Hotel Dengan bar di Sao Paulo State, Brazil

STANDARD OF IBIS FACILITIES ALREADY FREQUENT BY ME IN BRAZIL, OK. CHARGED PARKING IS ABSURD: VALVES WITHOUT EDUCATION, WITHOUT INFORMATION, WITHOUT WILL, ETC.

I stayed at Wyndham São Paulo Ibirapuera Convention Plaza Hotel twice during my trip (April 3–8 and April 10–11), and overall, this was a very mixed experience. I’m an international traveller so I would say I have my fair share of seeing all sides to a hotel. To be a 4 star hotel and to charge premium rates, I would expect certain things. Let’s start with the positive to the hotel - The location is excellent. From the hotel across there is a shopping mall, which makes it extremely convenient for food, shopping, and daily necessities. • Cleanliness is generally acceptable. Aside from one incident, (on my first night, I found red stain marks which looks like lipstick on my sheets, took a photo and alerted receptionist the next morning for a change of sheets. • Room size is spacious and comfortable. I stayed in the “ superior room” and the junior suite. The issues (and they are significant): 1. Misleading room expectations The room I received looked noticeably older and more worn than the photos online. Doors, bathroom condition, and overall finishing did not match what was advertised. It felt misleading. This hotel definitely need a glow up. 2. Poor service & lack of flexibility Service was the biggest disappointment. • Staff were generally not proactive or solution-oriented. • I made a booking error via Trip.com and tried to adjust the dates. Both the platform and hotel refused to help or offer alternatives. • Even a simple late check-out request (which I informed them about in advance and was willing to pay for) was declined without much effort to accommodate. I wasn’t also asking for hours just a mere 2 hours so that I can go to the city to pick up some stuff before my long haul 32hours flight. 4. Billing inconsistencies – check your charges carefully • I was initially charged for 2 minibar items when I only consumed 1. I manage to catch this on time before paying for it. • Laundry count was incorrect (11 pieces sent, billed for 12). Receipts and explanations were unclear, and I’m still not fully confident everything was billed correctly. 5. Missing basic amenities (unexpected for this level) • No iron or ironing board available • No kettle / hot water in the room • No complimentary drinking water • Everything must be purchased separately 6. Language barrier for international guests Not all staff speak English, which can make communication difficult if you’re not Portuguese-speaking. Overall verdict: This hotel is convenient but not service-oriented. If you are Brazilian or familiar with local expectations, you may find it acceptable. But as an international traveler, the experience falls short—especially in service, transparency, and attention to detail. Would I return? Probably not, unless location is the only priority.

I love this hotel. The highlight is the staff, always friendly and welcoming. In addition to being delicious, the breakfast was accompanied by a sensational pianist (Léo Ramos). The size and comfort of the room is another difference. Additionally, hotels use olfactory marketing, taking advantage of aromas that can be smelled before entering the hotel lounge.

This five-star hotel is located in the relatively safe Vila Olimpia area. The hotel is generally new, and the front desk has an artistic, gallery-like design. The rooms have a modern and minimalist style. I was surprised that a five-star hotel didn't even provide slippers, toothpaste, or toothbrushes. However, the complimentary first round of the mini-bar was a nice touch. The ground floor features a combined Italian restaurant and bar, so you can dine there if you don't feel like going out in the evening. There's a chef at breakfast who makes omelets and toasts, and he speaks a little Chinese. He was super enthusiastic with his recommendations every day. The hotel's spa environment is excellent, and the prices are reasonable, though you need to book in advance. I was also pleasantly surprised that they readily agreed to my request for a late checkout until 1 PM. That was unexpected. Overall, the location is very convenient, the service is excellent, and it caters to all your dining, drinking, and relaxation needs. It's a very reassuring choice for business travelers who don't want any hassle. (It would be perfect if they provided slippers, toothpaste, and toothbrushes.)

Disappointing stay—lack of basic amenities and very poor service. While the room itself was clean, the overall experience was far from satisfactory for the price. First of all, there were absolutely no basic amenities provided—not even a single bottle of complimentary water or indoor slippers. Is this standard Brazilian hotel culture? Even so, it's hard to justify. To make matters worse, the service was frustrating. Despite checkout time being officially set at 12:00 PM, the front desk started calling our room at 10:00 AM to wake us up. Shortly after, at 10:30 AM, the housekeeping staff knocked on the door and woke us up again. Clean rooms are great, but the terrible service and lack of basic hospitality made this a very disappointing stay. Definitely not worth the price.

I recently had the pleasure of staying at Hyatt Place São José do Rio Preto, and the experience was truly outstanding. The hotel's location is unbeatable, situated adjacent to the Iguatemi São José do Rio Preto shopping mall, providing easy access to a variety of shops and dining options. The room was spacious, impeccably clean, and equipped with modern amenities. The bed was exceptionally comfortable, ensuring a restful night's sleep. The air conditioning system worked flawlessly, which was essential given the warm climate. Breakfast each morning was a delightful experience, offering a diverse selection of fresh fruits, pastries, and local specialties. The staff were consistently friendly and attentive, making me feel welcomed throughout my stay. The hotel's facilities, including the rooftop swimming pool and fitness center, were well-maintained and provided excellent opportunities for relaxation and exercise. Additionally, the free on-site parking was a convenient perk. One minor drawback was that the parking area could become a bit crowded during peak hours, but this did not significantly impact my overall experience. In conclusion, Hyatt Place São José do Rio Preto offers exceptional comfort, top-notch amenities, and a prime location. I highly recommend this hotel to anyone visiting the area.

O hotel é bem localizado com excelentes acomodações e um café da manhã sensacional . Atendimento ágil e eficiente.

Liked: • wonderful front desk personel , restaurant staff, waiters/waitresses, baggage handlers, super helpful! • excellent bed, shower, sheets, towels. • great breakfast buffet. Dislike: • the bathroom sink needs a better aerator on the faucet to control the flow so that it doesn’t spray outside of the sink. • the water in the pool didn’t seem to be constantly filtered. There were small debris and bugs on top.

The room was a decent size, not too big, not too small, and fairly clean, though it had a slight odor. The restaurant was quite large, and the breakfast offered a good variety, including some local specialties. While it doesn't quite meet a 4-star standard back home, overall, it's decent value for money.

The overall experience of the hotel is good, the health is good, the room is clean and tidy, the infrastructure is complete and the use is normal. The location is convenient to travel, the service attitude is warm and thoughtful, and the check-in and check-out efficiency is high. Sound insulation and bedding are more comfortable, the price is moderate, and there is no obvious slot. All aspects of performance are quite satisfactory, to meet the needs of travel and accommodation, overall satisfaction, it is recommended.