We arrived at 2.05PM as they said check in after 2PM, we waited for about 40-45 minutes as they said they are still cleaning the room, I believe that should be done before we reach there right? Staff weren't exactly rude but it seemed like they were forced to sit there, no emotion, there was one guy and one lady, when I stand in front of the counter they don't even look at you. I don't expect 100% VIP treatment but a simple sorry and thank you would have been good and it feels like if I said anything or questioned him then it would have ended in an altercation. The Lobby water filter didn't fill my bottle, it stopped after a few splashes. WiFi was 8/10 as it did flicker from time to time. Room was ok and spacious, Bathroom was ok but the heater was not consistent. During check in, I overheard both of the receptionists talking, ”Eh tilam bilik XXX basah la” ”Rasanya kencing kot”. ”The Mattress in room xxx seems to be wet, I bet it's urine”. It could have been my room but if it was they did a good job in covering it up. Parking might be a problem, we were lucky it was public holiday so no saman issues but yeah we parked near the TNB building on the hill and later towards the end of the shop lot as there is no parking. They said free parking in the website but I saw a sign saying you need to buy a coupon. During Agoda booking, it stated free parking. Though it did not affect us as we could park. It's in front of the main-road, there are a few Indian restaurants few minutes away. I would say not bad but not fantastic. Key Feedback 1. Parking issues need to be cleared on the website, will be hard during weekdays 2. WiFi was okay but can be improved. 3. Staff could learn some front desk customer service ethics. I did receive some negative feedback regarding this Hotel from a local who used to deal with Hotels in this area but it was not as bad as what he told me, So we are lucky. Not recommended for Family.
Sangat Baik
631 Ulasan