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Persekitaran4.1
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Kebersihan4.1
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Lorraine Juan
Bilik Twin Standard Tiada Tingkap
Menginap pada Okt 2024
Keluarga
1 ulasan
4.5/5
Hebat
Disiarkan pada 20 Okt 2024
The hotel is very easy to locate. Plus plus points with how clean it was when we arrived. Though the room was just right for sleeping and taking a bath, important thing it is very clean. Near bus stops and food stalls 😍 near attractions too.
Terjemah
6/7
Jawapan daripada Pihak Penginapan: Dear Lorraine,We are delighted to hear that you had a great time staying with us, in particular for our convenient location and very clean rooms. Our hotel is indeed very well located with close proximity to many eateries, public transport and convenient amenities. There is a bus stop right at our doorstep for easy access to city center and major attractions. We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive
Pengguna Tanpa Nama
Bilik Twin Standard Tiada Tingkap
Menginap pada Sep 2024
Lain-lain
14 ulasan
3.0/5
Disiarkan pada 29 Sep 2024
My 3rd time here.. I think we’ve gotten the exact same room as my 1st time! However the rates were much higher now.. The wooden toilet door couldn’t close due to the expansion of the wood as the shower was just next to it! The toilet’s ventilation exhaust fan was rather noisy too! Sighhh..
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for returning to stay with us. Room rates could have been higher during your stay period due to at shortage of rooms across Singapore, especially during the F1 Grand Prix period. It is also unrealistic to expect room rates to remain the same as your previous trip to Singapore considering the worldwide inflation. Nonetheless, rest assured that our room rates are highly competitive in our market segment. Please share your feedback with our Front Desk and my colleagues will ensure to inspect and rectify quickly. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive
Pranav Patil P
Bilik Twin Standard Tiada Tingkap
Menginap pada Sep 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 8 Sep 2024
Exceptional Stay at Fragrance Hotel - Oasis
I recently had the pleasure of staying at Fragrance Hotel - Oasis, and I must say it was an unforgettable experience from start to finish. This hotel truly exceeded all my expectations.
Check-In/Out: The check-in process was swift and welcoming. The front desk staff greeted me with warm smiles (Jassica and Kai) and made sure all my needs were met efficiently. The checkout process was equally smooth, making my departure just as pleasant as my arrival.
After checkout I forgot my phone at hotel room, they immediately connected me, I was at air port then, gone back and took phone come back. I must thank for this quick information from hotel (especially Mr. Kei) thank you.
Room Quality: My room was a sanctuary of comfort and style. It was immaculately clean, well-maintained, and beautifully decorated. The bed was incredibly comfortable, with high-quality linens that ensured a restful night’s sleep. The attention to detail in the room’s design, from the plush furnishings to the elegant lighting, was impressive.
Amenities: The hotel’s amenities were top-notch. On the right hand side you see Dominos which gives great Pizza (Especially great Veg Pizza). Shopping Center is at walkable distance.
Service: The level of service throughout my stay was exceptional. Every staff member I encountered, from housekeeping to concierge, was friendly, professional, and eager to assist. They went above and beyond to ensure my stay was comfortable and enjoyable.
Location: The Grandview Hotel’s location is ideal, situated close to key attractions and dining options. Whether I wanted to explore the local sights or simply enjoy a leisurely stroll around the area, everything was conveniently within reach.
Overall Experience: My stay at Fragrance Hotel - Oasis was nothing short of perfect. The combination of luxurious accommodations, outstanding service, and excellent amenities made it a standout choice. I highly recommend this hotel to anyone looking for a premium experience and a home-away-from-home ambiance. I’ll definitely be returning on my next visit!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,It has been an absolute delight to have exceeded your expectations with our clean and comfortable rooms, convenient location and the service from our amazing staff! We are delighted to know that you were able to retrieve your phone which was left in the room before boarding your flight, and we have shared your special recognition with our staff Kai and Jessica. Our hotel location is indeed very well located with close proximity to many eateries, public transport and convenient amenities. We look forward to welcome you back for another exceptional stay with us!Warm Regards,RolandGuest Experience Executive
Mee Chiong
Bilik Double Superior
Menginap pada Okt 2024
Pasangan
16 ulasan
4.5/5
Hebat
Disiarkan pada 6 Okt 2024
Everything just nice.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mee Chiong,Thank you for your awesome rating. We strive to make each stay as comfortable and affordable for all our guests and we are happy to learn that we had met your expectations. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive
Pengguna Tanpa Nama
Bilik Twin Standard Tiada Tingkap
Menginap pada Mei 2024
Tempah untuk orang lain
2 ulasan
3.2/5
Disiarkan pada 1 Jun 2024
Room is tidy and clean. You get what you pay. Good location where bus stop is right in front.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,We appreciate your positive comments of your hotel stay for our clean rooms and accessible location. Other than Novena MRT station, there is also a bus stop near our doorstep for direct access to city center. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive
Travel Guide
Bilik Twin Standard Tiada Tingkap
Menginap pada Feb 2024
Pasangan
3 ulasan
1.7/5
Disiarkan pada 28 Feb 2024
My recent stay at a budget hotel offered a mixed bag of experiences that ranged from mildly inconvenient to pleasantly acceptable. From the onset, the size of the room presented the first of these mixed impressions. Despite understanding the constraints often associated with budget accommodations, the reality of our room's dimensions was somewhat disheartening upon first glance. This initial disappointment, however, was mitigated by our itinerary, which kept us out and about for the majority of our stay, reducing the impact of the room's size on our overall experience.
