Leonardo Hotel Sheffield

Hotel was I. A good location staff very friendly local to city centre breakfast choice was good

This hotel is a few minutes in a cab from Sheffield station. The staff are friendly and helpful. The room was clean and the bed was very comfortable.

I didn’t have the food. But the hotel was clean, the area was good. The only problem I had was . I went out and got back and couldn’t get back in, the front door was lock. Rang the doorbell and was standing there for more than 3 minutes to get in. Bed was comfortable. Bathroom was clean.

Arrived at the hotel on 16th January only to be told they couldn’t find my reservation 🤔. It turned out I’d booked the wrong date – my reservation was for 16th February! The receptionist, a chap called Nathen (or something similar), nonchalantly said “no worries” since no money had been charged yet, and that he could cancel it. However, as I booked via Trip.com (which offers no cancellation option), nothing could be done 😕. To my utter dismay, on 16th February they still charged me! Despite endless back-and-forth with Trip.com’s support, the charge remains non-refundable 🤬. The customer care is so abysmal that it completely wiped away the good impression I had in January 😡. In short, this hotel is rubbish – rubbish of the highest order 👎.

The Air conditioning is centrally regulated. It was too hot and the room was poorly ventilated. Breakfast was not as good as the Hinckley Leonardo hotel. The quality of food was poor. The mushrooms were dry , scrambled eggs watery. No hash browns or explanation of their absence. The fruits juices tasted like they had been diluted down . No hot chocolate, but chocolate milk. At the gluten free station no Jams

Location is good! Near Sheffield City Center. Shower water was so small, that’s the only thing I need to mention. Everything was perfect. Room is really big.