Ulasan Holiday Inn Express Shenyang North Railway Station

Jawapan daripada Pihak Penginapan: Dear Guest，Thank you for choosing to stay at our hotel and sharing your experience with us. We are glad to hear that you found the location of our hotel convenient, just a ten minute walk from Shenyang North Railway Station. We are also pleased to hear that you enjoyed your room and found it spacious, clean and modern. It is good to know that you appreciated the breakfast spread we offer. However, we would like to apologise for the smell of smoke in your non-smoking room. We take such matters very seriously and will work hard to improve this in the future. We appreciate your feedback and will continue to strive to provide high quality service and comfortable accommodation. Thank you again for choosing to stay with us and we hope to see you again soon. IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your positive review! We're delighted to hear that you enjoyed the breakfast, found the hotel conveniently close to the train station, and appreciated the good service and clean, tidy environment. Your satisfaction is our top priority, and we're committed to providing a comfortable and memorable stay for all our guests. We hope to welcome you back again soon.Best regards,IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest，Thank you for your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience was not up to your expectations.We apologize for the inconvenience caused by the temperature in your room and the condition of the carpet. If you feel the room temperature is not comfortable, you can directly reflect your problem to our hotel's manager on duty so that we can do our best to make improvements.We are glad to hear that our staff were cooperative during your stay, and we appreciate your kind words about their service. Please know that we value your feedback and take it seriously, and we hope to have the opportunity to welcome you back to our hotel in the future with improved facilities and amenities.Sincerely，IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your review. The hotel is located near Shenyang North Railway Station (South Exit) and Shenyang North Railway Station of Metro Line 2, Shenyang Railway Station, Liaoning Province Long-Distance Bus Station. Abundant public transportation resources, roads in all directions; located in the heart of the busy but quiet. The hotel's passport requirement is due to relevant tourism industry regulations and we hope you will understand. We also value your feedback and will review our service processes to provide efficient service to our guests in a more humane manner.We hope to welcome you back soon! Sincerely, IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest, The best part is meeting you and staying with you. As a member of the InterContinental Hotels Group, we focus on quality at every moment and in every detail to ensure our guests have a safe, reliable and comfortable stay. Our daily cleaning, from the lobby to every corner of the guest room, is meticulous and thorough; at the same time, as an international chain of branded hotels, we have global standards, hundreds of tests and efficient sterilisation to provide you with meticulous care every day. More ornate rhetoric is not as good as your sincere affirmation, and more advertising as well as word of mouth, we have always attached importance to customer word of mouth publicity, and pay more attention to the personal feelings of each guest, as long as you come to our hotel is our VIP, We are willing to do our best to make your trip to Shenyang easy and pleasant and smooth, the hotel is located in the centre of the busy but quiet, adjacent to Shenyang North Railway Station and Metro2 The hotel is located in the busy centre but quiet in the middle, adjacent to Shenyang North Railway Station and Metro2, convenient travel. We are constantly striving to create a warm and comfortable living environment for our guests, and to meet the requirements of different guests with the highest cost-effectiveness. We look forward to seeing you again and wish you a happy life!IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest,Thanks for choosing to stay with us. We appreciate your comments and are delighted to receive your praise regarding hotel's staff service,location and breakfast. On the other hand, your feedback regarding the English program will be further submitted to our management team. Hope this would not deter you from choosing to stay with us again. Sincerely,IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you for choosing our hotel, we are very happy that our service has been recognised by you, our hotel has a dedicated and professional service team, wholeheartedly dedicated to providing you with high quality, warm and thoughtful service, to create your unforgettable stay experience. To meet your needs, we offer a wide range of services, from morning to evening, from outside to inside, from basic to advanced, all providing a full range of one-stop services. From day-to-day services such as check-in, baggage assistance and security, to catering to the many needs of our guests, you will receive the most attentive service, no matter what you ask for and no matter where you come from, we will be at your service in the best possible way. We look forward to seeing you again and wish you all the best! IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your stay and positive review. We are glad to see that you enjoyed your stay here. Holiday Inn Express Shenyang North Station is located in the center of Shenyang city, 0.5 km away from Shenyang North Station (South Exit) and North Station of metro line 2, Shenyang Station 5 km, Liaoning Long-distance Bus Station (airport bus station) 0.3km and Shenyang Taoxian International Airport 25 km.You can relax in your modern guest room with ergonomic work desk, where you can check your email on complimentary high-speed internet. Our daily breakfast ensures you start your morning right. We look forward to seeing you again! Wish you have a nice trip! IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear guest, welcome to stay in our hotel, thank you for your support and comments, the hotel is located in the centre of Shenyang City, North Station all the way, adjacent to Shenyang North Railway Station and Metro Line 2, the centre of the city, rich in public transport resources, roads in all directions. We believe that our superior location, perfect surrounding facilities will be able to save you a lot of precious time and energy. The hotel rooms are fashionable and exquisite, comfortable and warm, thoughtfully equipped with soft and comfortable beds, white and fresh sheets, and two kinds of soft and firm pillows for you to choose. Exquisite and convenient shower facilities, high quality toiletries and humanised overall design provide you with a comfortable and exceptional bathing experience. Here you will find not only warm beds, clean rooms and friendly smiles, but also a place where you can feel comfortable and warm and enjoy yourself to the full. We look forward to seeing you again. We wish you a safe journey!IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your support and comments about our hotel. The hotel has over one hundred stylishly decorated guest rooms with carefully selected high quality bedding to ensure a good night's sleep. On the fourth floor of the hotel is the Wise. With a 300 square metre glass roof, this space offers a delicious and healthy breakfast buffet and a very special Smart Choice private dining experience, allowing you to experience the specialities without having to leave the hotel. Welcome back and enjoy your stay!IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for writing a review about your stay. I'm happy to read you enjoyed our hotel's location and breakfast.I look forward to your return!Sincerely, IHG Social Listening Team

