Pengguna Tetamu
31 Januari 2023
My Dad asked me to write a review for his stay he spent with my Mam for a wedding. He doesn’t have trip advisor so I am writing this for him. The hotel, food and area were brilliant. The trio ad a whole was fantastic as we were staying for a wedding. Unfortunately this stay was ruined due to the hotel and *********** letting us down. Due to a mistake *********** made, we ended up with 2 rooms instead of 1, of which we did not know about until after our stay when the hotel contacted us. No one at the hotel mentioned an additional room even though we were at the reception 3 times during our stay. Upon gathering this information we contacted the hotel to be met with “well you should be more careful” and to “blame whoever booked it”. All be it they didn’t charge us full price for the extra room, it’s not the point. I understand that the hotel has lost out on a night stay however It was not our fault that *********** booked 2 rooms and only sent us information/confirmation for the 1 intended room. When trying to contact ***********, I was hung up on 3 times after speaking to an agent, explaining our situation, and being completely ignored. Unfortunately, what would have been a lovely stay has turned into a nightmare and no help was given. After trying and trying to get the situation across to both the hotel and ***********, we have ended up losing money for someone else’s mistake. We would have loved to return to this hotel however the whole experience has been tarnished due to lack of understanding and help from both the hotel and ***********.
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