Hotel berhampiran Monumento a los Alfareros y Ceramistas, Sevilla

We arrived during a rain storm and could not access the parking space in front of the hotel as there were two busses and a police van occupying the space. We later learned that the busses belonged to an Italian soccer team that was staying at the hotel and that was given priority over all other, less important, guests. Since we could not stop in front of the hotel and had no idea where to go, we were forced to drive around the block in heavy rain and traffic. We eventually found our way to the enormous underground parking garage, which serves as the parking garage for a mall, offices, conference center and the hotel. The garage was poorly marked and we could not find the the right elevator/exit for the hotel. After exiting at the wrong place and getting soaked from the rain, we eventually found the entrance to the hotel, which was on the opposite side. A porter was sent to accompany us back to the parking garage to show us the way. The porter told us that this is an everyday occurrence when guests get lost in the parking garage or take the wrong elevators due to poor signage. When we expressed our grievances to the reception staff, they argued and told us that there were signs. Later that night, we called the reception desk asking for two wine glasses and a cork screw since there were none in the room. The receptionist informed us that it will be an extra charge to bring wine glasses and a cork screw to our room, but that we could get them from the restaurant on the 35th floor if we went to pick them up. My husband asked whether he had to bring the bottle to the restaurant to open and the receptionist said that was not necessary. When my husband went up to the restaurant and asked for the cork screw, they told him they could not give it to him as it was very expensive and they needed it. As a result, my husband had to return to the room and bring the wine bottle to the restaurant. Prior to our arrival, my husband sent an email to the hotel requesting certain information, but did not receive a response. When we asked the reception staff why there was no response to our email, they told us that we sent it to an email box that does not go to them. The next day it became clear to us that they had full access to the mail box since they asked us if we were still interested in the booking we requested in our email. In addition to the poor service, the room decor and furniture looked cheap and the shower and WC were very small. Although we booked the hotel for two nights, we decided to leave the next day. Upon departure, we called for help with our luggage, but there was no answer so we did not get any help. This is the worst five star hotel experience we ever had and the first and last time we will ever stay at a Eurostar hotel.

Hotel que reserve por las buenas reseñas, pero realmente no se hace gala de un 4 estrellas. La habitacion que me toco en el primer piso hacia mucho ruido el AC. Era un triple para uso individual, las camas eran pequeñas. El hotel estaba a tope y probablemente no me toco una buena habitacion. El hotel esta bien ubicado si estas de paso y cerca de la carretera norte de circunvalacion. De la zona ”bonita” esta muy alejado. La habitacion no estaba del todo limpia y la ducha tenia muy poco caudal de agua. Pero es mas que suficiente para una noche, pero el precio de 130 euros, es una exageracion para este tipo de hotel

Muy buen hostel, nuevo y muy bien situado entre la zona de ocio nocturno, el centro histórico y la estación de autobuses. Muy limpio, la cama es cómoda y tiene el baño en la habitación, las recepcionistas son muy simpáticas. Lo recomiendo

Exceptional location, with the metro stop practically on their doorstep. Large, clean room and a very friendly, and helpful service.

入住體驗非常好，所有的工作人員都很nice，幫忙打印登機牌，主動幫忙叫車，而且響應速度很快，沒有西班牙的“懶散感”，對比馬德里的onlyyou，這家真的讓人很驚喜！ 酒店裝修很不錯，房間大小合適，也非常乾淨 一樓的餐廳味道還可以，照着Google map上的推薦點就行，不踩雷，但不要點rice了，非常非常鹹 總結來説，如果再來塞維利亞，我會再次入住！

Fantastic hotel in a good location just 10 minutes walk from the main train station, around 30 mins from the airport on the bus and a 15 minute walk away from the cathedral. The room was clean, spacious and modern with the shower in particular being fantastic. The pool area is great with some nice views of the city. All the staff we came across were great and as we both arrived early and left late they kept our bags secure so we could explore the wonderful city of Seville. Great place to base yourself and enjoy on of the best cities we have been too!

I stayed in the Hotel Virgen de los Reyes for one night while visiting for a football match taking place at the Estadio Ramon Sanchez-Pizjuan. For this trip the hotel was perfect, I got a bus from the airport to the Santa Justa Train station which was about a five minute walk from the hotel. It was also literally a few minutes walking distance to the stadium which was ideal. The room itself was better than I expected for the price, everything was well maintained with TV, fridge and great air-conditioning, although the floor did seem a little dirty. I didn't see much of the hotels facilities as I literally popped in and out a few times, but the reception was welcoming and a nice place to be whilst waiting for the rain to clear. The hotel staff were very accommodating, even giving a umbrella when I was leave due to the torrential rain. For the price and location of the hotel, I doubt there is much better for what I needed. Will definitely consider if I return for another match.

La ubicación muy céntrica, el personal muy amable, la habitación amplia limpia y muy bien, no tienen restaurante para comer pero disponen de una zona con café, infusiones agua, zumos, cereales y fruta totalmente gratuito durante todo el día y la noche

Stayed for 5 nights for a work trip, arrived and all looked well. Reception staff friendly facilities looked good then told bar and restaurant closed til 8.30pm, tried food 1st night and limited very limited menu. Sent food back as undercooked and then recorded meal tasteless and no effort into making it look or taste good. Spoke with management about limited menu and got no where. Refused food bill as we didn't eat 2nd attempt due to above. Breakfast buffet was poor, limited choices and most things cold, guessing no chef currently. Recommend a short walk to some Spanish bars nearby for tapas, drinks etc. Plus side friendly staff but management may need to look at improving the catering as stated in the facilities is bar and restaurant but due to lack of opening hours and also menu I don't think this meets what people expect. Others were certainly disappointed with catering evening and breakfast. Would only recommend this if needing somewhere close to airport to get your head down before or after a flight before moving on