I reserved the hotel but couldn't make it due to a snowstorm. We barely reached the nearest destination and couldn't reach the hotel by phone. We asked ******* to cancel our booking without fees and contacted the hotel. ******* got in touch with the hotel, and they assured us there wouldn't be charges considering our situation. However, the next day, I noticed the hotel had charged us anyway. We contacted ******* again, and despite their attempts to negotiate with the hotel, they refused any refunds, despite their earlier assurances. It's disappointing that they chose to jeopardize their reputation over $120. I wouldn't recommend this place to anyone.
Terjemah