As part of a family vacation in Spain, we recently stayed at the Mercer Hotel in Seville, and it was absolutely fantastic. The facilities and rooms were beautiful, and the customer service levels were excellent in every detail. From various complimentary offerings to a "layered" service approach by several of the hotel's professionals, the overall experience was simply awesome. As one example, one of the staff members just happened to overhear that our daughter was celebrating her 21st birthday during our stay, and then the staff proceeded to quietly arrange a surprise presentation of champagne, appetizers and a small cake to help celebrate later that afternoon. Our entire family loved our stay at the Mercer in Seville!
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