retoca maquiagem com lenço de papel tipo Kleenex, levados de casa e eu não uso maquiagem e nem protetor solar, até deveria, mas não uso. Uma marquinha de sabão colorido ao pousá-lo sobre a toalha. Não recusaríamos o ressarcimento de eventuais danos causados, se efetivamente causados, ainda mais de valores tão irrisórios. Ninguém sai de seu conforto de casa, numa época de restrições de pandemia, a custos elevados de hospedagem, câmbio e passagens aéreas para se aborrecer por coisas tão insignificantes. Ao contrário, esperávamos sim, que se desculpassem pelo tempo que perdemos para lidar com as más condições do apto oferecido e talvez até relevado o desconforto, mas ao contrário, recebemos uma comunicação desnecessária e deselegante. Santiago vale a visita sempre e oferece excelentes opções de hospedagem com melhores diárias e atendimento mais profissional.

Room and bathroom were clean and well provided, the beds were conmfortable and clean. Also, the Hotel has a great location. The breakfast was specially good and the staff was nice and professional. Recommended.

The hotel was fabulous and the deco was very stylish. We had a great room which was very spacious, comfy bed and lovely bathroom which had an excellent shower. The hotel had a rooftop restaurant and bar which was a lovely spot for drinks and dinner. Breakfast and the service were spot on too. The hotel is centrally located close to Santa Lucia hill which provides great views of the city. There is also a cool neighbourhood close by which has lots of fab places to eat and drink.

酒店有免費接送機，早餐不錯。房間寬敞，乾淨，服務貼心，友善，環境安靜，酒店院內有免費停車場，大堂有歐洲租車公司入住

This hotel is in a very good location being across the road from the Museo de Belles Arte. However, the rooms are so small and tight, one feels like living in a monk's cell. But this is a renovated house, so to maximize space, rooms are small. The ground floor rooms don't have much natural light. The people working at the hotel are very friendly. Breakfast is provided. From this hotel, you can get to the Cathedral and main square with several museums around the square within 15 to 20 minutes of casual walking.

This hotel lives up to its 5 star rating. I got walked up to my room and introduced to the layout and the staff had great knowledge of English. Beds were comfortable and room in good working order. There is a mall across the street which was convenient for taking care of some quick shopping trips. The hotel is in the De Hesa district of Santiago which is pretty, and also safe, though it is about 45-60min from the city center on public transit.

房間不大，在老城區，停車很難。早餐服務比較到位，是菜單點單