Ulasan HOTEL LiVEMAX PREMIUM Sapporo-Odorikouen

Jawapan daripada Pihak Penginapan: Thank you very much for staying at Hotel Livemax PREMIUM Sapporo Odori Park. We are delighted to read that you were satisfied with our attention to detail, from the room's furnishings and view to the quality of your sleep. Winter view from the balcony: We are honored that you described the view from the balcony as "beautiful." The quiet winter scenery, where Sapporo's daily life is alive and breathtaking, is a unique experience, unlike the glittering boulevards, and we believe it is a special pleasure unique to this time of year and this location. We hope you enjoyed a relaxing time, even in the cold winter weather. Carefully Selected Bedding: Our hotel is particular about the size of our beds and the quality of our mattresses, so that our guests can fully recover from the fatigue of their travels. We are relieved to hear that you found the bed "very comfortable," and that we were able to help you enjoy a good night's sleep. Convenient Location: Our hotel is also proud of its quiet location near Nishi 11-chome Subway Station. We will continue to strive to create a clean and comfortable space that will make our guests think, "I want to stay in this room again." Please come again in a different season to enjoy the view of Sapporo. All our staff look forward to welcoming you back. Manager, Hotel Livemax PREMIUM Sapporo Odori Park

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you so much for choosing to stay at Hotel Livemax PREMIUM Sapporo Odori Park and for sharing your five-star review! We are delighted to know that you were very satisfied with our location, room quality, surrounding environment, and onsen facilities. Regarding Location and Transportation: As you mentioned, our hotel is located in the heart of Sapporo, in a beautiful environment with extremely convenient transportation. As a pick-up and drop-off point for many Hokkaido day trip routes, it saves you travel hassle and makes your trip smoother, which we are very pleased about. Regarding Facilities and Services: Thank you for your recognition of our rooms and natural onsen. We hope our onsen will help you wash away the fatigue of your day during your fulfilling journey. Every perfect review you give is our greatest encouragement. We will continue to strive to provide you and every guest who travels from afar with a more comfortable and convenient accommodation experience. We sincerely look forward to your next visit and wish you a safe and pleasant journey in the future! Hotel Manager (Hotel Livemax PREMIUM Sapporo Odori Park)

Jawapan daripada Pihak Penginapan: Thank you for staying at Hotel Livemax PREMIUM Sapporo Odori Park. We sincerely apologize for the disappointment caused by our guests' unfortunate experience, particularly in terms of the room size, soundproofing, and the scale of our facilities. Regarding the room environment (size and soundproofing): We apologize for the inconvenience caused by the room size and soundproofing. While structural constraints make it difficult to make immediate major improvements, our staff will continue to discuss ways to minimize the feeling of oppression and noise, such as reviewing furniture placement and improving cleaning and patrol manners. Regarding the size of the natural hot spring: We apologize for the fact that the large public bath felt cramped. We will strive to provide a more relaxing environment, including by informing you in advance of congestion situations. Regarding the location and cleanliness: Thank you for your review of the hotel's convenient access to the Tanukikoji area. However, we take your rating of cleanliness as "average" seriously and have re-instructed our staff to pursue professional quality and thoroughly clean the facility. We have received your very serious words, "There will be no next time," and we will share them with all our staff. We will thoroughly review our services so that we can grow into a hotel that offers satisfactory cost performance. Thank you very much for your valuable feedback. Hotel Livemax PREMIUM Sapporo Odori Park Manager

Jawapan daripada Pihak Penginapan: Thank you for sharing your positive experience! We are delighted to hear that you found our concierge service friendly and our booking confirmation process convenient.We are always striving to provide a seamless and welcoming experience for all our guests, and your feedback confirms that our efforts are making a difference.We hope to have the pleasure of welcoming you back to Hotel Livemax PREMIUM Sapporo Odori Park on your next visit.

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you so much for choosing Hotel Livemax PREMIUM Sapporo Odori Park and for your warm and lovely review! We are truly honored and delighted to see you use so many "excellent" ratings to express your satisfaction. Regarding the Onsen and Sauna: We are delighted that you enjoyed our natural onsen (Noboribetsu Karurus Onsen) and sauna facilities. A hot bath and sauna are indeed the best way to unwind during your travels. As a "PREMIUM" hotel, we are committed to providing our guests with this high-quality relaxing experience. Regarding Self Check-in: As you mentioned, our hotel is equipped with a smart self-check-in system. This "check-in by yourself" method is designed to provide you with a faster and more private check-in process, reducing waiting time and allowing you to enter your room and relax immediately. Regarding Facilities and Services: Receiving your perfect 10/10 rating for facilities and toiletries is a huge encouragement to us. We will continue to strive to maintain this "excellent" standard and even do better. We look forward to your next visit and experiencing the charm of our hotel again! We wish you all the best and a pleasant trip! Hotel Manager, Hotel Livemax PREMIUM, Sapporo Odori Park

