Hotel berhampiran Ta Kav Gate (West Gate of Angkor Thom), Siem Reap

I went to SR for visit and working , was stay at this hotel 3 night, room is nice with clean , price is acceptable with gift floor and good WiFi , I was very upset with services, there is not a standard service, just a bit case but they tried to lied us , the case We can’t access TV I. The room they tried to lie us since I check in till check out just tell there are problems with TV Cable company 😅 firstly they told me they bought smart tv box arrived hotel then TV remote not accessible! Finally is about Tv cable company look like they think we are local guest not much money to pay therefore no solution like change from another room to our room , just set up honeymoon flower a bit expensive 7$ charged . But night shift staff he is good and kind

Es un hotel pequeño, distendido. La decoración budista lo hace especial. Las habitaciones son lindas. La atención es muy buena; el personal es súper amable y servicial. Apenas llegamos nos sirvieron té helado, que con las temperaturas de Siem Reap fue una muy agradable bienvenida. Hay una terraza con pileta y restaurant/bar en la terraza. Toda una experiencia recomendable. Lo único malo para decir es el que el desayuno no era de lo mejor. Pocas opciones; no era buffet, sino que tenías que elegir algún menú preestablecido y no era demasiado abundante. El café no era de filtro, sino instantáneo (algo que uno no espera en zonas tropicales).

Booked this hotel only for two nights 6-8 Jan. My past experience during my earlier travels in some cases was bad in the sense the hotel description and photographs were not factual. I reached the Angkor land Urban Botuque on 6 Jan afternoon to check in. First look at the Hotel building told me I have made the right choice. The most happening place in Siem Reap the Pub Street was about a km away. The hotel surrounding were very clean with a wide road in front and a big parking space in front. As soon as I entered the huge lobby with teak wood interiors I was greeted by the the hotel staff team. Check in took just a couple of minutes. Meanwhile the Manager of the hotel Mr. Eng Sona came and met me too which was a nice feeling. He said he is giving me a very good room on the fourth floor and if I did not mind he would shift me to a still better room the very next day which was then occupied. The room was very big and very comfortable. Had all the amenities. The next day the Manager showed me the other room on the third floor. I agreed to shift. This room too was large, the bathroom had a bath tub and in addition a separate glass bath enclosure too. It had a balcony too overlooking the swimming pool. The pool was excellent. Breakfast menu was also very good. The hotel arranged my tours too. Tuk Tuk and the motorcycle buggy called the Remork was always available just outside the hotel.. After this most wonderful experience in the first two days I extended my stay further for the remaining days too from 8- 11 Jan 24. The Manager Mr.Sona met me regularly to enquire if I was comfortable and whether I needed anything. His team of young boys and girls too were very responsive and greeted the guests everytime. I did not find any flaw or anything to complain about during my entire stay. I had the the most memorable experience in Angkor Land Urban Boutique thanks to Mr. Sona the Manager and his team.

We been there last week. We got the room exactly on the ground floor because this is the last room available on that day. We had an early flight so we arrived the hotel early. First, we thought we only drop our luggage first at the hotel and then we started our tour. We asked the receptionist who on duty in the morning, it would be good if we can check in early ? But if not possible, it’s also ok. She said we can check in early no problem and we don’t have to pay for the early check in. We were really happy. She’s very kind and warm welcome to us. The room is large so we have enough space. The aircon is cooling enough for us too. But we have only one toilet roll in the room. The room is smelling good , nothing disturbing us. But we got a noise from outside in the morning. We would like to sleep in in the morning but the conversation from the people outside the room was loud and we got a free wake up service. I think the room no soundproof. When we booked we saw we get breakfast included the booking. We stayed there two nights and never get a breakfast. First day check in , we asked the receptionist man who had duty at night time on Saturday night, he said no we don’t have breakfast including but after we showed him the booking we had by email , he said yes we have and the breakfast will start at this time to this time. The next day, we asked for the breakfast, the reception man ( a new face again) , he said sorry the chef is not coming today so we don’t have breakfast. He’s friendly and polite but can’t the hotel find any solutions? Just lets the staff say apologise to every client like that ? If we don’t get food , no matter they can offer us something like coffee or juice besides nothing to offer only apologies. The next second day, also the same we didn’t any breakfast. The hotel location is good, not far from the pub street and above 18mn by motorcycle to the temple. The room: big enough, clean enough, but the pillow case were old . So better replace a new one . Soundproof: not good, you can hear everything from outside when the people talk or the housekeeping cleaning outside. But only in the morning or early morning. The staff: they are friendly, welcome, polite, helpful and always smile. Only big complaints for me about the breakfast. If in the booking say including should be included. If the chef can’t come , ask for the another chef or provide something else instead of nothing.

The hotel location was very convenient for food and everything. The room was very neat and clean, nice bedding. The staff were very attentive and energetic, highly recommended

Amazing hotel. Far from town. Not walking distance. No bell staff. Beautiful pool. Beautiful room. Comfortable bed. I would stay here again.

We stayed in a deluxe room for 4 nights - it started to feel like home. The room was a good size and clean. Just outside was the gorgeous pool. The grounds of this hotel are a leafy tropical garden. The location of the hotel is OK but it is perhaps 2kms to the tourist district - quite walkable but in the heat we took a tuk tuk to Pub Street which the hotel organised. There is a restaurant in the hotel with quite good food but obviously not the same atmosphere as the tourist district. There is a convenience store right next door and an ATM just down the street. The WiFi was OK but a bit patchy - sometimes we had to go to the bar to get a strong signal. Overall, a good experience.

This hotel is tucked away in a nice quiet street. From the time you enter the place, you can begin to feel a very nice vibe. It is very tastefully done up with a lot of effort going into being eco friendly at every step. The rooms were very neat and comfortable. The staff are very friendly and helpful. The only one problem I faced was with the washbasin the bathroom- where the faucet was pointing sideways and just would not stay put pointing into the basin. A first for me :-)

Lovely hotel , firm but comfortable beds , refillable water bottles, water station, hot water , although it took a while to come through, very helpful staff, one young man although finished for the day took pity on my husband running back down the road as he had forgotten to pick his phone up in restaurant, gave him a lift to get it , very much appreciated. Nice pool area with a few sun beds . Some wildlife in central pool area . Down point we were on ground floor and should have had a city view but we got a wall which made the room quite dark

The first night I was put in a room with an air conditioner that was running but never cooled. The next room had a family of very loud people that went most of the night. The staff is friendly and attentive, but obtrusive. I was moved to another room which had excellent air conditioning and was comfortable. I have lived extensively in SE Asia and am familiar with the culture. However, always being asked,”Where are you going,” or “What are you doing?” Made me feel very uncomfortable. Simply tell guests that if they need anything or have any questions to please ask, instead of feeling interrogated each time I walked in and out of the hotel. The girl that served in the dining room had a warm smile and was very kind and she always tried to serve well and did great. The days she was off, it was an uncomfortable awkward experience just trying to have a simple breakfast. Just trying to get salt or getting condiments so that I could eat my food while it was hot, was almost impossible. As an exercise swimmer, the pool was very unclear at first. I asked if it could be cleaned and their was resistance to do so. Eventually it was cleaned and later it was much better. I booked my room for two and my girlfriend was only able to be with me part of the time. One evening when I walked into reception with her, the guy was rude and disrespectful and interrogating us both. It was a very uncomfortable and unacceptable situation. I had booked it for two weeks. Two days before I left, one evening, there was a rat running on the soffit near the ceiling. I didn’t complain about it because my stay was nearly finished and I don’t know what they would even try to do to remedy the situation. The balconies are nice and overall it was quiet and peaceful.