Atlantis Sanya

This is our second time stay at Atlantis, was truly memorable, especially for our children. The highlight of our experience was undoubtedly the magnificent water park, which offered endless fun and excitement for our little one. The various water slides and interactive play areas kept our child engaged and smiling throughout the day. Moreover, the opportunity to take photos with dolphins was a once-in-a-lifetime experience that our child cherishes. The dolphins were friendly and playful, making for a truly magical moment. The service provided by the staff at this hotel was exceptional. From the moment we arrived, we were greeted with warmth and sincerity by stuff Simran. She always eager to assist us with any needs or requests, and her smile and attentive service made us feel like valued guests. Overall, we would highly recommend this hotel to families with children. The water park, dolphin encounters, and exceptional service provided by the staff created an unforgettable experience for our entire family.

Aquarium and waterpark are amazing. Especially those slides in the waterpark are so exciting. We were glad that we chose Atlantis in Sanya as we had butler, Simran during our stay. She provided us with little gift and personalised service. We really appreciate her kind assistance.

Great Hotel, excellent for families with kids. Wonderful service from the English speaking butler Majeed Arif who organized anything we needed. 😍😍😍😍😍😍😍

The Atlantis Hotel in Sanya is a luxurious hotel with excellent facilities and a beautiful environment. The hotel offers a range of luxury amenities and services to ensure that every guest enjoys a unique and memorable stay. The hotel features multiple high-rise guest rooms and suites, each designed beautifully and equipped with modern amenities. The rooms include comfortable beds, spacious bathrooms, high-speed wireless internet, and flat-screen TVs. Additionally, the hotel offers a luxurious swimming pool area for guests to relax and enjoy in the hot weather. There are also multiple restaurants and bars within the hotel, offering a variety of cuisine and beverages for guests to enjoy. In terms of exclusive services for hotel guests, the hotel's attendant, Arif, provides attentive introductions to these services for each guest. He explains the details and usage of each service in great detail and patiently answers any questions guests may have. Arif also follows up on the guests' accommodation experience to ensure their needs are promptly met. He focuses on the guests' needs and strives to ensure they have a pleasant and comfortable stay. Overall, the Atlantis Hotel in Sanya is renowned for its excellent facilities, beautiful environment, and attentive service, providing every guest with a memorable stay experience.

Room was perfect for family with two kids. The butler (Dikshya Kunwar) was also very helpful and informative. Check-in process is smooth and swift. We were guided by Dikshya to our room and she gives us an overview of the facilities. There are two breakfast area offering wide spread of International cuisine. The place is spacious and the food are constantly replenish. The distance from hotel to beach and water park is just a short walk. The water park has few slides that suits children for all ages. Overall, a pleasant stay at Atlantis,Sanya. Thank you for hosting us.

The service was excellent, especially when it comes to helping old folks and young kids to enjoy their stay. There is this hotel staff, Simran, 欣然, who was extra caring. Thanks for making our stay memorable.

Cleaningless The hotel room initially toilet was not cleaned properly but subsequently house cleaning is great. They provide lots of complimentary drinks too. Service They assigned a butler Arif who is friendly devoted to his job and will message you daily whether require to do booking and offer discount. He gave me 4 pink dolphin as a gift despite not using his service, it will be great if he do check whether my kids is boy or girl. Both my boys don’t like it so we returned 2 dolphin with tips to him. Remember to do a positive feedback and screenshot to him immediately after your stay or he will keep pester you to do it right now. He is very hardworking. Concierge not willing to go extra mile to send us to railway station despite nearer than airport. For a 5-7 star hotel, the service is below par compared to the 3 star hotel stayed previously and the 5 star hotel after it. Service is very important and they left me uncomfortable and disappointment. I place it 2 star instead of 1 is that at least they did a birthday cake for my friend upon requesting earlier. Location The location is horrible to me as the dutyfree shopping mall nearby does not permit me to do any purchase as my outward bound flight is at Meilan instead of Phoenix airport which my country does not fly to. It worsen the shopping experience and the food nearby is a sky high rate. Waterpark The only plus point i would rate it great is for the aquaventure water park which is fun and included in the package. The staff is friendly and guide things well to ensure all is safe and secure. The aquarium is very small but still considered good, given its included in package Breakfast I dined twice in Saffron and it was horrible. Food is very oily, carbo food, place is big, messy and many duplication station. They stuffing hotel guess with carbo and food that is oily. There is no changes in food when i dine the 2nd time. Its worst than 3 star hotel. All 8 of us dislike the food, 2nd time i left in 10mins seeing still no changes. My boy only have 1 slice of bread. Had to spend money to dine elsewhere. Check out immediately early that day as there is no other place to dine early morning. I dined once in kaleidoscope which i find at least match standard of 4-5 star hotel. The food is much better, there is no duplication and at least have some protein food. Place is big but much more organised. So if you booked the hotel, i recommend you to dine here instead of Saffron. Overall i recommend the aquaventure park and low season stay as price is still acceptable. Not recommended for high season pricing as there is many better options. The rating is based on 5 star hotel expectation.

It was a great experience there,beautiful area, water park,aquarium and another parts all are great, staffs all helpful and freindly,assistant manager simran was very great, she helped us patiently and kindly.breakfast was great.