The Saujana Hotel Kuala Lumpur

Me and my besties went for a 2D1N staycation. And here are some of the feedbacks and complaints that I would like to provide. First of all, overall the environemnt of the resort is pretty chill. And would like to give a big applause 👏 to front desk staff Mr Kamarul (Not sure if I spell it correctly), he served us politely and greet us with a heart warming smile. He also tried his best to get us our room ready as soon as possible. He is doing a great job! Thank you Mr Kamarul! Next, here comes to the complains. Things started with after checking in and getting into our rooms, we found out that there are no room slippers and shower floor mat provided. Hence, we inquired about it. However, when the cleaner came, he used a very suspicious tone and judged us and mentioned that “Manager dah checked, takkan tak ade” making an eyeside to us like we stole the slippers? Personally, i felt that this is rude and disrespectful. Also, we tried to ask for 2 extra bottles of water. But we were told that it will charged extra RM2.50 per bottle. I have stayed in a lot of hotels (from 2 stars), It is my first ever time that a 5 star hotel requested RM2.50 for a mineral water. I am disappointed on this services, I acknowledge and understood that sometimes there will be a maximum numbers of bottles given for each room. However, this is not the case, without explaining anything, we were told by the staff that IT IS IMPOSSIBLE to request additional mineral water and extra charges will be required. Coming to the last and worst experiences throughout our staycation, we went for our buffet breakfast at the Charcoal Restaurant the next morning. I was really really “impressed” with how bad or how discriminating the services can be as a 5 star hotel! Me and my bestie just woke up and went for the breakfast without putting on any makeup and not dressed up (of course, we are not with our pyjamas, just some casual). Maybe because of this? We were not greeted by the staff at all (An indian tall man staff, I did not catch his name, hence i would like to just describe the features). Which has totally different attitude provided to the guest right after us whom were those western foreigners. He put up a big smile greeted them with “Good morning”. Wow, such a disrespectful manner provided to us. We are truly disappointed and we believe as a 5 star hotel, this should not even happened. We will rather pay the same amount of money in other hotels or resorts for better hospitality services. Thank you and Good Bye

This is my go to hotel if I want to escape from my busy schedule and daily routine. As time passes, the hotel has become dated on a certain aspects. But the hotel do offers good service and a quiet location away from the city

An old hotel but cosy and peaceful environment; spent 5d4n there, convenient location. Had a special function on 31/12/2024 counting down day

Overall good trip. Room was clean just the bathtub still had dirt that couldn’t go down the drain. Shower could get flooded if not careful. Great location near the airport and close to malls by car. Service was mixed we had some really excellent service from some but poor from some staff. Food at the club were just pasties so we had breakfast at the main area, was alright, choices were limited. Happy to have the cocktails at the nice club lounge. Gym was good. Pool was generally full of kids. Didn’t try the spa. Note the club is in a separate annex from the other rooms. Would consider returning for the location.

很休閒的渡假飯店，環境好，房間舒適又大，唯離吉隆坡市區遠，適合放鬆渡假。