Hotel di Fira, Santorini

This hotel was recommended to us by our travel agent in the UK. As we have never been to Greece and I’m incredibly disappointed and upset also out of pocket by €1500. They know my wife and I have 2 teenage children aged 15/17 The website stipulates captions say that this is a “suite” and has a living area. (See below) but our “suite” was actually just one room (visible in the pictures, but the caption is misleading!). The two extra beds are just a thin mattress placed in top of a stone plinth and the so called beds are in a L shape far too small for two teenagers. It’s just one square room with a double and these two mattresses. From the website: Superior Suite Traditionally decorated suite, up to 4 persons, spacious private terrace, a/c, LCD TV, satellite TV, mini fridge, shower amenities, kettle, living area, ideal for couples and families. The Executive Suite room has two exhaust fans - one the the shower and separately another in the toilet. When the lights with exhaust fans are switched on, the whole room stinks of sewerage. The bathroom doesn’t have a door at all, nor does the shower, it is very inconvenient for two and even worse for four. Also the door which access to the bathroom could not close correctly, not nice for people going in toilet and you can hear everything. The suite has bugs my wife’s legs had bites after sitting on the bed in the room while I was arguing with the owner. Not at all hygienic. There were no proper places to place four suitcases. The “suite” was extremely noisy as it’s in a main road on an incline so busses, scooters and quad bikes are roaring up the hill constantly. The website also stipulates there is a villa unit which I asked to upgrade to and was willing to pay but the owner said it doesn’t exist ! False advertising. The website showed a pool but the photos are misleading as the pool was tiny. Our entire experience was ruined due to the owners attitude. I complained about these issues first to the travel agent in the UK who told me to speak to the receptionist which we did, returning from town immediately. She was very kind. However the owner suddenly bowed up and reversed her decision to refund us about these issues, he flatly refused to refund me. He became very angry and argumentative, totally unprofessional and rude. He shouted at me and made no effort to help me find another hotel. I was so stressed and upset. (I’m 65 years old) We never checked in and called around to find another property for 4 nights and the owner kept my money over €1000 which I intend to take up with the travel agent who booked this property for me. What made matters worse was they the receptionist was very kind and told me and my wife before the owner arrived we would have to pay of one night and that the owner would refund the balance. He told me after that she has no authority: I quote from the owner’s FB messenger text to me: “The girl from the reception has no idea, I am the one who takes the decisions

Based on the other reviews, I think your mileage here may vary depending on which room you get. I do see that others who stayed in the same rooms (small, ground level, bedroom without door, only bathroom access through the second bedroom, etc.) also left poor reviews. The lodgings we had were sub par with old and broken furniture, extremely small and uncomfortable beds, external door which barely closed, and the constant overwhelming smell of sewage really made this a less than comfortable spot. There also is no TV if you care about that, but the wifi was excellent. There’s also zero view, which is a shame. Do not be swayed by the promise of a “hot tub.” It is an inflatable affair, and is not super clean. In addition, beware, there is a camera pointing right at it. The breakfast was good, but not a huge selling point for us. We ended up here as we booked rather last minute. Honestly, I really regret that, because considering the lack of comfort, lack of sleep because of the awful beds, the really horrid smell (I still think about that smell when I remember Santorini), and just the overall vibe of the place, it really detracted from the enjoyment of our vacation. In summary: The location is excellent, but the place is more than a little gross. In addition , the price wasn’t great for what we got. The moral of this story is book early, and look harder for better options.

We recently had the pleasure of staying at this hotel, and I can't express how delightful our experience was. From the moment I stepped in, I was greeted with warm smiles and genuine hospitality. Manolis and his team went above and beyond to make our stay comfortable and memorable. The room was immaculate, well-appointed, and incredibly cozy, providing a perfect retreat after a long day of exploring. The attention to detail was remarkable, and I truly appreciated the little touches that made me feel right at home.

It's in the city centre. Neat and clean rooms with all the amenities. Bathrobes. Nice and comfortable bed. Cable car is less than 5 minutes walk from the hotel. And scenic walk is next to Cable Car station. It's less than 7 minutes walk from central bus station where bus from the airport arrives. Many different island buses leave from this bus station. Man at the reception was very friendly and helpful. He (sorry, I forgot his name) shown on map important points to visit. In short, hotel is located near all the important attractions and restaurants too. Breakfast served in room and is not expensive

Suite mewah Athina memang cantik😍 . Suka pemandangan dari bilik, terutamanya sarapan pagi dengan pemandangan. Menikmati kolam renang umum dan bar kolam renang. Makanan yang disajikan di sini cukup menakjubkan. Kakitangan yang hebat yang berusaha keras untuk menjadikan penginapan selesa! Sangat mengesyorkan tempat untuk penginapan yang tidak dapat dilupakan.

