Hotel dengan Khidmat Ambil/Hantar di Dar El Beida

We picked this hotel on advice of our local travel agent because it's located nearby a shopping center. We planned to stay there for 2 nights. Check in went smoothly. The front desk ladies were nice. When we entered the room, it's hot. Tried the aircon button, nothing. Called the front desk, they sent a housekeeping lady who explained in somewhat limited English that the hotel aircon is off so we had to open the windows. WHAT??? We talked to the front desk about it and they said, ”If after returning from your tour the room is still hot, we'll change the room”. Off we go on our tour. When we returned, sure enough the room was still hot . They had a new shift at the front desk and they knew the issue, so they helped us find another room. Three rooms later, now they put us in a suite, we thought it was not as hot as the previous 3. All this time, a front desk staff took us around to check all the rooms. Later the Duty Manager called and explained that for the months of March-April-May the hotel's central aircon is switched off. Why? The management's policy. WHAT??? We're tired so we settled but couldn't sleep that night, the room was too warm for us. Opening the windows didn't help a bit. The room was depressingly dark, not enough lighting. The furniture was old and the leather on the sofas is already torn. Reminds me of cheap motel, certainly not a Mercure. Bathroom lacked of good lighting. Entering the bathtub is dangerous due to its weird design and position. throughout of this the hotel staff did their best to make us feel comfortable, they were really understanding and helpful but can't do nothing about the aircon. Their gym, on the other hand, was well-lit, cool enough and had complete equipment. First thing in the morning we spent calling nearby hotels, including the nextdoor Marriott Bab Ezzouar, and asked if their aircon was also switched off. Answer: ”No, ours is on!”. After a sad breakfast with very limited menu, we checked out and moved to next door Marriott where we were given a beautiful and cool room.

فندق مريح وممتع طاقمه يعجز اللسان عن وصفه من حيت الخدمات والابتسامة وحسن الضيافة... غرف مريحة جدا نشكر المسيرين والإداريين وكل الموظفين من موظفي الاستقبال إلى الإطعام إلى عمال الغرف عن مجهوداتهم المتواصلة من أجل السهر على راحة الزبائن

Très décevant. Sale. Mal entretenu. De la moquette et des rideaux en velours partout. A éviter si vous êtes allergique. Nourriture sans aucun intérêt. Seul avantage la navette pour l'aéroport. Annoncée à 10mn, nous avons mis 45mn et avons failli louper l'embarquement...

We looked for a hotel to stay overnight to catch a flight the next day and this came up as very close to the airport with an extra bonus of free shuttle service from and to the airport. The staff were very friendly and accommodating. The room was nice and clean. We had dinner at the restaurant, the staff again were very polite and were kind to accommodate for my baby who has a dairy allergy. The food was nice. Continental breakfast was good with the option of ordering hot food. The shuttle service was efficient (runs every hour). Overall it was an excellent experience. Many Thanks to all the team at Best Night 2 and I will definitely be staying here again in the future.