Ulasan The Robertson House managed by The Crest Collection

I recently stayed at The Roberston House by The Crest collection and wanted to share my experience. While there were positive aspects, I encountered a couple of issues that affected my overall stay. Upon entering the room, I noticed bits and pieces of shattered glass on the floor. This was concerning as it posed a safety risk, and I recommend the hotel to pay extra attention to cleaning and maintenance. Additionally, the toilet door knob was faulty, making it inconvenient during my stay. I reported these issues to the hotel staff, and I must commend them for their responsiveness. Despite three complaints, the staff was kind enough to offer a room upgrade, which improved our experience significantly. This gesture demonstrated their commitment to guest satisfaction. I appreciate the efforts made to address our concerns, and I hope the hotel continues to prioritize maintenance to ensure a seamless experience for all guests. But nevertheless, thank you for the kind gesture of sending a slice of birthday cake.