X.SERENDY RESORT

Hotel is nice with a good pool for the dameisha area but very overpriced. The price of the hotel is like a 5 star international brand but it doesn’t deliver like it is 5 start. The management and its owners need to really re consider their pricing and their training of staff. Pros - hotel is new, nicely renovated, and they have hired a lot of staff who are putting in effort. Their towels are very fluffy and nice. Robe is soft, absorbent and high quality. the breakfast has some selection but the cooked items could be improved so it’s less dry but it is acceptable and not bad with a good coffee machine and some western cereal (ran out of cold milk but staff found some ) . Pool is large, clean and beautiful, (not deep) and not very chlorinated, the bar has drinks (but no food). Photography package is a good idea, but photographers needs more experience. Bathtub is pretty, has salts and loofah sponge. TV has a Chinese Netflix and western movies (but you have to know Chinese to read the selections) and it has a music selection too. Toiletries included with a good the if travel size Colgate. Fridge had one sprite one coke two Thai brand sparkling water bottles and two water bottles. Two packets of tea available, and one pack of coffee concentrate. Generally everything was clean. Breakfast pictures are included because it was vague Cons- BUT staff are inexperienced, too young, lack training, slow and inefficient. If they change this much money They need to hire staff that are experienced and have a details, thorough and careful training program. They need to have more managers to manage the operations and the staff to develop the necessary soft skills. The management seem unrealistic hiring many inexperienced staff trying to deliver 5 star service. It’s better to hire more older more experienced 5 star staff with hotel experience to guide the staff instead of hiring so many very very young inexperienced staff . Though the staff are sincere and put in their best efforts but it looks like this is their first job, and I don’t expect much from them. They’re slow, inefficient, and lost because of a lack of experience. Many of my requests were lost and required several follow reminders. Even though I have used the new automated toilets but their toilet was difficult to use and not flushing (low water pressure) bathtub and shower are poorly designed (but look pretty) and are hard to use. Restaurant was unable to explain what their 399 set dinner was, and didn’t have any photos Manager Zhou was very effective at trying to follow up and apologising. She was thoughtful and willing to listen. But upper management needs to change, and hire more managers, and develop a detailed training program (not just 1-2 days) but much longer and more ongoing. I’m afraid to ask if they can even speak English. Overall this hotel isn’t ready, overpriced and this should just be a soft launch, with discounted prices. If you’re gonna pay this much go to another real 5 star hotel, or only book their cheapest room. But if you really like swimming then it’s worth considering cause the pool is nice.

一間不錯的新酒店，喜歡打咭影相ge朋友這裡一定不會令你失望。第一次體驗盲盒開箱酒店房，感覺挺新鲜及有趣！入住當晚是平日，加上冬天是大梅沙淡季，所以入住人數唔多格外悠閑舒服！ 整體服务方面是滿意的！so far接觸的工作人员都友善有礼！不過前台工作人员穿著不统一（不似制服），感觉有点不專業怪怪的！另一方面，今次訂的盲盒是有包晚餐的，但前台辦好房咭後卻没有給予晚餐卷，要我們反追問才補给晚餐卷，這點應該是前台經驗不足没有仔细看清每位客人的訂單！另外，有點意料之外是前台會安排人親自带上房間，這點看出酒店希望提供更好的服务予住客！但可以的話，還是前台培训重要一點！始终客人第一印象及感受也是重要的！ 餐飲方面，環境一流，食物味道是不錯！房間包的晚餐性價比有待提升！由於是平日，早餐以半自助式提供，雖然選擇不多但味道確實不错！由於事前是不知道早餐用半自模式來提供，所以當侍應站在旁边等待我們選擇食物時，確實有點壓力！希望餐廳在這方面能改善一下，是否可考慮先放下餐單讓客人慢慢看清餐單才再召换侍應下單呢！ 總括來説，酒店在很多硬件細節上都很有誠意的。但若然運作上再改善一點，客人會有更好的住宿體驗！加油！

酒店乾淨衞生，設計很現代化，內部設施很有科技感。我們從國外回來，在酒店得到了非常舒適的休整。酒店早餐品種齊全，味道正宗。酒店離大梅沙走路幾分鐘就到，離大梅沙地鐵站也很近。下次還會入住，也會推薦給朋友。