Hotel berhampiran Akka, Siem Reap

The hotel location was very convenient for food and everything. The room was very neat and clean, nice bedding. The staff were very attentive and energetic, highly recommended

This is a 5 star hotel in central Siem Reap. It is luxurious but not pretentious. Though the classic room is their ”starter” room, it was superb. We were two adults and a child. The boy slept on the sofa and they provided bedding at no charge. Our bed was extremely comfortable. The room was elegant but not pretentious integrating a lot of wood and granite. Two arm chairs with foot rests made our stay most comfortable. Staff was very friendly, helpful and responsive. The breakfast for two days was a fixed menu, then buffet. Plenty of western and Asian options. Real bacon too. The location is central and their are tuk tuks waiting outside all the time.. Everything is within a $1 to $2 tuk tuk ride. We let the hotel arrange our tuk tuk temple tours to our specifications. The driver was a great guy, and provided iced water and iced towels Their price was the same as two other tuk tuk drivers who I emailed. They also arranged airport taxis (not free). We agreed that this was the best hotel experience we've had in Asia. I highly recommend this hotel, and it is one we would return too, which we don't often do. For the quality, the rates are extremely good value

We been there last week. We got the room exactly on the ground floor because this is the last room available on that day. We had an early flight so we arrived the hotel early. First, we thought we only drop our luggage first at the hotel and then we started our tour. We asked the receptionist who on duty in the morning, it would be good if we can check in early ? But if not possible, it’s also ok. She said we can check in early no problem and we don’t have to pay for the early check in. We were really happy. She’s very kind and warm welcome to us. The room is large so we have enough space. The aircon is cooling enough for us too. But we have only one toilet roll in the room. The room is smelling good , nothing disturbing us. But we got a noise from outside in the morning. We would like to sleep in in the morning but the conversation from the people outside the room was loud and we got a free wake up service. I think the room no soundproof. When we booked we saw we get breakfast included the booking. We stayed there two nights and never get a breakfast. First day check in , we asked the receptionist man who had duty at night time on Saturday night, he said no we don’t have breakfast including but after we showed him the booking we had by email , he said yes we have and the breakfast will start at this time to this time. The next day, we asked for the breakfast, the reception man ( a new face again) , he said sorry the chef is not coming today so we don’t have breakfast. He’s friendly and polite but can’t the hotel find any solutions? Just lets the staff say apologise to every client like that ? If we don’t get food , no matter they can offer us something like coffee or juice besides nothing to offer only apologies. The next second day, also the same we didn’t any breakfast. The hotel location is good, not far from the pub street and above 18mn by motorcycle to the temple. The room: big enough, clean enough, but the pillow case were old . So better replace a new one . Soundproof: not good, you can hear everything from outside when the people talk or the housekeeping cleaning outside. But only in the morning or early morning. The staff: they are friendly, welcome, polite, helpful and always smile. Only big complaints for me about the breakfast. If in the booking say including should be included. If the chef can’t come , ask for the another chef or provide something else instead of nothing.

Booked this hotel only for two nights 6-8 Jan. My past experience during my earlier travels in some cases was bad in the sense the hotel description and photographs were not factual. I reached the Angkor land Urban Botuque on 6 Jan afternoon to check in. First look at the Hotel building told me I have made the right choice. The most happening place in Siem Reap the Pub Street was about a km away. The hotel surrounding were very clean with a wide road in front and a big parking space in front. As soon as I entered the huge lobby with teak wood interiors I was greeted by the the hotel staff team. Check in took just a couple of minutes. Meanwhile the Manager of the hotel Mr. Eng Sona came and met me too which was a nice feeling. He said he is giving me a very good room on the fourth floor and if I did not mind he would shift me to a still better room the very next day which was then occupied. The room was very big and very comfortable. Had all the amenities. The next day the Manager showed me the other room on the third floor. I agreed to shift. This room too was large, the bathroom had a bath tub and in addition a separate glass bath enclosure too. It had a balcony too overlooking the swimming pool. The pool was excellent. Breakfast menu was also very good. The hotel arranged my tours too. Tuk Tuk and the motorcycle buggy called the Remork was always available just outside the hotel.. After this most wonderful experience in the first two days I extended my stay further for the remaining days too from 8- 11 Jan 24. The Manager Mr.Sona met me regularly to enquire if I was comfortable and whether I needed anything. His team of young boys and girls too were very responsive and greeted the guests everytime. I did not find any flaw or anything to complain about during my entire stay. I had the the most memorable experience in Angkor Land Urban Boutique thanks to Mr. Sona the Manager and his team.

