Hill House Myeongdong

Worst Hotel I've ever stayed in Seoul..... Please read this carefully before you book this hotel! First and foremost, the room is not clean nor well maintained.... Cup and basin in the washroom is unclean, floor is dirty, I highly doubt the hygiene level of this room.... More, the room has a very strong smell of vapes which is not pleasant at all. I raised this and requested another room, for the first night, they said the hotel is full so they can't arrange for us. Thereafter, no one ever followed up on our case anymore and the receptionist was not polite at all.... I requested for help via trip.com but the hotel refused our request for early check out and refund, we were really desperate and uncomfortable to stay in this room. I was surprised also to see the hotel lobby is like a refugee camp... For the two nights that I stayed, I see people sleeping, lying on the sofa at the lobby. I even see their luggage here, one of the lady is having her facial mask on..... How can I feel safe staying in this hotel when I see this, not to mention the hygiene problems. I even see cockroaches... Smokes/vapes - I thought it's just my misfortune to smell this in my room but I later notice cigarette is everywhere in the hotel and no one is cleaning this up..... Room amenities - all facilities within the room has been poorly maintained, for the glass-door at the bathroom for example, I failed closing the door and I would avoid pushing it hard, it seems to me the glass will fall off easily. What's worse?! It is NOT CHEAP AT ALL!

Everything is good ,convenient location , easy to get train and bus

The hotel is extremely dirty and poorly managed.The hotel seriously needs to evaluate options for improving general cleanliness. No one clean up our room throughout six days stay. Another best part is, the air-conditioning not working and it so noisy. I had informed the front desk Manager fix it two days ago but he just ignored my request. I asked for refund for one night when I checked and he refused. I seriously not recommend anyone stay in this poor service hotel.

Hotel was ok, clean and good size room. Location very close to Seoul tower cable car. Plenty of shops and places to eat close by.

Everything was fine, except for the power plugs which were too worn off, it was extremely difficult to charge our phones.

The room was not ready despite us arriving a few hours than the supposed check in time, no compensation was afforded to us, very dissapointing.