In anticipation of our arrival, we had reached out to the hotel 1-2 days prior, requesting the possibility of an early check-in. This was based on the premise that should a room be available, we could conveniently settle in before the standard check-in time. The hotel's response, though non-committal, acknowledged our request, advising us to confirm the possibility upon our arrival. This interaction, although not promising, was appreciated for its clarity and professional handling of our request.
Upon our arrival in Singapore, we were met with a situation that seemed hopeful at first. The specific room we had booked showed availability for early check-in, bolstering our optimism. However, our hopes were quickly dashed when the request was outright denied, not even allowing for a compromise of an hour earlier than scheduled. This strict adherence to check-in times, despite apparent room availability, was a first in my travel experiences. The option to leave our luggage at the front desk, though a small consolation, was offered with a disclaimer of risk, which did little to alleviate our initial frustration.
Transportation options near the hotel were a mix of convenience and limitation. The proximity of bus services facilitated our daily excursions, offering a seamless connection to the broader cityscape. The absence of a nearby metro station, however, was felt, particularly in moments when the ease of metro travel would have been preferred. This minor inconvenience was factored into our travel plans, and though not ideal, it was manageable within the context of our stay.
The interaction with the hotel staff varied greatly, painting a complex picture of customer service. Of the several receptionists we encountered, three provided commendable service, marked by professionalism and a willingness to assist. Their efforts added a layer of comfort to our stay, partially offsetting earlier grievances. The initial receptionist we dealt with, however, left much to be desired. Her demeanor was off-putting, marked by a brusqueness and an apparent annoyance at our arrival. This interaction, unfortunate as it was, framed our first impression of the hotel's hospitality, setting a tone that subsequent interactions worked hard to rectify.
In summary, our stay at this budget hotel in Singapore was a journey through a spectrum of experiences. From the constraints of physical space to the fluctuations in customer service quality, each aspect contributed to a nuanced overall impression. While not without its drawbacks, the stay offered valuable lessons in managing expectations and finding appreciation in the smaller gestures of hospitality that shone through the less favorable moments.
Terjemah
MUHAMAD FIZRI
Bilik Double Superior
Menginap pada Feb 2024
Keluarga
12 ulasan
4.0/5
Sangat Baik
Disiarkan pada 25 Feb 2024
The room & toilet is small but look clean. the staff is very helpful. Okay for a short stay.
Terjemah
Jawapan daripada Pihak Penginapan: Dear FIZRI,We are glad to hear that you had enjoyed our clean rooms and warm service from our staff. As Singapore is a small city state, rooms in economy-tiered hotels are not spacious, but they are functional and have all the necessary features to provide guests with a comfortable rest. We hope to have the pleasure of inviting you through our doors again.Warm Regards,RolandGuest Experience Executive
Duma
Bilik Twin Standard Tiada Tingkap
Menginap pada Dis 2023
Keluarga
5 ulasan
4.2/5
Sangat Baik
Disiarkan pada 1 Feb 2024
Small room without window location is far from orchard but near bus stop in front of public residential …facilities is not good enough
Terjemah
Jawapan daripada Pihak Penginapan: Dear Duma,As one of the most densely populated cities in the world, land is scarce here and hence, most budget accommodation properties do not offer large rooms. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. Please be sure to choose the desired room type when making your booking. Our Standard Rooms are not equipped with windows, if you wish to have a window feature, please select one of our other room types. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive
DBA & JRA
Bilik Twin Standard Tiada Tingkap
Menginap pada Nov 2023
Bisnes
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 Dis 2023
Hotel location was very strategic as it is very near bus stations, beside hawker market. Accesible to MRT stations and other attractions.
