Hotel berhampiran Kyoto University Shirahama Aquarium, Shirahama

This is my second time to come back to stay. Staff are very friendly and helpful. Due to we booked in the last minute, we can’t reserve the meal to eat in hotel. Room is facing the Shirarahama beach with sea view. The hot spring is nice but management should consider to do some renovation as some of the facilities already outdated & history Parking is free available. Would recommend who interest to Shirahama

I had a great experience staying at this hotel! The view from our room was amazing and we particularly enjoyed the private onsen, which allowed us to unwind while watching the stunning sunset. The staff were all very friendly and polite, which made our stay even better. However, the hotel's location is next to the beach, which means you have to climb a slope to get there. It is also quite far from the JR station, and the only public transportation available is a 30-minute bus ride. Additionally, there are no restaurants or convenience stores nearby, so you might want to plan ahead for meals.

Key Terrace Hotel Seamore is a really lovely, modern and chic hotel in the south of Wakayama Prefecture. We stayed in a sea view room with Tatatmi area, and booked dinner at one of the two traditional restaurants within the hotel complex. First, the views are wonderful. Taking a relaxing moment at the infinity footbath, or a drink in the beer garden at night are absolute musts to enjoy the sights. You can also visit the underwater observatory, or use the onsen facilities. Some other reviews have mentioned, unfortunately, the place is surrounded by nature, and that means bugs. They're like cockroaches but not. If you're creeped out by things that scuttle, don't go to the outdoor onsen. The hotel is a 15 minute walk to Sandanbeki caves, and a five minute walk to the fisherman's wharf. A short car ride will take you to Adventure World. within the hotel there are lots of facilities for enjoying your night for families or groups of friends. There's also a karaoke room on the 3rd floor (book in advance). Dinner was phenomenal. We had a selection of foods from the region, including freshly caught abalone and a freshly prepared mackerel sashimi (the head of which they turned into a soup for us once the sashimi was gone). The buffet at breakfast has a mix of all Japanese standards and Western styles. There's also the delicious pastries of Tettei bakery inside the hotel if you wanna buy something for the drive back. Would go back and would recommend the hotel to friends who are looking for a great stay in Shirahama.

This was a wonderful stay - the room was huge. There was a ton of space. It’s a great place to stay for couples. The room had a big bathroom, traditional japanese futons, tatami mats, and robes. The hotel itself has a bunch of private onsens that you can reserve free of extra charge. It’s a great location within walking distance of a ramen restaurant, the beach, and a bus stop that can take you around shirahama/Wakayama area.

The sea view room was great, very clean and tidy, beautiful and comfortable, private outdoor spring in the room, excellent for staying in the room. However, the meals were very disappointed that were unexpected to cost about US$600 for a night including dinner and breakfast for 2 adults and a kid. In particular, the foods for my kid were unacceptable for this price. The restaurant was not clean and the staff were not attentive. We booked the room through Trip.com and mentioned we have a 9 years old kid with us. The staff said they have no such record and required me to prove. Luckily I have the booking record in my App and showed them we did. Then, they said it should be the problem from Trip.com. And then, they said ok and would cost 25000 yen extra for my kid. I accepted, and then they said they could not provide an extra bed for my kid and reduced the cost to 20000 yen, and I also accepted. As a customer, I felt this was not attentive and not polite to request me to prove I had mentioned a kid for the booking. That’s all fine, but the quality and taste for the meals were really unacceptable at this price range, the breakfast was horrible. At last, my case wasn’t a communication problem because the staff who talked to us wasn’t a Japanese and was a native English speaker. Anyhow, the facilities and the room of this hotel were excellent, but the meals and services were not worth for this price.