Warning! Awful experience! We left early without a full refund due to the room being unfit for purpose! Main issue: THE RATS. On our first night in the family room we got woken at 3am to the sound of rats running around the walls and ceiling making a lot of noise, scurrying around and gnawing. It was VILE. It lasted all through the night so I couldn't go back to sleep. This wasn't helped by the fact there were holes in the walls and ceilings in the bathroom. We informed the reception that we didn't want to continue our stay and wanted to leave on our last night with more than 24 hours notice and they refused to help, we asked if a different room might help but we were not accommodated. As this discussion was happening a huge rat ran through the reception in sight of us and the reception staff and they still would not give us a full refund for our last day. (We left, lost money and had to pay for another hotel) Other problems to be aware of: - Shower fitting was from above only and very dated with the fittings and wires hanging off and large holes in the ceiling and walls -Rock hard beds to the point it hurts your bones. -NO TV (the wires had apperently been cut in the street so this isn't getting fixed any time soon) -Extremely poor WiFi, hardly worked/connected (apparently due to ”too many guests”) - Poor cleanliness stains on sheets & towels - Run down in general, rusty sunbeds, holes in walls, holes in towels etc - Useless Sun beds with no functional back rest, pillow kept moving and wasn't a good angle to lie back on - False spa advertising ... The spa closed down a while ago and doesn't offer 3/4 of the treatments it says, and if you do want a massage they call an external therapist to come your room and do it on your bed, which with the lack of cleanliness I would presume they don't change your oily sheets afterwards. - Pool was dangerous, greasy tiles underfoot so when getting in and out of the pool it was very easy to slip and the edges of benches/seats/raised areas in the pool all had very sharp edges that you could cut yourself on. It was also in the shade for part of the morning and all of the afternoon. - seemingly uninterested reception staff that couldn't help - Poor customer service, with no house keeping & only a small amount of toilet paper given for 3 nights Please trust us and do not go,

This hotel is tucked away in a nice quiet street. From the time you enter the place, you can begin to feel a very nice vibe. It is very tastefully done up with a lot of effort going into being eco friendly at every step. The rooms were very neat and comfortable. The staff are very friendly and helpful. The only one problem I faced was with the washbasin the bathroom- where the faucet was pointing sideways and just would not stay put pointing into the basin. A first for me :-)

This image effectively captures the essence of not only the hotel but also the entire city and country. It exudes an overall dilapidated and below-average quality. Our stay at this hotel lasted for a month, costing around 650 euros, and although our sleep was satisfactory, there were numerous shortcomings. Despite actively searching for other hotels within the same price range, none of them were satisfactory. However, due to the comfortable sleep we experienced, we decided to stay. If we had come across a more respectable option, we would have immediately left. The advantages include a peaceful and quiet atmosphere at night, as well as reasonably comfortable beds. Additionally, the staff demonstrated friendliness and helpfulness.

We stayed in a deluxe room for 4 nights - it started to feel like home. The room was a good size and clean. Just outside was the gorgeous pool. The grounds of this hotel are a leafy tropical garden. The location of the hotel is OK but it is perhaps 2kms to the tourist district - quite walkable but in the heat we took a tuk tuk to Pub Street which the hotel organised. There is a restaurant in the hotel with quite good food but obviously not the same atmosphere as the tourist district. There is a convenience store right next door and an ATM just down the street. The WiFi was OK but a bit patchy - sometimes we had to go to the bar to get a strong signal. Overall, a good experience.

Lovely hotel , firm but comfortable beds , refillable water bottles, water station, hot water , although it took a while to come through, very helpful staff, one young man although finished for the day took pity on my husband running back down the road as he had forgotten to pick his phone up in restaurant, gave him a lift to get it , very much appreciated. Nice pool area with a few sun beds . Some wildlife in central pool area . Down point we were on ground floor and should have had a city view but we got a wall which made the room quite dark

I went to SR for visit and working , was stay at this hotel 3 night, room is nice with clean , price is acceptable with gift floor and good WiFi , I was very upset with services, there is not a standard service, just a bit case but they tried to lied us , the case We can’t access TV I. The room they tried to lie us since I check in till check out just tell there are problems with TV Cable company 😅 firstly they told me they bought smart tv box arrived hotel then TV remote not accessible! Finally is about Tv cable company look like they think we are local guest not much money to pay therefore no solution like change from another room to our room , just set up honeymoon flower a bit expensive 7$ charged . But night shift staff he is good and kind