Hotel berhampiran Chocolate Land, Seogwipo-si

This is a great exprience for us for the enrtire stay. From the welcome to the room tour, your staff were so helpful. Facilicties and training for your team is excellent, demonstrate a good teamwork. I especially thanks Mr. Taehee, and the reception on 26 -27 May 2023. They help me find and confirm my lost bag and follow up the delivery of the bags via long haul call .They know I don't understand Korean and be my translator until the car arrived airport, which is my last chance to pick up for my further trip. I was so lucky to meet all of you and wish Bayhill Pool and Villa be the top choice in JEJU.

Room are clean and modern. Lots of privacy Due to it is Service Apartment style, 1- you need to sort out your trash and bring it to the bin ( Fine will be imposed if is not sorted or clear out ) 2- you need to wash up your dish and put in back in cupboard before you check out. You need to go over to Marriott hotel if you wanna swim.....not within the compound. There are free parking lot, open and spacious, so if you drive in Jeju is great. Shin Hwa Marriot ****** and hotel is a 3-5 min drive away. Shopping and bowling arcade with lots of eatery in the mall area.

The staff are friendly and professional when we need assistance. The room is very clean and bright, comfortable bed and pillows! Convenient locate to restaurants 、shops, waterpark(was good but towels not provided, bring your own or purchase at entry) and theme park (quite small). Free parking and Wi-Fi provided. BUT when the China and Taiwan tours arrived the vibe changed to feeling like we were immersed in a tour hotel in China. Housekeeping found it a challenge to replenish our amenities after the influx of the groups it seems they must have been overworked or understaffed - forgetting to replace old towels and remove our garbage and 3 consecutive days it happened during what was a 8 night booking we checked out early and went elsewhere the last 2 nights. The tours groups seemed to be most interested in the ****** in the Marriott. Of the 3 properties, this was the most peaceful - Shinhwa Hotel is STRICTLY for families with young kids in my opinion, Marriott not worth the extra (they include the pool $ in the price but if you don't swim or weather not good you have paid for it OR unless you want Marriott Points or interested in the ****** right below you and a lot of adult guests roaming around at late hours. We had the connecting room deal (KLOOK or Hotel direct booking only deal) - very good value.

The extraordinary services of the hotel staff are unforgettable. I must specially thank you the Receptionist ”Elin”. She is very attentive and understands what I need promptly. She quickly makes thoughtful arrangements for me during check in. This allowed my wife and I to recover and enjoy the entire trip.

This was my second visit and I might try next year as well if I come to Jeju island again. Food is great for the price. Lovrd the breakfast. As a platinum member, my family was expecting to be upgraded greatly because one of the opening members of this hotel dearly dearly asked to visit here again. She was a model of the advertisement on TV screen of the front desk. My husband and I were a bit doubting with our first stays. My coffee had some bvlgari soap taste and smell from nespresso machine I used. Their bathroom amenities are Bvlgari. I was very unpleasant if they washed the cups roughly by using in room handwash or so. And we had brand new hotel’s Smell issues in the room. I had a terrible headache and allergies with sneezing. When I requested to have some sprays to get rid of the smell , they got me some sprays and air purifier. It didn’t solve much but we enjoyed the sightseeing and nice food selections in the hotel. The room manager sent us nice dessets From the lounge or breakfast buffet desserts to apologize about coffee taste incident. At least, we were grateful to see some gestures of apologies. and we weren’t upgraded our room last time for 5 days in spite of off season. They said the rooms were full but I had been read Of reviews that those who just arrived at the hotel while we were staying. They seemed to have been upgraded. Their tiers weren’t higher than my status all the time. Those lies the front desk workers told us made us upset a bit. I wouldn’t honestly stay here by paying the full prices that they marked. I think Jeju has a lot more of better options with hotel services and its locations to offer. This hotel Was over priced back then and still now. It is even not worth of points of 55,000 Points a night if you don’t get any breakfast for free. There are more options with better professonal options like Sh@@l hotel and many others. I would only stay here when the restaurants wuality and prices arr nice as now and we get all the tier benifits. This time, they just ignored promised not to disapoint my family if we visiy again around June. They dearly promised to upgrade to one of the Suites if we camr back. We thought it couldn’t be trusted but we wanted to trust the words. It was simply ignored many times again and I was also reading the live reviews on Korean traveler’s Blogs and web groups bragging about their Suites that they got upgraded for free during the same periods of stay as us. Theirs was shorter. We wanted and asked even for a day if we could. And they said, everyone was staying as long as us and it is fully occupied. I didn’t understand why the hotel had to lie to us about it. Anyways, we didn’t pay for the Suites - the upgraded luck wasn’t there and can’t be complaint of it. But we were disappointed with the way of their treatment with lies or not so much accommodation.

Saya membuat tempahan dalam keadaan kecemasan. Saya tinggal dengan selesa untuk satu hari pada harga yang rendah. Ia seolah-olah telah diubah suai, tetapi bau hapak tidak dapat ditanggung walaupun hanya satu hari (perempuan) Dulang di atas meja adalah seperti yang akan diletakkan di sebuah rumah penginapan, dengan jejak masa berlalu. Walau bagaimanapun, dengan hanya 35,000 won, tempat letak kereta dan kebersihan bilik mandi melebihi jangkaan.

Nice hotel in a great location. Room was big and clean, nice bathroom and very comfortable beds. View from our room wasn’t a feature - for our room type it was random what you got as a view, I would recommend the hotel charges slightly more for ocean view rooms so customers can pick that. Unfortunately the pool was closed for scheduled cleaning on our one full day there, so recommend contacting hotel or scouring the fine print for pool closed dates. We did use the pool the afternoon we arrived and it was very nice.

We stayed for 3 days and overall pleasant stay. Will stay again if visit the Seogwipo area. Hotel entrance is small and we almost missed it when drove through the first time. Convenient location. Olle market is within walking distance. It is not far from Cheonjiyeon Waterfall and Oedolgae rock with 10-15 mins drive. Hotel room is clean and quiet. Staff are friendly and some can speak reasonable English. We booked for standard twin room and the hotel gave us free upgrade to deluxe twin. The only drawback is the air conditioner in the room is a little noisy and the wash basin is outside the washroom.

I got in around midnight but there was a very easy and convenient check in kiosk, which I had never seen before in any hotel. The room was clean with great smelling toiletries and a very cozy bed, it also had a great view. There is a 7/11 connected to the hotel which stays open until midnight and it’s also walking distance from a big market. I would recommend this hotel and be glad to stay again.

The hotel is located close to the port. Our balcony had an amazing view overlooking that port. The hotel is located in a super quite neighborhood, but at the same time it's easy to find cafes and restaurants to eat out. 7/11 shop with atm in in just around the corner. Can't say anything about jacuzzi, because they were not working at the moment we visited.