Doubletree by Hilton Shenzhen Bay

I had an amazing stay at this hotel in Shenzhen, and it’s easily one of the best I’ve experienced near nanshan. The shower area was a standout, super spacious with sleek fixtures. The service was exceptional, starting with the warm welcome at check-in, where they gave me a super tasty cookie that was honestly one of the best I’ve had! I loved it so much that I asked for another, and the staff was so kind and happy to oblige, which really set the tone for the stay. Michael at the front desk was a gem—he added me on WeChat and was incredibly responsive, answering all my questions instantly. Highly recommend to anyone visiting Shenzhen!

Very clean and spacious rooms. Lobby floor rooms are convenient because there’s no need to switch elevators to access the ground floor.

I recently stayed at DoubleTree by Hilton Shenzhen Bay and was disappointed with my experience. As a frequent international traveler, I expect reliable service from reputable hotels, but this visit fell short. The Wi-Fi was inadequate, with speeds only reaching 20 Mbps during an important video conference, severely impacting communication with participants in the U.S. I reached out to management via email, but received no response. Additionally, the shower only provided lukewarm water, which was disappointing. It's not my policy to write public reviews unless my concerns go unheard, but I hope my feedback prompts improvements for future guests.

The room is amazing. It’s very modern and clean. Highly recommended!

quite good but not the best

Very good place for business travel