Ulasan Phoenix Waterside Gloria Resort Sanya

Building is huge, but no floor carpet in room. Dirty and old fashioned curtain. Even the wardrobes and other drawers are too old. Lake view is good. But all the glasses are too dirty. Lobbies are not safe for pedestrian, hazards exist. Being a Trip.com member we have been rewarded for "Late check out" but hotel administration totally denied to avail this reward, only until to pay additional charges. All concerned pictures also attached. Don't know, who is responsible for all of these, either Trip.com, to not provide complete details, OR the hotel itself? However, staff is cooperative

Air conditioning was a bit slow to work. Location convenient for train to airport.

Fantastic hotel! I heard it’s old, but they have very good maintenance. We enjoyed the location, which was a walk to some nearby restaurants. The pool was very nice to swim in as well.

I only stayed for one night. There are lot of options for breakfast. Quite an old hotel but not bad for the price.

Comfortable stay Balcony to hang washed clothing Clean and quite Will be back again!

Room was clean, look was amazing, close to metro/tram. We enjoyed our stay.

Nice hotel with good service, just a little old, may need refresh

The hotel is good value for money, the room was nice and spacious and is around a 20/25 minute walk to the beach, the pool is very nice and the staff are helpful.

The front desk staff and even the security guard were friendly, the room was very spacious, and the bathroom was clean. All in all, it was a pleasant experience staying in this hotel.

Anytime I am in sanya for a business trip this is one of my go to hotels I love how the guests are so lovely and kind fell bad I didn’t take pictures of the hotel but it’s definitely a 5 star

房間寬敞明亮 視野好 周邊配套齊全 服務也好 性價比非常高 設施：泳池乾淨 大 海棠灣免税店穿梭巴士-雙人:快 朋友推薦來的這家店, 整體效果超乎想象, 太滿意了這家店的服務態度真好, 環境也相當不錯, 還提供免費茶水呢 它的細節之處盡顯精緻, 服務體驗超乎預期, 品質出眾, 讓人十分滿意

房間大…走廊大…大廳大…典型老五星酒店… 服務也是中規中矩…，對面都是商業街，很多店鋪！應該可以去共享這些資源…！空着還要保養，太浪費了…，泳池 共享游泳培訓！感謝攜程！一直定到優惠酒店…

能不能把門修一修？隔壁關個門像放炮。房間挺乾淨，床還可以。但裝修老舊，電視屏幕還有裂紋。總之要不是離媽媽家近不會選在這。

前台人員業務精湛，手續辦理利落，問題應答精準，突發應對自如，盡顯專業高效風範。