Mandarin Oriental, Sanya

第二次來文華，第一次來是在文華剛剛開業的時候，當時印象非常好，印象十分深刻，所以再次來到這裏，酒店的環境非常優美，景色絕對一流，酒店的設施儘管很多年下來了，泳池等依然保持很好，幾個泳池都非常漂亮，海邊及別墅區一帶的景色都非常美。酒店的服務總體很好，服務人員都很周到，尤其是電瓶車的帥哥服務積極主動，中餐廳倚洋的服務人員都非常好，另外，倚洋的套餐質量很不錯，石斑魚、紅燒的雞塊都很好吃；缺點：酒店的早餐還需要提高一些，主要是出品的食物有不少顯得十分粗糙，例如麪粉檔的湯汁，雖然有六種之多，但絕大部分都是非常潦草的質量；酒店的炒菜類，菜基本都是黑呼呼的；煎餅檔使用的炒土豆絲也是黑乎乎的，麪包很多都接近烤糊了，最主要是早餐缺少精緻感，沒有了精緻性就會降低了文華品牌價值，和麗思卡爾頓、柏悦、艾迪遜在早餐環節有非常明顯的差距，可以去參觀一下這幾家的早餐，這方面急需改進，我們一家人都還是很喜歡這家文華酒店的，希望酒店後面可以有良好發展

日落非常美，管家萬家郡周到又貼心，安排的房間正對大海，還帶一個小院子，下去幾步路就是鞦韆沙灘，自助燒烤餐廳看日落🌄是最佳地點，特別是知道我們飛機晚上才飛，管家幫我安排了延時退房和送機，值得再來的酒店！ 【精品酒店】 【精品酒店】

來過三次三亞，住過6家酒店，文華東方是目前為止住過最滿意的！環境最好，服務最好的酒店！超級喜歡！海也是在三亞看到過最最乾淨的！秒殺亞龍灣海棠灣。酒店裡可以浮潛、釣魚、帆船等等，項目超多，完全不需要出酒店了。這次住的是海風閣，風景超級無敵好，因為是蜜月旅行管家何玉婷小姐姐還貼心準備了房間佈置和歡迎小禮物，人也超級熱情，有什麼問題和需要預約項目都可以直接找她，超方便！這次來三亞定了兩間酒店，換酒店時老公不想走了，要不是第二家酒店退不了我倆就接着在這住了！老公強烈要求以後再來三亞哪也不去了，就住文華東方！哈哈哈哈哈😂

選了觀海軒2晚的套餐，很美的酒店，適合度假！套餐內包含了很豐盛的晚餐，在房間就可以看日落，還有專車送機服務，下次來還會考慮這家

嗯，很不錯，服務很好，管家服務也很貼心，遇到了一個超好的小姐姐高靜Mia～人美心善，酒店環境很棒，服務很棒，吃的東西也很合胃口，很貼心，非常喜歡，下次還會再來哈哈哈哈

🚗 交通：距離三亞鳳凰機場30分鐘內的車程，酒店貼心安排接機服務 🧹衞生 整個酒店園區清潔非常到位，道路也很潔凈，房間清潔更不在話下，清理很認真 🍃環境：位置處於軍管區旁，整個園區非常清靜，如果你想靜躺感受自然風光，這裡是非常不錯的選擇，個人認為酒店環境是三亞數一數二的 還要特別感謝酒店管家高靜Mia小姐姐的服務，非常貼心，人美心善喝水甜，各方面考慮都很周到，因為是陪媽媽過生日，還貼心為我們佈置房間

I recently went to Mandarin Oriental Sanya for about the holidays, and I am more than satisfied with all the amazing staff that served me throughout the entirety of my stay. I would like to personally thank Chloe and Dora who work at the Sunset Bar for their attentiveness and great service, along with the Grey from the restaurant 'Fresh' for his friendly demeanor and outstanding customer service. Thank you and I will definitely be returning to Mandarin Oriental Sanya!

Amazing spot, great food and ok room. As everything in Hainan it’s overly expensive and things are left behind without too much care, the private beach is superb.

Complaint Regarding My Stay at Mandarin Oriental Hotel Sanya I am writing to express my deep disappointment and dissatisfaction with my recent stay at the Mandarin Oriental Hotel in Sanya. As a loyal customer and someone who had been looking forward to this post-Covid family trip, I must say that my experience fell far below the expectations I had for your esteemed establishment. The series of incidents I encountered during my stay has left a lasting negative impression. Firstly, upon checking into my room, I discovered that the bath salt had been used, indicating a lack of attention to detail in the room's preparation. This immediately made me question the overall cleanliness and hygiene standards of the hotel. Secondly, I was appalled when my mother was almost hit by a golf cart while we were moving around in the hotel. The incident left us shaken and concerned for our safety. It is absolutely unacceptable that such a dangerous situation could occur within the hotel grounds, which should be a secure and protected environment for guests. Furthermore, I must address the lack of professionalism displayed by the manager on duty who approached me to apologize for the used bath salt. Not only did the manager fail to address the issue promptly, but they also referred to me by the wrong name, which demonstrated a disregard for customer service and basic attentiveness. This level of carelessness only served to exacerbate my disappointment. Even worse, when I reported my grievances of the bath salt to the hotel staff, they sent me two unwrapped cakes that appeared to be in a sorry state. The cakes were clearly an afterthought and lacked the quality and presentation one would expect from a renowned hotel such as Mandarin Oriental. This gesture not only failed to rectify the previous issues but also displayed a lack of consideration and effort. Additionally, the behavior of the concierge staff was highly unprofessional. Throughout my stay, they consistently neglected to greet to guests and instead indulged in playing with their phones. This type of behavior creates an unwelcoming and impersonal atmosphere, which is a stark contrast to the exceptional service one would expect from your establishment. Lastly, the incompetence of the butler assigned to my room was evident in their inability to navigate the hotel mini program on WeChat. Despite my repeated requests, the butler continuously sent me the wrong links, resulting in my inability to order food through the designated platform. Also, I asked the butler to book your spa hotel for me on my arrival in your hotel but did not get any response during my 3 days stay. This level of ineptitude further exemplifies the lack of proper training provided to the staff members. My family and I had been eagerly anticipating this trip, hoping to create cherished memories. Instead, our experience at the Mandarin Oriental Hotel Sanya was marred by a string of disappointments and subpar service. The incidents I have outlined make me question the internal staff training and overall commitment to providing a superior guest experience. I trust that as a reputable establishment, Mandarin Oriental Hotel Sanya will take immediate action to address these issues. I kindly request a thorough investigation into the matters raised and appropriate measures be implemented to ensure such incidents do not recur. Furthermore, I expect a sincere apology and a gesture of goodwill to compensate for the inconvenience and disappointment caused during my stay.