Hotel Kolam air panas di Siem Reap

We stayed at 4 hotels in Siem Reap on this trip and we both agree this was the best. The room was large with oversized soft bed and strong ac. Words just can’t describe the pool…biggest we have seen in our lives. It’s so relaxing to just swim around the whole thing. Breakfast was our best at this hotel as well. 100% loved it and would return.

The staff is very kind and will help you organise everything. They made our 3 days trip to Angkor perfect. The location of the hotel is excellent. It is a 3 mins trip by tuk tuk to the Pub Street and night market and about 10-15 mins away from Angkor. The hotel and the rooms are just as per the pictures.

Son Thavary and Dalis Soy are the nicest people and have awesome energy. They gave excellent customer service. Son Thavary helped us book tickets to multiple places and is always smiling. I highly recommend this place. 10 out of 10 :)

A beautiful traditional hotel in Siem Reap, quietly situated away from the hustle and bustle of the city streets. I absolutely loved the place, as I always prefer a spacious and palatial atmosphere that feels like it’s all yours. The lobby is mesmerizing and beautifully designed, featuring elegant decor and a large swimming pool. As someone who values privacy, the experience felt truly royal to me.

酒店保持的非常好。有用心維護。前廳部員工很熱情，服務員都會主動問好。早餐品種有點少，果汁不是鮮榨的，是那種廉價糖水的味道，這點比較減分。但是水果都不錯。歐美遊客比較多，中國人比較少。游泳池感覺很棒，是個度假酒店的樣子。16年，19年，24年入住了三次。還會再來。

Likes: (1) Excellent location - close to amenities yet nestled in a quiet, shady locale. (2) Chic and modern contemporary hotel design. (3) Room and common areas were generally well maintained and clean but wear and tear is showing in some places. Dislikes: (1) No more free round trip airport transfers since new Siem Reap Airport (SAI) opened in October 2023. (2) Bed was flimsy and provided no back support. (3) If your room faces the garden, the view is quite nice during the day. However, the downside of garden facing rooms is that on weekends, the noise from a live show in a nearby establishment permeates the room. This noise lasts until 12 midnight(!). So please beware. (4) During breakfast, the egg station was located in an outdoor area behind a sliding glass door - it might get overlooked by some guests. (5) Due to cost considerations, the air-conditioning in lobby is usually not switched on despite the sweltering weather. This is a phenomenon common in Cambodian hotels and apartment building, not just Somadevi Residence.

The first night I was put in a room with an air conditioner that was running but never cooled. The next room had a family of very loud people that went most of the night. The staff is friendly and attentive, but obtrusive. I was moved to another room which had excellent air conditioning and was comfortable. I have lived extensively in SE Asia and am familiar with the culture. However, always being asked,”Where are you going,” or “What are you doing?” Made me feel very uncomfortable. Simply tell guests that if they need anything or have any questions to please ask, instead of feeling interrogated each time I walked in and out of the hotel. The girl that served in the dining room had a warm smile and was very kind and she always tried to serve well and did great. The days she was off, it was an uncomfortable awkward experience just trying to have a simple breakfast. Just trying to get salt or getting condiments so that I could eat my food while it was hot, was almost impossible. As an exercise swimmer, the pool was very unclear at first. I asked if it could be cleaned and their was resistance to do so. Eventually it was cleaned and later it was much better. I booked my room for two and my girlfriend was only able to be with me part of the time. One evening when I walked into reception with her, the guy was rude and disrespectful and interrogating us both. It was a very uncomfortable and unacceptable situation. I had booked it for two weeks. Two days before I left, one evening, there was a rat running on the soffit near the ceiling. I didn’t complain about it because my stay was nearly finished and I don’t know what they would even try to do to remedy the situation. The balconies are nice and overall it was quiet and peaceful.