Ulasan Platinum Stearns Hotel

Room very spacious with two XL double beds and two bathrooms. We chose a room type with a bath tub. The bath tub was a bit small for me and my two little ones and it wasn’t clean at all. There was a cigarette in the master bedroom. Overall good value for money but cleanliness needs improving.

Reception is not well indicated on the side of the building under a small “Hello” sign … no hotel logo. Actually it is not a hotel but a service apartment with no staff/service beside reception counter. Doors are a bit strange to use/lock (safety issue). Remote controler was dirty with food or blood stains on it. Shower amenities are too big bottles that doesn’t fit inside the shower area. Location is good for Qianhai with shopping mall and restaurants close by but far from downtown and night life activities. USB electrical sockets didn’t work on one side of the bed.

Center location close to major shopping centers and metro station. Room is clean and in good size. Not much service though. Front desk is a bit difficult to find. Property is mixed with other residential.

The check in counter is on the left hand corner of the entrance of the main building.

Reception has given a welcome service, will visit again

The followup service was not close enough, we have to ask a lot of thing my self eg WIFI PIN

very friendly and helper staffs, bathroom and floor are not very well cleaned but acceptable if travel without kids

The room is clean and tidy, staff is helpful and professional.

1) No bowls, plates, cutlery, cooking utensils in the apartment 2) Shower cubicle flooring is slippery when wet 3) No laundry bag 4) Wide variety of food outlets available at basement level 5) Nice open view

The building was nice and kind of convenient for Namshan. The reception desk was helpful in helping us to order a 6 ppl van. She wanted to help walk us to the car but ended up walking around the whole building. My bedroom window was right by a road contruction side so up till 130AM there was rod banging and restarted at 630am on a Sunday!!!!! my bathroom also smelled really bad due to the pipes.. I didn't complain that evening as the kids came home at 11am and were knackered and couldn't move rooms so just left it since we were only staying 1 night. The other rooms weren't that bad. There was also a cigarette butt at the entrance of the door when we came in. I think the cost for a 3 bedroom was cheap..... for what it was. Not sure if i would stay there again. There were a lot of food options in the basement of the building which was convenient.

Main desk moved away from the usual but at least people are willing to tell you where to go. Pretty good as usual overall. It is the fourth stay I have with this hotel and I am still coming back. They even call you and check why you haven't checked in yet.

环境：good, B1 is shopping center

大廈位置好找，但服務台很難找，應該每間房間都可以抽煙的，房間有陣淡淡的煙油味，我們是不抽煙的，比較難接受，已經在check-in時跟服務員說明要禁煙，慶幸當天空氣清涼都是開著窗口，花灑是壞的，但服務員迅速地上來修理，比較奇葩的是沐浴的位置放東西的支架，只能夠選放沐浴露或者洗頭水，因為那個支架非常細，我只能夠把洗頭水放到地上，整體來說房間是ok的，夠大和位置方便，有要求時服務員都好快處理，軟件好硬件就普通！

酒店位置在前海，交通便利，距離地鐵站只有十分鐘的距離，離萬象城也很近，酒店下來走幾步路就到了，逛街吃飯都很方便。我的房間位於酒店的高層，視野開闊，房間內部設計簡約而不簡單，床鋪的舒適度也很nice，無論是工作還是娛樂都能得到很好的滿足。酒店的硬件設施、周到的客户服務，都給我帶來了一次難忘的入住體驗。無論是商務出行還是休閑度假，這裏都是一個值得推薦的選擇。