Hotel dengan Khidmat Ambil/Hantar di Gold Coast

Stayed here for 5 nights as attending an event at the Convention centre across the road. Very central hotel and only 5 minutes to convention centre. Plenty of restaurants nearby. Breakfast was excellent with attentive staff and good food. Bar on ground floor also good. Balcony was nice but exterior light not working. Overall a great stay and they credited my points as an accor platnimum member.

Perfect stay if you include entry to the theme parks. You can visit on check in and check-out day, which means up to two parks you can attend. Staff are always welcoming. Drinks are reasonably priced at the poolside bar.

Really bad room with a view. See photos. We are avid travellers and visit the Gold Coast quite often. We are also both involved in the travel industry. We stayed in a 2 Bedroom Apartments from 23/12/2021 to 1/1/2022. We made the booking via Booking.com and for this 9 night stay we payed $4063.50. This equates to around $450 per night for the 2 of us. When we first arrived in the room we were greeted by someone else's dirty socks left in a corner. Also we found the tap in the bathroom basin was not working. We called reception who said that they will contact the maintenance man to come and fix it. It was quite a long wait before the maintenance man arrived as he had already gone home for the day. Very inconvenient for us and not a great start to our holiday. As per attached photos we found generally this 2 Bedroom Apartment to be in disrepair, damaged, tired, dirty and mouldy. Eg: Dirty socks and rubbish left on the floor Damaged and stained sofa Cracked basin with very tarnished old taps Rusted and dirty cabinet hinges Kitchen power point that is cracked, dirty and not attached to the wall securely Outdoor furniture that is mismatched and very dirty Exposed and rusted and leaking air-conditioning unit Plaster missing from the wall Damaged tiles Vent hanging from the ceiling Doorstop missing completely Very dirty flycreens and frames Large amounts of mould on the kitchen cabinetry Paintwork peeling on the cornice Heavily stained bed side cabinets Damaged TV table Upholstery damage Badly stained toilet Damaged architraves Damaged soap holder in the shower Very old, dirty and used frying pans Exhaust very dirty and covered in dead insects Very old and used kitchen implements Door handle hanging off the bedroom door Guest Information booklet very old and bubbled Damaged and marked internal timber louvres Ceiling paint drips on lounge wall Dirty kitchen cutlery drawers Dirty verandah door frames Marks on the interior of entrance door Other things not mentioned on this list For the whole duration of our stay our Apartment was not serviced even though it should have been. Our view is that the presentation of the Apartment did not match anywhere near our expectations considering the $4063.50 that we paid. Very disappointed!

Our kids were fascinated with the 4 cartoon characters they have at the resort. We were told that they pay a visit during breakfast hours. Having missed them on two occasions, we wanted to ensure our little ones got to meet them. We were told yesterday that if you come at 8am they will be here in between till 8 30am. We woke up early beside being tired from all Dreamworld activities and made it for breakfast at 8am. Our little girls were so eager to meet them, then the staff made up lies began, they are on their way, they are at the kids club, it's busy today should be here at 9am, we kept waiting till 9 20 still nothing. Then staff at front desk advised they may not come today, hopefully tomorrow. A bunch of non caring staff just going about doing their job not caring the impact of their actions. You made my little ones Cry, Their words 'this is the worst day at a holiday over' so here you go guys wear these disappointed as a badge. This is beside the bed that we got in the room waking up with a backache each morning as it sinks like a tub overnight, it's been gulping neurofen with breakfast each morning Room 3221, yes we are still here - last day but not impressed. This resort has so much it could get right and make it perfect - it starts with caring

I very rarely give a negative review but after reading 1600 reviews before booking this resort thinking it would be fantastic unfortunately I cannot give this more than a 2-star review. We are very disappointed. The room itself was good and clean however there were cockroaches in the kitchen and bathroom. We stayed as a family of 4 in a 2 bedded room and were only given one towel each. One would think that housekeeping would change towels each day but we did not see a housekeeper in our stairwell of rooms once! We had to wash the towels that were in the room when we arrived so they weren't soaking wet and we had no bin bags to change the rubbish over once the bin was full. Checking in - you have to pay a $200 bond regardless. If you are travelling with a larger family, good luck because you go up 4-5 flights of stairs. No there are no lifts. Parking - is free and the parking spot is dedicated to your room number however it's so unsafe with the corners. If people aren't paying attention it's an accident waiting to happen. The kids are- great for the kids. This is why we booked it. They have endless but the 2 kids small slides but if your child is small, again an accident waiting to happen cos they can plough themselves straight into the wall, so this was unsafe. fun Your staff and or lifeguards if you want to call them then are qualified. I had to ask 2 guards where we could get some pool towels only to be told she didn't know because she was new. I'm sorry but do your staff get a work orientation day to tell them where things are if needed etc, no. She had to ask 2 other staff members before we got our answer only to find out we had to walk over to reception which is on the other side of the resort next to the other building to get one. Then, we were charged $5 for each towel. Absolute joke considering we paid $400 a night. Dining-in option at the cafe, I call it a cafe because it wasn't a restaurant. The staff (especially the one with long blond hair) was rude and arrogant towards us because we asked a couple of Qs about the size of the meals and all we got in return was rudeness. ‘MEH’ Food is over priced. We ended up deciding to do the takeaway option as the area is cluttered and too small. It was pretty sad actually, especially again for what you pay. Check Out Day - rude front desk staff. Only one working the desk at a busy time of the day. When I asked if they could take the money out of our meal we billed for the room we were told it wasn't an option and we had to pay the full amount on the spot. Again rude and she had an attitude. Checking out of our room - you are EXPECTED to trace ALL your rubbish. It's too much for house keeping or if you even have housekeepers because we didn't see one the whole time. And.… going down 4 flights of stairs was a total pain and inconvenience, again for $400 a night. We shouldn't be expected to do that. We won't stay again. We stayed for the kid's atmosphere and the kid's play areas bu

Location is perfect..the St.James station is about 5 min walk only..shops are all around the hotel. The breakfast spread was good but one thing they should improve is they should have more Halal options available.

Excellent throughout. We were made to feel welcome from the moment we arrived and everything was as described. We had a well presented room that was clean, tidy and well equipped. The Pool area was great and kept spotlesssly clean with well manicured gardens. Will definitely stay here again. If you are thinking of Coolangatta as a destination put this Hotel on your list

I had a pleasant stay in Gold Coast. The hotel is close to beach. I can see ocean from the balcony. Room is clean. The downsides are there is stingy smell of renovation in the room, but gladly I can open the balcony door to let the air in. Also, there is huge sound from two exhaust fans on the ground floor, which disturb me much, and is making sound all day. Plus the too upbeat music from swimming pool. Wish the music can be more chill and gentle. Besides from these, the staff are overall very friendly.