Pengguna Tetamu
23 Februari 2024
The shower in the bathroom is broken as there is no water coming out from the tap. I talked to the staff and were told they would check it out and reply to me as soon as possible. At the end of the day, I checked out with the tap still being unfixed, which means I have to clean myself with a small plastic wash basin found in the room for the entire stay duration. During checking out, the staff still gave me the response as before, that they were sorry about it and would send someone to check it out. For a hotel with such a high reputation, I do not think the services or amenities provided are up to par.
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