We booked this hotel for our honeymoon, and it did not disappoint. We booked a room with a private onsen that overlooks the ocean. Unfortunately, the weather was gloomy and/or rainy most of the trip, but the view was still spectacular, and the onsen was incredible. The hotel itself has an older exterior, but the inside is immaculate. There is a bar with floor to ceiling windows that overlook the ocean. The Italian restaurant also has floor to ceiling windows that look over the pool. Our suite was the best (and biggest) hotel room that we stayed in while visiting Japan (including a massive shower, a double sink vanity, and a seat for the vanity). However, we did book a suite with a king bed, but were told that all of the rooms have 2 twin beds that can be pushed together. It was not ideal, but that was the only issue that we had. Infinito also had the most in-room amenities out of all of the hotels we stayed at in Japan. Infinito provided the usual amenities (hair dryer, water bottles, tea, coffee, shampoo, conditioner, body wash, bath slippers, etc.) AND several additional amenities (cookies to eat with tea, hair straightener, a second set of Bulgari amenities, a skin treatment set, hotel wear, indoor and outdoor slippers, etc.). The staff was absolutely fantastic. My husband had arranged for flowers in the room for our arrival, and the hotel was very responsive and able to accommodate his request. In addition, we had the pleasure of meeting Chiho, who went out of her way to make sure we had everything we needed. Chiho (and the rest of the hotel management and staff) helped us find restaurants and make reservations, and even arranged for shuttle service to the restaurants. The hotel also provided a shuttle from Shirahama station and a shuttle to Nanki-Shirahama Airport. One thing to note is that the hotel is still strict with Covid policies (moreso than the other places we stayed in Japan), so be prepared to fill out a questionnaire and wear gloves when dining at the buffets. Infinito is a little out-of-the-way, but is definitely worth the trek.

ツアーで宿泊しました。日本全国にあるダイワ系のリゾートホテルです。ロビーの雰囲気や部屋の造りもよく似ています。ということは海側の部屋は眺望がとても良いですが、反対側の部屋だとパーキングビューになります。このところ外れの部屋が多かったですが、今回は海側の部屋で良かったです。ツアーの場合はこの辺は運任せではあります。部屋は広めのツインで、トリプルにもできる造りになっているので、ソファもありゆったりと過ごせます。大浴場もあり、大きな内風呂と温泉の露天風呂がありました。和歌や藻ということもあり備長炭の湯もありました。食事はツアーのセットの会席料理でしたが、同系列のホテルに比べるとちょっとがっかりな内容でした。朝食は地産の食材が多くおいしかったです。朝は海岸まで散歩に出てみましたが、片道15分ほどで行くことが出来ました。

I was about to give bad reviews due to some poor check-in experience, but everything after check in is so good that compensates this journey. First, the check-in process that brings me with bad experience: it is self-served and there is no any staff. By rights you should receive an instruction email with check-in PIN in advance, which I heard from other guests. However, I didn’t receive anything but Trip’s confirmation letter and I was unable to check in. And my sim card in Japan is just an internet card unable to make phone calls, which means I have no way to contact the hotel directly. My partner and I were desperately locked out of the hotel in the evening, after 7h hiking, with no other available hotel in the mountain. After waiting for over 1 hour, other guests helped us to enter the admin room where there is an ipad to call the hotel (why not make it available to guests without checking in?), and with the help of Trip’s agency, we finally checked in successfully. Then here is the staying experience: so good that makes me almost forgive the poor check-in experience. Each room is a spacious individual house and ours has a garden for BBQ. The food is also self-served, with the cooking stuffs and ingredients in the fridge. It was unexpected that you need to cook yourself (I don’t think it was listed on room info when I booked it), but it’s not bad that Wagyu, chicken, and vegetables are served. The rooms are big and cozy, and you can do the laundry after hiking. Everything is good about the hotel itself, just be aware of the self-checkin process and make sure you get the instructions before that.

For a westerner this is a bit of an odd place. Its quite easy to list its deficiencies- there is no bar, no place to sit in the Sun and , I’m afraid to say, we did not find the food vey palatable. Elsewhere in Japan we have steered for the small local restaurants with no English menu - we’ve loved the food but not here. The best you can say about breakfast is that you can construct a bacon butty but as for dinner … well we had pot noodles in our room most nights. A question of taste I guess. Why 5 stars then? Firstly the staff are marvelous- went the extra marathon never mind a mile , simply the best. Secondly our Japanese style room high up above the river was fabulous with awesome views of the river and oodles of space. Even loved the futons. The outside onsen is a great place to chill, if that is the word for a hot spring even if you have to wear an item of clothing which is a cross between a kilt and a loin cloth and does little to cover your modesty. A memorable experience

By Japanese standards, room size is large and I love the sliding window doors that can open the room completely to nature. Also very nice that even though this hotel has several onsens, the room still has a shower tub, and Western (not Japanese) toilet. Dinner is sumptuous and the best hotel dinner I had in Japan. Hotel receptionist spoke English so can be extra helpful, like putting me on the free hotel shuttle to the start of a Kumano Kodo hike high up in the mountains.