Grand Hyatt Sanya Haitang Bay Resort and Spa

Grand Hyatt Sanya Haitang Bay Some few keys I’d like to pinpoint during my stay in this resort. We were staying for 5 nights, from June 1st to 8th. CLEANLINESS I’m very surprised with the cleanliness in the room and surrounding areas. Walking through the lobby, garden areas, pool areas and of course the room. You’ll be able to see gardeners, housekeepers, and cleaners doing everything to clean the their areas. This resort is spotless. Five stars for that. LOCATION Location is quite far from downtown but enough to go shopping around 68 market/mall. The hotel is connected to the mall where you can find and dine local restaurants. It is good when you’re trying to avoid the pricy meal at the resort. (Go local, get cheaper) And yes, location from the airport is about 35-45 minutes away. No traffic on the way. But try to avoid some local drivers who’s trying to give you a cheaper price to send you to the hotel. Always check the price on Didi or other app. When using those apps there will be no compromise. SERVICE Service. Well, overall it was great! Starting from reception, we were greeted during the arrival with the help of our luggage and stuff and guided us through the lobby. The receptionist attended us during check-in was very attentive and helpful (I didn’t get a chance to check her name). She was very helpful, and even gave us a tour through the map and sent us to the lift to our room. The young man and young lady at the housekeeping dept. was always ready to help us with what we needed in the room and prepared a honeymoon decoration in the room on the first day with complementary champagne and a fruit basket (Downside: some are telling to give them five stars) but I totally understand as it helps them as well. Restaurant staff are relatively friendly and helpful. Very welcoming when you coming for breakfast and guide us to our seats. BUT, you’ll need to come earlier than 9. Otherwise, you’ll be lining up outside the restaurant waiting for the vacant seat. AMENITIES Amenities are well cleaned and new. Showers and tub are quite new and well maintained. Other things in the resort are basically great. Swimming at the beach is on your own risk. No lifeguard assigned to watch as it is a public beach. Basically it’s not allowed to go swimming. Haitang bay resorts are all the same. If you’re looking for a resort where you can swim, you need to find somewhere else such as Yalong bay or Wuzhizhou Island. Overall stay was great. Just bear in mind, if you’re looking for a hotel or resort for fun this resort is not for you. But if you’re looking for a relaxation and calm holiday this resort is for you. There are only few entertainment and experience you can have in the resort such as live music during barbecue dinner at the Grand Cafe, dinner in the sky, and show outside the restaurant.

We went there for vacation. The family room that I booked was very large, 200 m2, sea view for a very raisonnable price. The guest assistant was available on Wechat. We were not contacted to know the needs. However, she tried her best to solve the issue that we had. The manager on duty called me for apologies. I can say the employees are very kind and polite. I enjoyed a lot tje stay there.

I came at low season in Sanya, the hotel is quiet, the room is spacious. Housekeeper Vicky is very attending and helpful, she helped arranging daily fruits and snacks as well as late check out. Highly recommended!

Very private and pleasant stay with Grand Hyatt. Well-maintained swimming pool especially with a little basketball hoop setting. Highlight of the stay is the incredibly professional and welcoming hospitality from manager Esther. Definitely worth another stay here next time.

Good hotel in very peaceful place.

First day check-in was a bit tough as I arrived early in the morning. Room was ready 2 PM. Room didn’t meet my “clean” expectation, so I had to ask for second round of cleaning. I understand it was busy weekend & so many guests to take care of. For this part, Manager Davidson Dong was very helpful! I got room cleaned around 7 PM and he helped me using the Club Lounge in the mean time. Because the trip is for my birthday, the hotel also provided birthday cake & the rose bed. Hotel gym was nice & spacious - but didn’t have smith machine. Beach seems like ‘not’ private exclusive beach - without sun bed - but public without lifeguard. I could fly a drone at the beach, but not in the garden of the hotel - for guest privacy reasons. Overall, it was an amazing experience here at Grand Hyatt. Thank you.