I have spent a wonderful night here! The location is perfect, which is just 4 mins walk from the bus station. The room is clean and the view is amazing. The host is also very kind and nice:) highly recommend!

This is easily the worst hotel I have ever had the misfortune of coming across. I booked a room for myself, my mum and 3 year old daughter as I was working in Santorini for a week. I booked through *********** and turned up only to find the hotel completely closed. Our taxi driver kindly called a number on the door and a cleaner came to meet us to tell us that we couldn't stay there that night but if we took a 10 min walk (this turned out to be 15 with luggage and toddler on Santorini streets) we could stay at a different hotel for one night then come back to Lignos the following day. I asked if we could have a taxi arranged for us, they refused and told us to walk. She then just left leaving us no choice but to walk as our taxi from the airport had already left by then. We arrived at the other hotel which incidentally happens to be the ones where the photographs of the pool are taken from, Lignos doesn't have one and should not be advertising itself so. I told the manager I was extremely unhappy to be put in this position and asked if we could stay in the new hotel for the duration of our trip rather than moving the following day which due to work I would have been unable to do. I was told no and so asked to speak with the owner of the hotel who screamed at me down the phone and told me my only options were to accept the new ”deal” they were offering us, apparently we were very lucky to be offered a night in the other hotel, or to have a full refund. I then went to find an alternative hotel which I managed to do within an hour and then called the owner back to confirm I wanted to go ahead with the refund. She told me I couldn't have one electronically and that it had to go back on the card I paid with however she was in Athens and therefore unable to process it. I told her that online banking should be an option and that I wanted to have the refund immediately especially seeing as I had now paid for an alternative hotel. She refused to continue speaking to me and wanted to be put on the phone to the manager, bearing in mind she was screaming at me the entire time and I hadn't raised my voice this was also incredibly unprofessional and rude. The manager told me to come back in 3 days time and I would be given my refund then, I told her I wanted this agreement in writing and she pretended to email both me and my mum several times with the agreement. Neither of us got any of the emails and she told us that our emails must be down. Very convenient. She also said we were no longer entitled to a full refund as had been agreed but that we would have to still pay the *********** fees for some reason. This is a separate issue that I have tried to take up with them and am yet to resolve as their customer service is beyond a joke. I am only giving this hotel one star as I don't have the option to go any lower. I cannot believe that an establishment like this can get away with taking money for bookings they do not honour and then have the audacity to be rud

We are so happy with had the opportunity to meet our Hostess Arestides he was above and beyond exceptional. He was helpful and he was able to get our transportation to the airport the correct time. Also, any restaurant reservation he was able to take care that for us and suggested great restaurant by the area by calling the restaurant I making sure we get a table with a nice view. He was very nice explaining everything to us when we arrive to the hotel and show us all the highlights of the island the best beaches and places to go. We felt safe and happy everything we will go to the front desk, and he was there to assist us. I can't thank you enough for all you time and hospitality. we are so happy we stayed there. The staff were so friendly, the rooms were immaculate. It was so peaceful and safe. I loved our pool right outside of our room 101, and the breakfast was delicious. The hotel is not too far from the center to Fira by walk about 7 minutes. Thank you again Arestides and the entire Staff.

對這家酒店很滿意，性價比高，又續訂了一晚。酒店是懸崖酒店，可以坐在小遊泳池邊看海景。沿着懸崖邊的小路步行去Fira鎮大概15分鐘，一邊看海景，一邊看小鎮風景。租了輛車自駕，去伊亞小鎮看日落衹需25分鐘，去機場12分鐘。晚上睡覺很安靜。

Pemandangannya sangat cantik dan sarapan paginya sangat mewah. Bilik ini bersih dan kalis bunyi dengan baik. Lokasinya sangat mudah, tempat letak kereta juga mudah, dan anda boleh berjalan kaki ke hotel dengan cepat selepas turun dari kereta Anda tidak perlu membawa bagasi naik dan turun bukit banyak.