Hotel Kolam air panas di Sevilla

It’s perfect! The location is good and receptionist is nice. The only one thing inconvenient which is no minimart or supermarket nearby.(but still can walk to,if you willing to walk about 12mins)

We arrived during a rain storm and could not access the parking space in front of the hotel as there were two busses and a police van occupying the space. We later learned that the busses belonged to an Italian soccer team that was staying at the hotel and that was given priority over all other, less important, guests. Since we could not stop in front of the hotel and had no idea where to go, we were forced to drive around the block in heavy rain and traffic. We eventually found our way to the enormous underground parking garage, which serves as the parking garage for a mall, offices, conference center and the hotel. The garage was poorly marked and we could not find the the right elevator/exit for the hotel. After exiting at the wrong place and getting soaked from the rain, we eventually found the entrance to the hotel, which was on the opposite side. A porter was sent to accompany us back to the parking garage to show us the way. The porter told us that this is an everyday occurrence when guests get lost in the parking garage or take the wrong elevators due to poor signage. When we expressed our grievances to the reception staff, they argued and told us that there were signs. Later that night, we called the reception desk asking for two wine glasses and a cork screw since there were none in the room. The receptionist informed us that it will be an extra charge to bring wine glasses and a cork screw to our room, but that we could get them from the restaurant on the 35th floor if we went to pick them up. My husband asked whether he had to bring the bottle to the restaurant to open and the receptionist said that was not necessary. When my husband went up to the restaurant and asked for the cork screw, they told him they could not give it to him as it was very expensive and they needed it. As a result, my husband had to return to the room and bring the wine bottle to the restaurant. Prior to our arrival, my husband sent an email to the hotel requesting certain information, but did not receive a response. When we asked the reception staff why there was no response to our email, they told us that we sent it to an email box that does not go to them. The next day it became clear to us that they had full access to the mail box since they asked us if we were still interested in the booking we requested in our email. In addition to the poor service, the room decor and furniture looked cheap and the shower and WC were very small. Although we booked the hotel for two nights, we decided to leave the next day. Upon departure, we called for help with our luggage, but there was no answer so we did not get any help. This is the worst five star hotel experience we ever had and the first and last time we will ever stay at a Eurostar hotel.

Deuxième séjours à là juderia tout s’est très bien passé comme d’habitude, personnels au top, souriants, accueillants. Les chambres sont superbes, l’hôtel bcp de Charmes, décors magnifiques.

Great location decent hotel but room for improvement. The location is excellent right beside and almost on top of the cathedral. It is quite boutique and small but with many “attachments”. The rooftop bar which is really two bars is a major draw for guests and non residents alike. It is has a separate gelato bar, a restaurant “al lado” and a tapas bar next door all of which are good. There is a second residents bar (the corner bar) on the ground floor of the hotel and a dedicated small rooftop bar with pool (really a lap pool) for residents only. So it has lots of stuff. The rooms are decent and well appointed if a little quirky and the beds very comfortable. Some rooms have their own terraces. The breakfasts are very good and overall the staff are friendly and attentive. So that all sounds great and it is. So where’s my issue. Well I think it’s down to there being enough staff. When the rooftop bars are in full swing getting staff to come to the residents rooftop bar is tricky and slow and given the popularity of the open rooftop bars it’s often crowded there should residents wish to use these bars. Oddly enough on one wet day when the rooftop bars were closed one would have thought the inside corner bar would be manned for residents as an alternative, but no!!. This may be down to a too tight management of resources but in a five star hotel there should be staff sufficient to keep all facilities open (bar weather closures). The second issue is the noise in rooms near the rooftop bars. The insulation is insufficient and as the music is loud and thumping it is too penetrative. My advice to the hotel is the bring the volume down (which is too loud in the bars themselves to the extent that it’s hard to talk). In my opinion,You could still keep the vibe without the music being quite so loud. This would solve the communication issue in bar and also the irritated residents who can’t sleep.