Hotel staff are very friendly and accomodation. Ms. Jessica Long was very helpful to us. Will definetely book again in this hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear DBA & JRA,The Hotel Team is grateful to receive your very strong recommendation for Fragrance Hotel Oasis. We are heartened to hear that your stay was an impeccable one, from the strategic location of the hotel to our helpful staff. We pride ourselves on delivering service from the heart and we have shared your kind recognition with our staff Jessica. We look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive
Yuvraj Rai
Bilik Double Superior
Menginap pada Nov 2023
Pasangan
12 ulasan
5.0/5
Luar Biasa
Disiarkan pada 26 Nov 2023
This is the perfect hotel for a weekend getaway in novena. The downtown area on Main Street is a best kept secret and the fragrance offers everything you need if you don’t feel like venturing out.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Yuvraj,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
Pengguna Tetamu
Bilik Twin Standard Tiada Tingkap
Menginap pada Nov 2023
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Nov 2023
We have unexpected changes at the last minute, but Trip.com and Fragrance Hotel Oasis managed to fulfill that. The Indian lady receptionist was very helpful during the late night check-in process and our early morning check-out process was also smooth. The location is just next to a bus stop and there are lots of eateries and several supermarkets nearby. We were able to buy snacks at late night at the nearby 7-Eleven. The location was also easy to take Grab back to the airport.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,The Hotel Team is delighted to learn of your wonderful stay experience with us, from our hotel's excellent location and amazing hospitality team. Our hotel is indeed very well located with great accessibility to eateries, public transport and amenities. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
Sumesh
Bilik Twin Standard Tiada Tingkap
Menginap pada Mei 2024
Keluarga
42 ulasan
2.7/5
Disiarkan pada 5 Mei 2024
Yes, it’s a budget hotel , but too strictly about check out time 12noon and SGD 45 for early check in 1 pm and extra $6 charged for the room with windows only available
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sumesh,Thank you for your valuable feedback. My colleagues at the front desk are usually more than happy to offer complimentary early check-in/late check-out services for our guests, subject to the availability of rooms. The small top up fee is to enjoy the room upgrade to our superior rooms. We hope to have the chance to welcome you back in the near future.Warm Regards,RolandGuest Experience Executive
Jae Marie
Bilik Double Superior
Menginap pada Okt 2023
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Okt 2023
Location - 5 stars because the bus stop is very near the entrance and there is a nearby hawker centre across the corner of the street
Service - 5 stars because their staff is nice and listens to the request whenever we wanted to keep the bed sheet changed and automatically the towels will be changed as we stayed there for 6 nights 👍🏼
Cleanliness - 5 stars because it is so clean! They normally take out what’s in the trashbin almost regularly and they also replenish bathroom tissue and liquid soap
Amenities - 5 stars because even the room is small, you won’t feel that it is small because the space is carefully throught of. Restroom has a water heater, in the room you have a mini fridge, a safe deposit box, tv, mirror, hangers, make-up space, hair blower, and I love that the room has a lot of lights! 🫰🏼
We forgot to take a photo of the room itself, (because we are super excited to explore SG!) 🙂 but the design is what was shown in the picture during booking for a queen bed. Very sleek! That is why I chose Fragrance Hotel - Oasis specifically. 💙
Recommended!!! 🤩🤩🤩🤩🤩
Thank you, Fragrance Hotel -Oasis
Love,
Vince & Jae
Terjemah
Jawapan daripada Pihak Penginapan: Dear Vince and Jae,Thank you for leaving a detailed and five star review for Fragrance Hotel Oasis! We are delighted to hear that the service of our team, our excellent location, clean rooms and amenities were the highlights of your stay with us. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. The Hotel Team looks forward to be of service to you again!Warm Regards,RolandGuest Experience Executive
Pengguna Tetamu
Bilik Twin Standard Tiada Tingkap
Menginap pada Mac 2024
Melancong bersama rakan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Mac 2024
The place is near the road and the bus station. I got the second floor room that has windows, the room is quite good for two people. The staff is very nice.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,We are delighted to hear that you had a great time staying with us, in particular from our accessible location, comfortable room and the service from our friendly staff! We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive
Pengguna Tetamu
Bilik Double Superior
Menginap pada Mac 2024
Solo
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 28 Mac 2024
The location is convenient, there are many restaurants around, the room is clean, good
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,We are heartened to hear that your stay was an impeccable one, from the location of the hotel to our very clean rooms. You are correct to point out that there are many great restaurants and eateries in the vicinity that are popular with both locals and tourists. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive