Pengguna Tetamu
4 Mac 2024
All good. Just the coffee machine at Madison cafe. Many guests were struggling with it and staff had to run to help which is a waste of their time. Coffee machine with beans or ground coffee would be better. The Indian guy who attended to me was a little rude making fun of guests English infront of other guests to the other staff.. Staring at me for saying coffee with cream and sugar instead of Americano, which I eventually did. Whats the difference.and harm in exercising a little humility?. The coffee house is crowded and he was clearly audible. It is frustrating handling guests at times but if you want people to come back the its best to do it at the staff canteen not at the restaurant I in front of other guests who CAN speak English. Ryan at the lounge was just brilliant and so was the F & B Manager who appeared to be around morning, noon.and night with a smile on her face. Service at the lounge 3rd floor was impeccable. I was misinformed that we had free breakfast at the lounge and Ryan was very polite about it, instead of announcing loudly that I needed to pay. Girl at the reception who checked us in was extremely kind and apologetic about the breakfast error.
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