Hotel berhampiran Biserica Evanghelică Sfântul Ioan, Sibiu

Overall excellent experience ruined by contracted horrible laundry service! Clothing was not ready when promised, poorly washed -- light clothes darkened from mixed wash, clothes were returned folded/damp & the reception staff supporting the contractor's stories -- my clothes were promised the evening before, when they were not returned the next morning, reception staff said the contractor was on the way -- 20 minutes later, they told me the contractor was ironing my clothes & will be here in 10 minutes, all lies! The Golden Tulip Ana Tower's needs a reputable laundry service or discontinue it!

行程至今住的房間最簡單的了，但是服務還行，前台和餐廳服務都很好，衹是感覺不知道哪裡不對勁，在這哭了一場，鬧了不愉快，安靜，周圍是運動場和公園，錫比烏的水特別好，甘甜，無水鹼。

We had one of the smaller rooms. We felt that it lacked character and charm. The lighting in the bedroom and bathroom was really poor. The room was really dark and incredibly difficult if your a female who wishes to apply make-up. The room lacked adequate plugs. The included breakfast was ample and in a very pleasant dining room. The staff is very pleasant and helpful! The included free parking was a great bonus! For some reason we couldn't get hot water in the sink, but luckily the shower had hot water.

Very spacious, accommodating the three of us in a twin room and a sofa in the living room, with plenty of daylight in this 5th floor apartment. Plus a kitchen. It's a bit of a walk from the city centre but we found a couple of bars nearby for a nightcap. Just the sort of apartment where I would live if I could afford it!

In fact, I had a reservation, but I refused to stay at the hotel due to the conditions and the rudeness of the staff (who were probably following the owner's instructions). The German-named hotel, a rip-off, was pretty much like the one I got with Johannis. You check in, go to your room, and find that it's very hot. You fiddle with the high-tech AC control system on a tablet embedded in the wall, only to discover that it's already set to the minimum temperature with the ventilation at maximum, yet it still displays 27 degrees in the room. You take off your shoes and sit by the ventilation grille, noticing a slight breeze (and I'm not exaggerating, just a slight breeze) that probably aims for 25-26 degrees. I've spent several years cumulatively in hotels, so I know their tricks. I open TripAdvisor and search for reviews, and of course, all the ones from the summer period complain about the lack of AC. I go down to the reception and ask the lady there if they have any rooms where the AC works and if they won't shuffle me from room to room as they did with other tourists who had written about this ”strategy,” probably devised by the rude owner. The lady assures me that she will solve my problem: two more rooms and luggage tours through the hotel, only to find out that it was exactly as I suspected: no room could provide a decent temperature. The lowest was 26 degrees with the AC running at maximum for 5 hours (in a colleague's room who had arrived earlier). I don't understand two things: How does a place like this get a 4-star rating? Probably the same way gas stations between buildings do. What kind of owner is so rude and stingy that they won't solve the problem and won't instruct their staff to try to fool the customer by shuffling them from room to room, even though they have reviews from 2022 pointing out the issue? PS: I mustn't forget two more aspects: brown wooden doors in a design with white and gray in the rooms; it's as if a blind person thought of the color combination. The parking lot might be enough for 10% of the rooms, and the reception lady encourages you to park at the nearby Mega Image supermarket where the parking spaces are marked as for the store's customers. When you ask if that's not a problem, you're told to put your car in a less noticeable spot in the back; otherwise, the store staff might notice and come to ”complain” about it. This is Romanian tourism (even with a German name) in the ”land of well-done things.”

Very weird experience. On one hand, the place looked new and modern. On the other hand, we had issues at check in so we got another set of rooms with same rate and somehow didn’t annulate the one over booking. But let’s say it was fixed. Bathroom was smelling bad and shower had issues. Bathroom needs clear renovation! Even worst, the lady at the reception came over me in the room and ran. I screamed because I was like *** and went on the hall because I assumed my door didn’t close if someone came in. And it was no room service. Someone yelled sorry from the hall and did not turn around. Even weirder, every day leaving with the car the receptionist was running after us to check out??? I mean, they have the visa if we were to leave. Just really off experience.