Jawapan daripada Pihak Penginapan: 尊敬的賓客：非常感謝您選擇入住 （Hotel Livemax PREMIUM Sapporo Odori Park），並分享您的寶貴意見。關於性價比與客房空間 感謝您對我們酒店性價比的認可。關於您提到的“雙床房入住三人”的情況，由於在原有空間內增加了床位，確實會使活動空間變得侷促，給您的住宿體驗帶來不便，我們深表歉意。如果您下次依然是三人同行，建議您可以嘗試預訂我們面積更大的房型，以獲得更舒適的體驗。關於冬季交通安全（深表關切） 得知您在前往酒店的路上不慎滑倒，我們全體員工都非常關心您的身體狀況。札幌的冬季路面因積雪和結冰非常濕滑，特別是拖着沉重的行李時平衡較難掌握。雖然酒店距離“西11丁目”地鐵站步行僅需幾分鐘，但在嚴冬時節，這段路程確實會顯得充滿挑戰。 温馨提示： 未來如果您在冬季再次到訪，建議您可以利用地下通道盡量靠近目的地出口，或在積雪嚴重時考慮短途打車，以確保安全。設施與環境 我們會繼續努力提升服務質量，並加強對酒店周邊路面狀況的關注，儘可能為賓客提供更安全、便利的引導。再次感謝您的反饋，這對於我們改進服務非常重要。希望您在北海道接下來的旅程中平安、愉快。真誠期待您的再次光臨。酒店經理 （Hotel Livemax PREMIUM Sapporo Odori Park）

Jawapan daripada Pihak Penginapan: Thank you very much for staying at Hotel Livemax Sapporo Odori Park. We sincerely appreciate your compliments regarding our staff and amenities. We also apologize for any inconvenience caused regarding tattoos. We will strive to improve so that everyone can have a comfortable stay. We look forward to welcoming you back to Hotel Livemax Sapporo Odori Park again at the next opportunity. We look forward to welcoming you back to Hotel Livemax Sapporo Odori Park.

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you so much for choosing to stay at Hotel Livemax PREMIUM Sapporo Odori Park and for taking the time to share your experience. We are honored to receive your full five-star review! Regarding Location and Transportation: As you can see, our hotel is conveniently located in the heart of Sapporo, next to the beautiful Odori Park. Whether shopping, dining, or visiting major attractions, our excellent location will save you a lot of travel time. Regarding Room Space: We are delighted to hear you commented that the rooms are spacious. As a "PREMIUM" hotel, we are committed to providing guests with more spacious and comfortable accommodations than typical business hotels. We hope this spaciousness will bring you a welcome respite from your busy journey. Excellent Facilities: In addition to the spacious rooms, the hotel also features a large public bath with natural hot spring water (Noboribetsu Karurus Onsen). We hope you also experienced the relaxation of the hot spring during your stay. We will continue to maintain high standards of cleanliness and service, striving to create a perfect accommodation experience for every guest. We sincerely look forward to seeing you again in Sapporo in the near future! We wish you a pleasant stay and a safe journey. Hotel Manager (Hotel Livemax PREMIUM Sapporo Odori Park)

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for providing your feedback regarding your stay. We are deeply saddened and concerned to hear that your experience at our hotel was the worst during your trip to Hokkaido. We sincerely apologize for failing to meet your expectations in every aspect, including service, cleanliness, and value for money.Addressing the Quality and Service Receiving a low score across all categories is a serious wake-up call for us. Whether it was the room condition or the hospitality of our staff, it is clear that we fell far short of the standards we aim to uphold. We are currently reviewing our daily operations and staff training to identify where we went wrong and to ensure such a disappointing experience is not repeated.Commitment to Improvement in 2026 We understand that during the busy February season, guests expect a level of service that justifies the cost. We regret that we did not provide "value for money" for you. We take your words to heart and are committed to making significant improvements to our cleanliness and overall service quality.While we understand that we may have lost your trust, your honest feedback is vital for our growth. We will strive to transform our hotel into a place that can truly represent the hospitality of Hokkaido in the future.Sincerely, General Manager Hotel Livemax PREMIUM Sapporo Odori Koen

Jawapan daripada Pihak Penginapan: この度は、ホテルリブマックスPREMIUM札幌大通公園にご宿泊いただき、誠にありがとうございます。「とても良い」との評価をいただき、特に立地の利便性や設備・アメニティにおいて最高得点を頂戴しましたこと、心より嬉しく存じます。客室の広さについて ご家族3〜4名様でのご滞在において、お部屋が非常に手狭（cramp）に感じられたとのこと、ご不便をおかけいたしました。当ホテルの客室は、機能性を重視したコンパクトな設計となっておりますため、多人数でのご利用や大きなお荷物がある場合には、どうしても窮屈さを感じさせてしまうことがございます。サービスについて サービスの項目につきましても、頂戴した評価を真摯に受け止め、すべてのお客様に「10点」をいただけるような温かいおもてなしを目指し、スタッフの教育に力を入れてまいります。「その他はすべてOK」とのお言葉に甘えることなく、限られたスペースの中でも最大限快適にお過ごしいただけるよう、清潔感とサービスの向上に努めてまいる所存です。また札幌へお越しの機会がございましたら、ぜひ当ホテルをご検討くださいませ。この度は、誠にありがとうございました。ホテルリブマックスPREMIUM札幌大通公園 支配人

Jawapan daripada Pihak Penginapan: Thank you very much for staying at Hotel Livemax PREMIUM Sapporo Odori Park. We are truly grateful for your extremely high rating of "9.5 Excellent." We are especially honored to receive perfect scores for cleanliness, the hotel's surroundings, and service. We also thank you for your valuable feedback regarding the use of our large public bath. We regret to inform you that, in order to ensure the comfort of other guests, we do not allow guests with tattoos to enter our large public bath. We ask for your understanding that this is in accordance with the general rules for public baths in Japan. We sincerely apologize if we were not able to provide sufficient advance notice regarding this matter. We apologize for any inconvenience caused, but we take your feedback seriously and will strive to improve our service so that we can be a hotel that satisfies all our guests. Thank you very much for your time. Hotel Livemax PREMIUM Sapporo Odori Park Manager

Jawapan daripada Pihak Penginapan: "Thank you very much for using our hotel. We are very happy that you had a comfortable stay. All our staff look forward to welcoming you again. Hotel Livemax Sapporo Odori Park Front Desk"