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Hotel Santo Domingo
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Embassy Suites by Hilton Santo Domingo

Embassy Suites by Hilton Santo Domingo

4.4/5104 Ulasan
On check in, we were told something was missing from the room and that the hotel was full and they didn’t know when more rooms would be available as they don’t know which will be clean, or even if there would be any rooms! Honestly the most absurd lie I’ve heard! Of course the hotel was not full and as a Hilton hotel surely there would be an itinerary of which rooms would be cleaned when! Ridiculous. We made a point of mentioning to the reception staff that we would like the room we had booked and paid for and would like to move as soon as our room was available. Nothing was arranged and we received zero communication from reception staff. Our room was directly above the 5th floor bar and on booking, we’d specifically requested for a quote room due to having a young child with us. The music was very loud and we could hear it in our room are into the night. This was mentioned a couple of times to reception staff, but again no improvements made. Very disappointed. A plus was that the breakfast staff were nice, and there was a good spread of food. We decided to check out a day early due to the poor service, and it was only on checking out that an alternative room magically appeared! Very convenient! Would not recommend to stay here to anyone! Avoid unless you want to be fobbed off!!!

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