Hotel dengan Khidmat Ambil/Hantar di Missoula

very good experience. The mattress is so comfortable that we don’t want to get up.

Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

This hotel is a diamond in the rough. I travel for a living, and I always like to earn points when I travel, but I only stay at this hotel in Missoula because they treat me so well and with such respect that I don’t need points to stay here.. I want to thank Libby and her team for treating us so well while we were there on a conference last month. You made us all feel so welcome. You can guarantee you have future business from all of us and you know I will always be back.

While we have stayed at this property years ago under a different chains brand, it retains many of the features of its former brand. It says Comfort Inn on the signage but internally it doesn’t have the same general feel as most of the brand we’ve stayed at (100s of different locations over the years) While the furniture and interiors feel like its former brand, beds and bedding, bathroom soap/shampoos are all standard Comfort in fare…. Think going into a nicer chain sit down restaurant, that used to be a high end steakhouse but seeing them serve or package things like a fast food place. It feels a bit off to me. That all being said the facility is nice, clean and comfortable and staff were very welcoming and friendly. Nice walk in shower, room layout nice (but not typical Comfort Inn style/layout) Breakfast needs improvements. Breakfast area is small very limited seating and the food….well let’s just say we ate breakfast elsewhere after trying it. While the potatoes were ‘warm’ and real potatoes they tasted rewarmed and almost mushy for the wedge style they were, eggs tasted like bad powdered eggs, they had sausages links as well which were just ok. Also have some microwaveable breakfast options and the standard dry fare. I feel this property should have gone with a different Choice branding, as it does seem based on many reviews it gets confused with the other Comfort on the other side of town. A solid stay, no issues, though we will try other places in town next time, for perspective.

The location is great. Close enough to the highway but far enough to hear any traffic noise. Close to several fancy restaurants. Room is clean and neat. Bed is cozy and comfortable. Agents are very warm and friendly. Very positive experience.