Jawapan daripada Pihak Penginapan: Dear Guest: Thank you for your support and kind comments. The hotel is located in the centre of Shenyang, on the first road to the North Railway Station. The large shopping supermarket and the large business bathing centre next to the hotel make your journey convenient and comfortable. Famous tourist attractions such as the Qing Zhaoling Mausoleum in Shenyang, the Forbidden City in Shenyang and the Grand Marshal's Palace are all within a 3km radius. The hotel is an excellent choice for both leisure and business travellers. We look forward to seeing you again! We wish you a pleasant stay!IHG Social Listening Team

Jawapan daripada Pihak Penginapan: 親愛的客人您好，感謝您選擇入住我們的智選假日酒店，並且對我們的服務、地理位置以及設施給予了高度評價。您的滿意是我們最大的動力，您的認可讓我們倍感温暖。我們的服務團隊始終以熱情、專業的態度為您服務，確保您的每一次需求都能得到及時、貼心的響應。我們位於瀋陽市中心位置北站一路41號，與瀋陽北站（南出站口）和地鐵2號線瀋陽北站站，瀋陽站，遼寧省長途汽車客運站相鄰。著名旅遊景點瀋陽清昭陵、瀋陽故宮、大帥府均在方圓3公里之內。便捷的交通路網讓您暢享高效體驗！清晨，讓小智家營養可口的智選早餐喚醒您對新的一天的美好希望，中式早點，西式菜品，現煮明檔，為您蓄滿能力再出發。酒店設有自動售賣機，您可以掃碼購買飲料和小零食，方便快捷。並有自助洗衣房，方便您在旅行中清洗衣物。誠摯期待您再次惠顧，祝您旅途愉快！智選假日賓客關懷團隊

Jawapan daripada Pihak Penginapan: 親愛的賓客您好，對於您在我們酒店的住宿體驗未能達到您的期望，我們深感抱歉。關於您最初房間衞生環境的問題，我們已經責成相關部門立即進行整改，並對相關員工進行嚴肅處理，以確保類似情況不再發生。您提到的自助早餐品種少、口味不佳的問題，我們也深感抱歉。我們會認真聽取您的意見，對早餐的品種和口味進行調整和改進，以滿足更多賓客的需求。早餐區服務員的服務態度問題，我們同樣表示歉意。服務員的行為確實不符合我們酒店的服務標準，我們會對相關員工進行嚴肅批評和教育，並加強員工培訓和監督，確保為賓客提供更加專業、周到的服務。再次對給您帶來的不便表示誠摯的歉意，期待未來能有機會迎來您的再次蒞臨，見證我們的成長與進步。祝您旅途愉快！智選假日賓客關懷團隊