Ulasan Shangri-La Balagezong Snow Mountain Star Hotel

Pro: Room can see beautiful scenery. Very remote and breath taking view. This is what one pays for. Need to improve: Front desk service non-Existence, need training and improvements. We had a confirmed time with front desk for hotel staff /driver to take us to the designated scenic spots in the hotel vicinity. This was included as part of accommodation package. Late at night, front desk contacted and informed us that the previously agreed and confirmed starting time would have to be delayed by 1 hour, to ‘suit other guests’. Firstly, front desk previously confirmed scenic spot visits were one-to-one but was changed/combined with another big group of guests. Secondly, why was confirmed appointment time changed to suit other guests? We were guests too, and all guests must be treated equally. At the end, through our insistence, the original confirmed time was honoured by front desk, but our treatment by front desk staff is totally unacceptable

Location up high on the mountain. Only have hotel restaurants. My family and another couple friends were assigned rooms that are so cold (11 Deg C in early Apr) including the bed that our guide tried to contact the receptionist to help us adjust the heater. But no one came. So my husband has to personally climb approx. 50 stairs to go to the main lobby as there is no phone in the room. Someone came & tried to adjust it but he said that was the best he could do and asked us to wait for 10 min to see if the heater was working but it didn’t. I asked for a change of room. I have to climb the stairs to the assigned new room to check if the heater is warm. When all ok, then we moved our stuff. The rooms above the main building has different heater and is comfortably warm. Wasted 1.5 hrs of our rest time when we were so tired. Next the bed is hard but the pillows are too soft. Breakfast is just adequate but taste bland. They are helpful but difficult to contact them without physically climb stairs to meet them. In summary, you need a car and ability to climb stairs to stay here.

Very good. Amazing location, amazing service! Highly recommend. We will be back

因為喜歡巴拉格宗，第三次入住。但不得不吐槽，感覺酒店管理已經大不如以前。首先，前台人員對房間不熟悉，我説想升級一間帶浴缸的房間，可以付費免費最好，結果前台人員似乎搞不清楚哪些房間有浴缸，而且也不清楚攜程上的房型升級應該升哪個。房間在三樓，打開門一看，這不就是帶浴缸的房間嗎！上次來前台幫拿行李，這次前台袖手旁觀。 房間給了套房，但離譜啊，應該是親子套房，卡通元素加簡易滑梯，問題是我們沒有帶小孩啊。卧室地暖加空調温度25º以上，但是洗手間浴室浴缸在外間，沒有地暖沒有空調，僅靠浴缸上的浴霸，這都怎麼想的？再來，衞生也不合格，馬桶間膠條脱落一半，垃圾桶邊有長頭髮。 早餐是九宮格加米線，本就和五星級定位不符，理解山上運輸不容易，但是麪包這麼長的塑料片，工作人員也太敷衍了吧！ 風景一如既往好，但是情懷替代不了員工訓練啊。

巴拉格宗的風景很美，確實是值得一去，訂房包了雙人門票，飛索和漂流的優惠券，我們都有玩，這樣算下來也不貴，而且還有加接送的選項，到了會推薦遊玩路線，會安排車接送遊玩，很方便，我們的路線剛好跟人流錯開，像包場了一樣，早餐也可以，可惜彿塔因為下雪封路沒去成，下次有機會再去

香格里拉深處融入大自然的酒店，沒有過度商業化，周圍環境非常優美，鳥鳴山更幽,蟬噪林逾靜。酒店房間就可以看到格宗雪山，非常適合喜歡融入自然遠離喧囂的旅行者。

酒店升級給我們陽台大房。夜裡可以觀星，早晨可以觀看日照金山。 房間空調有熱氣，洗澡有熱水。早餐美味。 我們是住在香格里拉市中心，酒店可以安排到市中心接送。 巴拉格宗的確值得一玩。建議至少入住一晚才可以慢慢感受巴拉格宗的獨特韻味。

在山上能有這樣的環境真的很棒了、管家很熱情，司機師傅也很熱心很熱情，運氣很好看到了日照金山酒店包含的漂流項目一定要去玩 真的很特別！

周邊環境風景一級棒，但是房間老舊，衞生也不好。但是沒辦法，要求不能高，因為是鄉下山裡。沒洗澡，因為太冷了，衞生間也不乾淨。早餐人多，差。不怎麼好。可能確實山裡條件艱苦。

酒店房間比較大，就在巴拉村，可是覺得房間管理比較像民宿，不像大酒店，房間剛好冷氣有問題就沒有人能修，幸好有房間可以換，有管家服務真的不錯，想玩巴拉格宗的還有私人的接送所有行程，除了香塔需要坐大巴之外，其他都有司機接送，玩的比較隨心所欲，不用趕時間，就是深山裡麪的酒店不能要求太高的確還不錯的。

酒店不是2023年新裝修的 基本跟那倆一樣 設備老點 屋裡偏冷 水龍頭管鬆動 地板吱吱響 床頭電話線還是剪斷的 但還是不忍心跟你們差評

房間大氣、整潔、高品位。管家服務更是體貼周到，為每位遊客量身定製巴拉格宗遊覽路線和要點。景區遊客不多，更體現巴拉村的安寧。

一切都好 早餐也挺好的 前台服務員態度也很好 就是酒店房間比較陳舊一點 希望床褥被套和吹風筒可以提升

三家酒店其實是一起的，所以如果有酒店空餘的房間，都可以互相調劑。住在景區的好處就是可以慢慢玩，不用趕。